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What people are saying about U.S. Bank
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The Benefits are good and they have a pension plan in addition to a 401(k) plan" (in 738 reviews)
- "Good work life balance and SLA" (in 466 reviews)
- "Overall the company is a good to work for and most the other employees are great people." (in 452 reviews)
- "Culture is great and very helpful." (in 216 reviews)
- "Great people and coworkers." (in 162 reviews)
- "low pay and little to no perks when you compare to other banks in the area and industry" (in 515 reviews)
- "Management is very poor and team lacked diversity" (in 438 reviews)
- "Some managers have been at US Bank their whole careers and it's all they know." (in 219 reviews)
- "No training in the beginning which is hard for a new worker and no sign" (in 172 reviews)
- "They move slow and upper management is horrible" (in 169 reviews)
Reviews about "coworker"Return to all Reviews
- 5.021 Aug 2022Branch ManagerCurrent Employee, more than 5 yearsLos Angeles, CA
1) Awesome work culture and has high ethical standard 2) Coworkers are very supportive and friendly 3) If you are a high performer, you always get recognized and provide opportunity to further develop your skill and prepare you for growth and future career advancement 4) Always upgrading its system and mobile banking. This make it easier to help customers
Credit underwriting/ decisions sometimes are conservative.
- 1.014 Jul 2014Anonymous EmployeeFormer Employee
The customers are always the best part of banking. My coworkers at OTHER locations were very pleasent and professional.
The management was unprofessional and lacked constancy. Could not trust anyone. I was sexually harassed by a customer for 4 months and was ignored by ALL management in my branch. Went to HR after the customer took photos of me. After that my manager was looking for a reason to get rid of me.
- 5.024 May 2013Anonymous EmployeeCurrent Employee, less than 1 yearBrookfield, WI
US Bank does a lot to maintain and promote from within. They promote a healthy work environment that I enjoy being at.
My team is significantly older than myself and it is hard to find coworkers that I would be able to establish bonds with.
- 3.011 Jan 2017Mortgage Loan OfficerFormer Employee, more than 1 yearShaker Heights, Cuyahoga, OH
Very friendly environment to work in. All the coworkers and customers are very pleasant and pleasurable to work with.
Policies are overly conservative regarding customer relations and employee appreciation. Employee morale and retention is extremely low.
- 5.011 May 2015Inbound Fraud SpecialistFormer Employee, more than 1 yearFargo, ND
Great hours when once get the shift you want. Coworkers were really helpful and gave a lot of insight to how to be extremely effective at your position. Management/direct manager were very quick to assist complicated issues and willing to sit with you while you do your work to make sure you are not only doing it right but also break down each situation.
Unable to hang up on rude or nasty customers. After learning all the skills the job can become very mundane and repetitive.1
- 2.028 Dec 2017Personal BankerFormer Employee, more than 1 yearPeoria, AZ
Good company if you’re a Teller. Good pay. Cheap insurance. The customers are generally nice and so are your coworkers. You’re in a grocery store so lots to pick from for food.
Stay away from banker positions, it’s downhill from there. Stay away from in-store locations. Not allowed to have chair. Must stand all day. No lunch breaks (very rarely are you fully staffed). Normal shift is 9:45-7:00. Thursday’s are 9:00-7:00. Days are too long. Job is mentally exhausting. No work/home balance, you’ll never see your family if you work here.5
- 2.01 Nov 2011Help Desk SpecialistCurrent EmployeePittsburgh, PA
Great Call Center experience Great starting salary, esp. just getting out of college Coworkers are very personable and easy to get along with Workload is balanced Yearly performance reviews
No repercussions for poor job performance Very poor inter-department communication which leads to confusion in the TSSC help desk Benefits could be better It seems like complaints from employees aren't followed-up on by senior management
- 2.021 Oct 2022Client Relationship ConsultantFormer Employee, more than 1 year
The pay is decent, hours are somewhat flexible for students, bank policies are reasonable.
Management tends to not side with the employees and sides with male employees. I experienced misogyny and sexism from my male coworkers and management never dealt with it. If you are a strong female, stay away, you’ll get called “aggressive” or “abrasive”. Pay is good because the job is extremely stressful and customers are terrible.1
- 4.08 Oct 2015Rca ConsultantCurrent Employee, more than 1 yearMinneapolis, MN
Great CEO with a great vision. Management team is understanding and empowering. Coworkers are great to work with and willing to help you grow and teach you the applicable skills you need to succeed. Everyone works hard and tries to achieve their best.
It might depend on your department but rewards and/or even appreciation is few. You have to be a very optimistic person who can self motivate. Might be due to how much the management team is over worked.