TouchPoint Support Services Reviews

Updated 4 Sep 2020

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3.0
42%
Recommend to a Friend
62%
Approve of CEO
TouchPoint Support Services CEO Scott MacLellan
Scott MacLellan
80 Ratings
Pros
  • "TouchPoint is very passionate about their employees(in 20 reviews)

  • "President and CEO are awesome leaders and create a great culture(in 7 reviews)

Cons
  • "Sometimes hard to maintain work-life balance(in 11 reviews)

  • "touchpoint is a subcontractor so it can feel every divided(in 8 reviews)

More Pros and Cons
  1. "Not all it was cracked up to be"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Chef in Glendale Heights, IL

    I have been working at TouchPoint Support Services full-time

    Pros

    Lots of pto, good benefits

    Cons

    Disorganized, they don’t really care about their people

  2. "Just OK"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TouchPoint Support Services full-time for more than 3 years

    Pros

    Decent pay, general freedom to select team

    Cons

    Senior leaders easily distracted and too happy to overpromise/underdeliver with cliets


  3. "Okay Company"

    3.0
    Current Employee - Cashier in Jacksonville, FL

    I have been working at TouchPoint Support Services part-time for more than 5 years

    Pros

    Company gives your little gifts here and there to show appreciation

    Cons

    Pay, doesnt seem like a company you can move up in

  4. COVID-19

    "Good pay for Regular Disinfecting/Bad pay for Covid Disinfecting"

    4.0
    Current Employee - EVS Tech in Jacksonville, FL

    I have been working at TouchPoint Support Services full-time for less than a year

    Pros

    Pay is highest in area for EVS.

    Cons

    Need to pay more for High Risk cleaning. Where’s the Hero Pay?

  5. "First four years of great culture erased by loss of people focus. Bottom line over “compassion.”"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Unit Leader 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at TouchPoint Support Services full-time for more than 5 years

    Pros

    Lots of PTO if you can use it. Excellent technology and systems based in precursor companies, Morrison and Crothall. If you play golf, you can become a leader here, even with zero to no operational wherewithal.

    Cons

    People are an afterthought. Powerpoints are celebrated more than true operations. “Leaders” are highest from the lowest bidder of the candidate pool. Unethical leadership that plays “funny” money with the clients expenses. Zero constructive feedback. Absentee regional support, unless there is a win, or their lack of leadership requires them to come onsite to drive a bus over you.

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  6. "Compassion at every point of human contact"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchPoint Support Services full-time for more than 3 years

    Pros

    Culture that promotes an "others first" mentality. "Love" is actually one of the core values. I get to work with people that are like minded and truly care about the well-being of every patient that walks through the door.

    Cons

    Sometimes hard to maintain work-life balance. High turnover.

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  7. "Overall, good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Dietitian in Saginaw, MI

    I have been working at TouchPoint Support Services full-time

    Pros

    They treat their salary employees great.

    Cons

    Treatment of hourly employees, Budget issues/missteps by leadership

  8. COVID-19
    Helpful (1)

    "Dell-Seton Medical Center-TouchPoint: Fulfilling job/ over-bearing management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Culinary Ambassador/Dietary Aide in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TouchPoint Support Services full-time for less than a year

    Pros

    Benefits after 90 days Work culture was ok

    Cons

    The job was pretty physical, and waiting 90 days for benefits on a job where you could easily hurt yourself in an hour’s time is a hassle. The management was terrible, save for a few. It seemed like HR tasked the newer managers with creating as many new rules/floor designs/job duties as possible in a month-period. You’d get used to one way of operating just to have it changed, moved, or altogether upended the next day or so. No consistency in the management or their expectations, but plenty of consistency in the various levels of managers delegating duties and rules without equal participation. It’s the kind of work environment where they ask you to work hard, so you exceed their expectations only to be told to work harder. And amidst the pandemic, the managers got trigger happy firing people left and right, unconcerned with how strenuous it was making the job on the other workers, or without stepping in to help out.

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  9. "sucks"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TouchPoint Support Services full-time

    Pros

    none none none none none

    Cons

    everything this company pays little to nothing. Management such touchpoint as a whole suck. Very high turnover ratio

    Continue reading
  10. Helpful (1)

    "Not great"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Director 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TouchPoint Support Services full-time

    Pros

    Great CEO. Great President. Incredible vision.

    Cons

    Just about everything else. The vision set by the c suite is never realized at the operational levels.

Found 127 reviews