Tripadvisor Employee Reviews about "senior management"

Updated Sep 15, 2020

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Found 24 of over 1,014 reviews

3.8
72%
Recommend to a Friend
80%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
587 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 107 reviews)

  • "Great Benefits, Nice working environment(in 72 reviews)

  • Cons
  • "Constant Change in upper management(in 26 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "senior management"

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    1. 1.0
      Current Employee, more than 5 years

      Toxic, political, and poorly managed - definitely not a ‘best place to work’

      Feb 1, 2020 - Anonymous in Largo, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful office space Numerous committed employees who want to do their best

      Cons

      Fear and micromanagement are the name of the game at TRIP now; it wasn't always this way. Stress is off the charts on most teams due to poor management and inconsistent expectations. Zero strategic direction and constant changes by senior management make it impossible for employees to achieve success. Rather than taking ownership, senior management blames lower-level employees and lays off hundreds. Poor decisions on major projects: the "New" TripAdvisor failed, as did Instant Booking. And have you seen the new logo? Ugly and a waste of time, money and effort. Development and recognition of employees is nonexistent. Senior leaders hired in recent year are not respected by their teams because they are highly political and not respectful of their employees.

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      20 people found this review helpful

      Tripadvisor Response

      Talent Acquisition Specialist

      Thank you for taking the time to share your feedback as well as highlight the commitment of our employees. While periods of transition can be tough to navigate, our leadership team constantly strives to work together to create a strategy that’s best for the business and best for the employees.

    2. 1.0
      Current Employee, less than 1 year

      We believe in "transparency"

      Jun 5, 2020 - Customer Success Representative in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health Insurance, well being benefit reimbursement

      Cons

      “We believe in transparency” is one of their core value. This is what transparency means for Tripadvisor: Targets constantly changing and never explained to reps, people who have been working there for years still don’t know how their targets are calculated. I had 2 quarters where my target and pay-outs were not calculated correctly, still waiting for an answer and my money. Constantly changing and reshuffle of teams, people leaving or letting go without going through a proper process. The turnover is massive. Product is obsolete, no improvements or new products for the clients. Massively overpricing their products with no reason. Moreover, Hoteliers see their subscription price increased by 25% every year. In all the time I have worked there, what I saw is ambiguity. Nothing was clear or transparent. Be careful at some of the senior people there who are ready to do the trick in order to get a better bonus at your expenses. Zero jobs security. This company has gone through several massive workforce reductions over the last few years. Every year they close or reduce their business units letting people go. Their redundancy process is shocking. I have seen them treating people like garbage. Zero compassion towards their employers, letting go pregnant women and people on sick leave. During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books. After almost 1000 members of the staff were cut they reversed this decision and kept their salary at 100%. Nicely done. The company is going down. The CEO has no intention on investing to innovate, his priority is keeping the business running as a revenue machine as long as it lasts. Very old mind set and business structure from the Senior Management. Managers and Team Leader, please remember your working with humans, not numbers. Bye Bye Tripadvisor, hope you are going to really believe in transparency one day....

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      18 people found this review helpful

      Tripadvisor Response

      Thank you for your feedback. It is unfortunate your view has gotten to this point, but I will try to address a few items you have surfaced. It is worth highlighting that Tripadvisor, like many serving the hospitality sector, has seen an unprecedented impact to our business during this global pandemic. It came with great pains that we had to part ways with many on our team – and every option was evaluated prior to making these decisions. Through all of this, we have stood by our 6 Core Values, showing respect and transparency along the way. I realize going through challenging times like this can be difficult for many, but, Tripadvisor has always and will continue to support its employees and be a top company to work for. We believe we are Better Together. This has been seen at many points through this journey. Tripadvisor fully evaluated the situation we were facing prior to making the difficult decision to reduce our work force. Throughout the process, our priority was to be thoughtful to ensure we did what was best for all those involved. For any employee impacted, we supported them by providing them with internal job openings, sent them information on local recruiters, and opened access to the Tripadvisor Alumni Network. At every step, we wanted to ensure those that were affected had a smooth transition and options for the next step in their career. Transparency is also one of our core values that we leaned on heavily through this challenging time. If you would like to dive into these further, please let me know and I will clear my calendar to discuss. Please stay safe and healthy through these difficult times as we will come through this, as a team, ready to support the global travel industry. All the best, Sam.

    3. 1.0
      Former Employee, more than 1 year

      Don’t do it

      Sep 14, 2020 - Sales in Sydney
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ....great office, work life balance

      Cons

      Senior management have issues with women, egotistical and chauvinistic environment. Breeding poor culture and toxic workplace.

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      4 people found this review helpful

      Tripadvisor Response

      Thank you for taking the time to share your feedback. Tripadvisor is deeply committed to equity, diversity & inclusion and are saddened to see such comments post-employment. We have a transparent leadership and HR approach to address any such issues in the workplace, and do not tolerate discrimination of any kind. Hiring practices, promotion criteria and talent management processes are deliberate to enforce our commitment to ED+I. In the Sydney office our recent data show more women than men hired and promoted in 2020 with The Fork team. We would welcome the opportunity to discuss this further to explore the wider meaning behind this review and investigate any gaps.

    4. 1.0
      Former Employee, more than 3 years

      Sad ending, good experience overall

      Sep 15, 2020 - Business Development Representative in Oxford, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work/life balance, salary package, benefits

      Cons

      Career progression, culture, values, senior management

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      3 people found this review helpful

      Tripadvisor Response

      Thank you for providing us with your feedback. We're also happy to hear that you've found our benefits package, and employee programs to be helpful. We’re constantly striving to ensure that we have an inclusive environment for all employees. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

    5. 4.0
      Former Employee, more than 5 years

      Overall it's a really great place to work if you don't mind a slow commute

      Jan 23, 2019 - Marketing Specialist in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stellar benefits, topped by the free lunches, incredible health insurance, and generous PTO.

      Cons

      Difficult to move up. The company has been constantly reorganizing as it tries to reposition itself in the market causing responsibilities to be constantly changing. Needham has a very high COL so unless you're senior management and can afford a $600k home, you'll have to settle for sitting in traffic an hour each way to work

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      5 people found this review helpful
    6. 3.0
      Current Employee, more than 1 year

      London office

      Jun 12, 2019 - Manager, London in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch on Tues and Thurs Office space is clean and well-organized

      Cons

      The UK office is a branch of the US, no decision makers are in the UK office No direction from senior management Senior teams expect a 24d7h work ethic

      4 people found this review helpful

      Tripadvisor Response

      Recruiting Operations Coordinator

      Thank you for taking the time to share your feedback. While we are happy to hear that you enjoy the office space and lunch perks, we are disappointed to hear that your experience hasn’t been completely positive. Our London office is our regional EMEA headquarters for TripAdvisor. Within the London office we have some senior Global Leaders and Senior Managers that look after a range of functions such as Sales Leadership, PR, Customer Support and Translations to name a few that are critical for our global business. We have also installed a London Site leadership team to help both run the London office across the matrix of departments and to gather feedback from the teams to better inform and guide the decisions at HQ in Boston. As a global business with some leaders working across the regional teams in Americas, EMEA, and APAC, I can understand that at times you feel stretched as we continue to drive the business forwards. TripAdvisor certainly does not support a 24/7 work ethic as that is not sustainable or productive. We do enable a flexible working environment and when relevant also support working from home to better empower working across the time zones and improving the work/life balance. I would be happy to have a conversation with you to better understand your challenges and solutions that might help you. Many thanks, Martin

    7. 3.0
      Current Employee

      far from start-up, close to stagnation

      Apr 26, 2012 -  in Newton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      snacks and drinks catered lunch video games (nobody plays) alcohol decent starting salary great brand recognition some travel benefits

      Cons

      as many others say, tripadvisor is not a company that takes risks. that leads towards a lot of complacence as well as frustrated/hindered talent. probably a primary reason that many have left, as i did. marketing team runs amok with inflated egos. sales team seems to be a complete joke (leadership is epitome of wheelers and dealers who couldn't sell a product that required any calculated or strategic thought whatsoever, much less have the professionalism, innovation or foresight to keep themselves relevant for that much longer). product and engineering teams (just hire more actual engineers, and less ops folks) look ok, though seem to lose someone important once a quarter senior management is fooling themselves thinking this is a start-up. you're far from being a lean organization, my friends. deal with the growing pains. reward employees that deserve to be rewarded. communicate proposed changes and request as much feedback as possible. put more things up to vote. take a hard look at your middle mgt because you have redundant and irrelevant folks holding up the contributions of direct reports. and finally: take a darn risk with a product once in awhile. the facelift for the site last year was ok but it's time to give people something to really talk about with your UX and interface.

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      10 people found this review helpful
    8. 2.0
      Former Employee, more than 3 years

      A New HQ and Perks Only Go So Far

      Jul 28, 2015 - Anonymous Employee in Needham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch, snack walls, gym, beautiful new HQ and amazing coworkers. I enjoyed some of my time here and made some great connections, friends and resume content for my new career.

      Cons

      Low pay, no recognition for those that go above and beyond, high turnover and a company that tries to be better than Google and cater to engineers. Work/life balance is a joke and working from home is frowned upon in most instances. Manage micromanages and senior management is untouchable and out of touch with how their employees view their workplace. Told to write positive reviews for Glassdoor when it goes against their own review policy for the site. Their is very little opportunity for career growth and TA would rather hire externally than give their own employees a chance to grow.

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      28 people found this review helpful
    9. 2.0
      Current Employee

      Disappointing

      Sep 19, 2012 - Anonymous Employee in Newton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Started when part of Expedia. I loved the benefits and perks. We lost some perks when spinning off from Expedia. When I started, the company was smaller, teams were about 1/3 of the size they are now and I felt as though the treated their employees like gold....with mediocre pay but awesome bonus structure. Snacks, lunches, outings etc are great...but not enough to create career satisfaction.

      Cons

      Very poor management and very top heavy. "Lead by example" is not something practiced here. Nothing is confidential with your manager or HR. Teams are heavily micro-managed. Individuals who are successful in their positions are encouraged to stay in their position. Management is incredibly short sighted thinking you're best for the company at status quo instead of grooming you for greater things. They have lost many talented people due to this practice. Poor performers are consistently promoted due to "friendships" they have with senior management. That being said, promotion from within is incredibly limited especially when considering upward mobility within your own team. Morale is incredibly low. Annual raises are below industry standards and below cost of living adjustments.

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      11 people found this review helpful
    10. 1.0
      Former Employee

      Worst job I've ever had. Simple.

      Jan 27, 2010 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can see by the reviews below, that most of the people say the 'pros' are free lunches....now I don't know about you all, but a free lunch doesn't maketh a great place to work in my book. The fact that TripAdvisor is within the travel space is a pro if you're passionate about travel and I met some nice people there (most of whom have left)

      Cons

      It's really easy to describe the cons. Patronizing senior management, especially those who can barely keep their head above water and therefore demand the most unreasonable and ridiculous requests (they know who they are)...the motto is 'Speed Wins', but to implement a decent marketing campaign, this isn't always the case. Some well thought out planning and strategy rather than constant tactical activities would actually mean TripAdvisor may produce a decent marketing campaign instead of a quickly thrown together mess. The company used to be a happy place, but it's definitely not one now. As one reviewer pointed out, for so many people to have left the firm during a downturn, there must be something seriously wrong with management.

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      10 people found this review helpful
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