TripAdvisor Account Manager Reviews | Glassdoor.co.in

TripAdvisor Account Manager Reviews

Updated Jun 17, 2019

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Found 13 reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
83%
Approve of CEO
TripAdvisor CEO Stephen Kaufer
Stephen Kaufer
9 Ratings
  1. Helpful (1)

    "Positive growth experience in Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Oxford, England
    Recommends
    Approves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    -Growth & learning : had the luck to be supported by many experienced colleagues and also some managers - Professional development: Managed to jump to another position inside the company thanks mainly to what I learned during this experience - Salary: very good conditions, salary and benefits, especially for a company based in a small city like Oxford -Environment: great environment , you become part of a family...

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    Cons

    - Sometimes the business direction wasn't always clear

    TripAdvisor2019-06-06
  2. Helpful (2)

    "Great consumer brand but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Singapore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    - Great benefits - Above Market Salary - Start-up vibe - Flexible Workhours

    Cons

    - Too many directional changes - Unsure of the business model - Inefficient processes - Personality-driven rather than process driven

    Advice to Management

    - Bring in some new blood - Encourage new ideas - Stay laser focused on 1-2 things - Make it easier to work with the organisation for advertisers

    TripAdvisor2019-06-18

    TripAdvisor Response

    August 16, 2019Recruiting Operations Coordinator

    Thank you for your positive feedback on our compensation and benefits. We also appreciate the constructive comments you've included. We're always looking to improve, so employee feedback is very important. As the leader within the travel technology field, it is importantly for ...

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  3. Helpful (3)

    "Overall great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    I really enjoyed my time at TripAdvisor! I was promoted twice during my time there. You definitely have to express interest in being promoted and work very hard at it, but it’s all completely doable. Work life balance was also fantastic!

    Cons

    There are lots of changes happening within the travel industry in general, so jobs and departments of TA can also change really quickly. Be flexible!

    TripAdvisor2019-03-22
  4. Helpful (2)

    "Millennial's dream (Boston office)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    Amazing benefits - employer paid healthcare, retirement and stock options, travel/fitness reimbursements, snacks/lunches/coffee/etc. provided in the office Fast paced work environment with other hungry young professionals in the heart of Boston.

    Cons

    This may be a pro or a con depending on your personal situation - but there is alcohol available for socializing with co-workers after hours. Salary/hourly pay can be on the lower side depending on your position for the area - probably due to the extensive benefits.

    Advice to Management

    Continue to listen to your employee base, as you are now, and make changes that are deemed important (EDI initiatives)

    TripAdvisor2018-07-25

    TripAdvisor Response

    September 17, 2018TripAdvisor

    Thanks for your review and your positive remarks about our benefits and dynamic work environment. Our compensation team regularly reviews our compensation packages to ensure that we’re competitive within the marketplaces that we operate. As you mentioned, we provide top of the line ...

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  5. Helpful (19)

    "Bad managers makes good employees leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    The benefit package was great.

    Cons

    Lack of communication and trust in general, we never know what was the objective or what to do because they change the rules all the time. Also, at least in the Oxford office, the election of the Team Leaders and Managers was very poor, with people with no formation or experience in the field, people that made their decisions based on sympathy and not professionally. For two years my Team Lead was bullied me and when...

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    TripAdvisor2017-07-14
  6. Helpful (14)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Oxford, England
    Doesn't Recommend

    I worked at TripAdvisor

    Pros

    Nice premises. Lively and colorful. Some of the people are amazing.

    Cons

    Management is not present on premises. They work remotely from the USA. They ask you to be frank and open but when one does is out. Management works also based on personal simpathies rarher than objective facts. They invite you to leave the company without saying goodbyes to your fellow workers. Awful sensation. So much for humanity and wellness. They are all words and no substance whatsoever.....

    Advice to Management

    Management should be present on premises working remotely is not sufficient. Management very full of themselves.

    TripAdvisor2016-05-08

    TripAdvisor Response

    May 12, 2016SVP, Global Sales

    Thank you for your comments. I see that you're a former employee, so am unsure when you left TripAdvisor; but we've recently made some significant changes to our Global Sales Organization. We recognize the importance of local management and the difficulty that remote leadership creates ...

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  7. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    Current Employee - Account Manager in Boston, MA

    I have been working at TripAdvisor full-time

    Pros

    Company promoted work-life balance, which some groups were able to implement within their organizations This is a great place for people who are clear on what they want from their career

    Cons

    Huge lack of communication and accountability

    TripAdvisor2015-08-23
  8. Helpful (2)

    "Not bad, but could do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Oxford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Good perks - healthcare, travel allowances, leisure subsidies and free fruit

    Cons

    Chaotic structure, and ongoing disconnect between project management, customer facing teams and the consumers who use their services

    Advice to Management

    Start seating development teams and project management teams together so that they can resolve problems on the spot and stop the culture of isolation and prioritisation that ensures that simple issues take months to resolve.

    TripAdvisor2013-12-03
  9. Helpful (2)

    "Great brand, good margins, smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    Dynamic, fast paced, forward thinking, smart, CEO accessibility (flat org)

    Cons

    Too centralised and sometimes too US focused

    TripAdvisor2013-07-24
  10. Helpful (1)

    "regrettable experience over the last 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    benefits, location in London, commissions

    Cons

    management, company policy about reviews control and customer service

    Advice to Management

    should be more on the field and understand the real impact of the website on hoteliers

    TripAdvisor2013-02-11
Found 13 reviews