Tripadvisor Marketing Reviews | Glassdoor.co.in

Tripadvisor Marketing Reviews

Updated 20 Sep 2019

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1.9
21%
Recommend to a Friend
38%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
17 Ratings
  1. Helpful (14)

    "TripAdvisor is full of mediocre performers who fiercely protect their lack of skill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for less than a year

    Pros

    The promise of an amazing culture pales in comparison of the actual culture, which is cult-like people who aren't very good at their jobs - but seem to get away with bad behavior and poor performance.

    Cons

    Shark-like brand and marketing people who are poor performers and afraid to take advice from skilled outsiders. PMs, who create mediocre product (take a look at the site) are scared of change and do not support active change.

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    Tripadvisor2019-09-20

    Tripadvisor Response

    October 10, 2019Talent Acquisition Specialist

    Thank you for taking the time to provide your feedback. We do believe that our people drive a transparent, inclusive culture, and it disappoints us to hear that you did not find that to be true. While we are sorry to learn that you did not have the most positive experience with us, we’re appreciative that you shared some areas that we can improve upon.

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  2. "Super work environment"

    StarStarStarStarStar
    Former Employee - Marketing Associate in Boston, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Reliable reviews are the best asset.

    Cons

    If Air BnB grows up more, they'll lose their share.

    Tripadvisor2019-04-24
  3. Helpful (5)

    "Overall it's a really great place to work if you don't mind a slow commute"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

    Cons

    Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

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    Tripadvisor2019-01-24
  4. Helpful (13)

    "If you’re an introvert, stay far, far away from here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Department in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    100% paid health insurance for single people, pub in the office HQ, free yummy and diverse lunch choices everyday in the cafeteria, hydraulic desks.

    Cons

    No room for working independently (unless you’re a web developer or something similar), working remotely is shunned and looked down upon, no diversity, open-space floor plan is an absolute nightmare for introverts or those who get more work done in their own private spaces, and a very cliquey work environment.

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    Tripadvisor2018-01-22

    Tripadvisor Response

    March 6, 2018TripAdvisor

    Thank you for your review and your honest feedback. We’re committed to offering employees great perks and benefits such as free food, social events and a modern and flexible office environment. Our building is specifically designed to accommodate all types of working styles (hydraulic desks, open spaces, private and group seating on every floor). That way, those who prefer to work independently can leave their area if it’s too noisy or distracting and can find quiet space anywhere in the building. We have worked hard to build a culture of strong teamwork and collaboration that aligns with our “better together” philosophy. This doesn’t mean that employees are forbidden from working from home. We don’t have a formal “working from home” policy in the US and we handle each case based on business need. Thank you again for your feedback and we wish you the best of luck in your new opportunity.

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  5. Helpful (41)

    "Come for the free lunch, leave when you see that Speed Does Not Always Win."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    As with most of the reviews here: fairly competitive compensation, robust benefits package, great HQ space for employees, a genuine passion by the employees for the brand, a strong corporate philanthropy program and there are some supremely talented individuals in the company that are a pleasure to work with.

    Cons

    - Global company that acts local and insular. Decisions are driven out of Needham with little strategic consideration for the international offices or the territories in which we have a presence. There are a few senior leaders who have "global" responsibilities in their title that rarely travel to offices outside of Needham. - There is so much pivoting that we are all dizzy from doing a 180 based on the latest change of direction. We are a global company in the digital space that has to be nimble and flexible for the marketplace, but there has to be some discipline in how we think about product and marketing or you start heading to the land of inertia. It is no wonder the company is struggling for the past few years. The CEO often talks about playing the long game but we don't stay focused on a strategy, there is no real roadmap (it changes every week) and the words "strategic planning" don't exist. The process and hoops you have to jump through to do the right thing and drive the business is numbing. - Speed wins is the company motto but the CEO and key executives do not embrace "speed wins" when it comes to the HR process, performance reviews, merit increases or bonus payouts. It is an archaic, bureaucratic, political -- and from what I have seen something of a capricious and arbitrary process that does not value the employees who have allowed TripAdvisor to thrive. Perhaps management only receives their compensation rewards and merit increases after the employee review process is completed and the employees have received theirs. - Promotions are difficult to achieve for talented employees as management can be opaque on promotions and the process for promotions. - Turnover is rampant across most areas but especially in marketing. The organization at large does not seem to understand or value marketing or publicity - other companies that do value marketing and PR such as Priceline, Expedia, Trivago and Google are eating our lunch in a space where we should be dominating across the board. There are some brilliant marketing and PR professionals at TA who have been hamstrung by an organization who naively thinks that consumer behavior can be changed if you put a home page pop up message telling the consumer what TripAdvisor thinks it should do.

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    Tripadvisor2017-05-18

    Tripadvisor Response

    May 26, 2017CMO

    Thank you for your extensive review and for honoring one of TripAdvisor’s core values, transparency, by sharing your feedback. You are clearly someone who cares tremendously about our success, our products and your colleagues. You’ve mentioned frustrations in a number of areas and I believe an in-person conversation would be beneficial for both of us. I invite you to reach out to me directly to schedule time to meet. Unfortunately, due to the confidential nature of topics such as our marketing, product and content strategies, Glassdoor is not a forum in which I can discuss them. We do provide many opportunities to learn about and discuss our strategy (management synch-ups, town halls, Q & A sessions etc) and I encourage you, and all employees to participate in these sessions as much as possible. I appreciate your comments about ensuring that all global employees have exposure and access to leadership. As is true with any global company, having employees located in many different offices presents unique challenges. As our global team grows and evolves, we are continuously working to improve our communication methods, programs and balance of global leadership. Regarding our performance review process, we recognize that this has historically been an opportunity area for us. We spent a considerable amount of time at the end of 2016 conducting employee focus groups to hear firsthand suggestions and feedback in this area. As a result, we’ve introduced Quarterly Connect conversations, which we rolled out earlier this year, and we will have a totally revamped appraisal process for year-end (which was previewed in training late last year). I encourage you to connect with your HR business partner with questions or feedback about the new process. Thank you again for your comments and as I mentioned earlier, my hope is that we can continue this dialogue in person.

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  6. "Extraordinary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Local Marketing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    A very good company with a lot of benefits and a lot of great people

    Cons

    Lack opportunities in Brazil, which means that I cannot change areas or try to do something really new in my career. Which is bad from my POV to the professional development.

    Tripadvisor2017-04-29
  7. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    Phenomenal benefits! Gym, free massages, discounted manicures, TripAdvisor gear, referral bonus, free concierge for personal needs, and free holiday gift wrapping. Don’t worry about eating breakfast or packing a lunch, there is free snacks, free coffee, free lunch, free frozen yogurt bar and more! Strong worklife balance practiced at all levels. Summer Fridays, competitive vacation, holiday and sick days are just the start. The company is liberal with alternative work schedules to accommodate what is important to an individual (concerts, doctors’ appointments, travel plans, school plays, sleeping patterns, etc.) Pay is average for the Boston market, however the benefits bring more value bringing the total package to a very competitive level. The flat organization offers unique opportunities to take on more responsibility than you’d be granted in other companies. The company priority of speed wins and empowering employees are great for go getters, there is no limits based on your job title.

    Cons

    Growing pains typical of start ups. TripAdvisor and the various companies they have acquired are all merging cultures, technology and processes. Not everyone is open to changing their ways, which causes small pockets of disgruntled employees the inhibit growth and a positive work environment. “Speed wins” definition differs based on a given person’s motives. Speed can be cited for a sloppy implementation, poor communication or a project gone awry.

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    Tripadvisor2015-12-16

    Tripadvisor Response

    January 27, 2016CMO

    Thanks so much for your feedback. We’re glad to hear that you enjoy our great benefits! Beyond the benefits, we’re also glad that you’ve enjoyed the ability to flex and take on greater responsibility in your role. We have experienced tremendous growth since you joined and we appreciate that you’re with us on this exciting journey. We agree that is essential that we all have a shared understanding of “speed wins,” a key component of our past and future success. We will continue to work hard to ensure we have a common understanding of how it translates across the entire org. Thank you again for your feedback and continued loyalty!

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  8. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing Specialist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor

    Pros

    Awesome benefits and people. Boston office is a great location. Work is always interesting and the industry is constantly changing which keeps things exciting.

    Cons

    Benefits heavily impact salary and bonus structure. No focus on career growth. Lot of changes due to acquisitions.

    Tripadvisor2015-10-23
  9. Helpful (24)

    "Do your homework!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    This review is for the Boston office which also has reviews under FlipKey. If you are interviewing at the Boston office make sure you are looking at those reviews! - snacks in the office - catered lunch twice a week - good location in Boston - coworkers are friendly - work is easy if you want a 9-5:30

    Cons

    - work is boring - most people do tactical stuff all day and there is no strategy involved, doesn't matter what level you are - career pathing is nonexistent - undeserved promotions go to those who are management favorites - many coworkers are just here until something better comes along so you never know when your team will lose more people - it's so quiet in the office that you will want to jump out the windows every day - TripAdvisor doesn't seem to care about the vacation rentals part of the business at all. It's rarely mentioned in the quarterly updates and we are on our own island.

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    Tripadvisor2015-09-16
  10. "Fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Marketing Intern 
    Recommends
    Neutral Outlook

    I worked at Tripadvisor

    Pros

    FlipKey Fridays, Laid-back coworkers, Great location

    Cons

    Not the best internship experience

    Tripadvisor2015-05-12
Found 19 reviews