Tripadvisor Reviews

Updated 2 Jul 2020

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3.5
57%
Recommend to a Friend
47%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
447 Ratings
  1. "Very good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in Melbourne
    Recommends
    Positive Outlook

    I worked at Tripadvisor full-time

    Pros

    Management, colleague, location, pay, happy customer.

    Cons

    There is no much thing to say about cons

  2. Helpful (25)

    "Overdue Leadership Change"

    2.0
    Current Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Colleagues, benefits, culture (prior to 2019)

    Cons

    The company is a hot mess right now for a variety of reasons; however, one of the biggest mistakes was hiring a key officer on the leadership team. This person is intelligent on the surface but has created a corrosive, toxic work environment. The culture of TripAdvisor that so many people loved is now a distant memory. Additionally, the B2C team is extremely disorganized, unproductive and unable to execute. The company did need innovation and a fresh perspective but this is not the type of leader that breeds success.

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    Tripadvisor Response

    July 1, 2020Chief People Officer

    Thanks for your feedback. This perspective, and your experience with Tripadvisor recently, is certainly disappointing to hear. As you know, the last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. Management changes, new ideas and different styles of leadership are often difficult on employees, but sometimes change is imperative for an organization to grow, evolve and build a culture with innovation at its core. No manager is perfect, nor do they all follow the style of leading their teams, but every manager should be open to constructive feedback. As always, we encourage employees to share that feedback with their managers or (if that makes you uncomfortable) to work through their HR business partner. You can also reach out and share specific feedback directly with me. You might be surprised just how impactful that engagement can be in helping leaders grow as the company culture evolves. As we strive to create a positive work environment, with a focus on all that is good about our culture, your continued engagement is welcomed and necessary. Beth Grous Chief People Officer

  3. "Excellent company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Hunter in Bogotá, Bogota
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for less than a year

    Pros

    Everything. Best employer I ever had.

    Cons

    Not one, everything was awesome

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  4. "The people you work with make the office culture great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Great benefits, free lunch and the people!

    Cons

    Career growth is a little limited, it has improved but there are ways to go.

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. We are appreciative of comments that highlight our strengths as well as areas we can improve upon.

  5. Helpful (16)

    "Sad to watch"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Product Management in Needham, MA
    Negative Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Depending on which team you are on, the people can be amazing. I have learned so much from some truly great people many who will be life long friends. The company pays well and has great benefits.

    Cons

    The company has been on a bad trajectory for a while. I don't have much hope that it will pull itself out. Re-orgs seem to be a substitute for an actual company strategy.

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  6. "Speed Wins...both good and bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Trainer in Needham, MA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    The people are the best that I've ever worked with. A great, empathetic, and intelligent group who all have a good idea of what they want to do.

    Cons

    Consistent alignment and breaking silos is what this company will need to succeed. The company tried to do too much without really perfecting anything...while the mantra is "speed wins", that often leads to some hastiness inhibiting the growth of products as well as individuals.

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    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon. It really is our employees that make Tripadvisor a great place to work, so hearing directly from employees about how their colleagues have supported and enriched their experience is always great news

  7. "Speed doesn't always win"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Content Analyst in San Francisco, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Strong female mentorship & management throughout company, decent benefits

    Cons

    "Speed wins" mantra, would've preferred more travel coverage or allowance

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    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. We are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

  8. COVID-19
    Helpful (5)

    "Company values have changed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Tripadvisor used to be a big family of skilled, respected and respectful people. It was a friendly and enjoyable environment with some great benefits. Then, things have changed.

    Cons

    In 2019, new top-level leaders arrived in the US who soon started restructuring globally some teams without having a clear understanding of how the business worked. Additionally, they brought their own people and some of their own values. These top leaders lack empathy and they have an arrogant and self-righteous approach which is cleverly hidden by their good verbal communication skill. They caused a lot of frustration as they implemented several changes which made processes slower and less effective. They definitely built many walls and not enough bridges by creating a toxic environment. They lack experience and, over the months, to hide their own mistakes, they tried to reverse the bad strategy by changing the processes again. Micromanagement is their rule. They filled teams with several unnecessary positions while others were overloaded. Nepotism is widespread and it is not difficult to understand the logic behind some career advancements. They say they believe in transparency but better not to share your opinion if you don't want to be in trouble. And they also used Covid-19 as an excuse to 'clear' the teams they previously created by removing some of the most experienced and highly paid staff. I will always have fond memories of what Tripadvisor used to be, and it is deeply sad to watch how the company has changed. I have always believed Steve Kaufer to be a great CEO and I simply do not understand why he is letting all this to happen.

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  9. "Working status"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Tripadvisor full-time

    Pros

    Nothing to highlight about the company

    Cons

    I am very happy to work here

    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thanks for your feedback!

  10. "Sad State of Affairs at a Once Great Place to Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    Great benefits, perks, generous severance packages

    Cons

    I loved working at Tripadvisor until the last 1.5 years. After a major reorg that should have been positive, everything took a turn for the worse. Almost all new hires came from Conde Nast, bringing with them an immediate negative impact on culture. It quickly became an "Us" versus "Them" environment; you were either in the clique or you weren't. Long time talented employees who were successful in their roles were pushed aside or out all together. The company also quietly laid off over 200 people in February due to it's own business mismanagement. Then weeks later COVID-19 hits, another 900 people are let go, and the PR machine was in full effect blaming it on the pandemic alone. It's sad to see what the place has become. The downward spiral appears to continue. I hope they can right the ship for the sake of the employees left behind and for what was once a most beloved brand, but it might be too far gone.

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Found 711 reviews