U.S. Bank Employee Reviews about "management"
66% would recommend to a friend
(2218 total reviews)
76% approve of CEO
What people are saying about U.S. Bank
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The Benefits are good and they have a pension plan in addition to a 401(k) plan" (in 738 reviews)
- "Good work life balance and SLA" (in 466 reviews)
- "Overall the company is a good to work for and most the other employees are great people." (in 452 reviews)
- "Culture is great and very helpful." (in 216 reviews)
- "Great people and coworkers." (in 162 reviews)
- "low pay and little to no perks when you compare to other banks in the area and industry" (in 515 reviews)
- "Management is very poor and team lacked diversity" (in 438 reviews)
- "Some managers have been at US Bank their whole careers and it's all they know." (in 219 reviews)
- "No training in the beginning which is hard for a new worker and no sign" (in 172 reviews)
- "They move slow and upper management is horrible" (in 169 reviews)
Found 2,218 of over 10T reviews
Updated 28 Nov 2023
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Reviews about "management"Return to all Reviews
- 5.014 Sept 2019Assistant ManagerCurrent Employee, more than 3 years
Excellent work culture & work/life balance.
Really poor technology. And the communication from senior management does not make it to those who are working on the front lines.2
- 5.027 Apr 2015Anonymous EmployeeCurrent Employee
The coworkers are very helpful tenure coworkers have more knowledge then managers
Management doesn't have real experience with how calls go and rely on associates for help
- 5.017 May 2015Anonymous EmployeeFormer Employee, more than 10 years
Richard Davis, the CEO, has created a terrific, positive culture at USB. There is good management support for the various product lines and a positive and cooperative synergy between the divisions.
The "cons" are the same as with any financial services institution, because of the almost-crippling regulatory oversight imposed.
- 3.017 Aug 2017Business AnalystCurrent Employee, more than 8 yearsSeattle, WA
The work is generally stable; the company seems to value working in house for most of its business and does not usually offshore work. Your work life is largely determined by your manager, so hope you get a good one who’s supportive. There’s also a strong willingness to hire from within the company and they do not value a college degree once you’re in the door so a lot of chances for the average person to move up in the corporate side. 401k/Pension is decent/good.
Retail/24hr Banking side is a mess, and if you can, I suggest escaping to the corporate side. Health benefits are horrible, the worst I’ve ever had, and they get worse each year. The health plan pays $0 of anything until you hit your 1,500 or 3,000 deductible. So you have to save that or just not go. Dental is OK but not great. There’s quite a big division between “sales” and “everyone else”. Lots of frustration and no attempts to really resolve, seems baked into the culture. Also some business line management is poor and is more about who’s best friends/gossipy then good at their job.2
- 3.06 Nov 2014Anonymous EmployeeCurrent Employee
Benefits are good, thats it!!
Extremely low pay, goals are unrealistic. Upper management will string you along with pathetic promises and raises that will make you wanna throw up! They expect to much and pay to little!!
- 4.09 Dec 2017TellerCurrent Employee, more than 3 years
Thorough training Decent pay Willing to work with school schedule (if you have the right manager!) Incentive pay for all levels of employees Great support systems for all employees
Incentives not worthwhile Corporate management is poor and does not understand what it is like to work at the branch level (unrealistic request from upper management) Extremely short staffed branches2
- 3.015 Jan 2012Anonymous EmployeeCurrent EmployeeFargo, ND
Vacation and holiday benefits are great.
Management strictly follows guidelines for rating employees and does not make exceptions when it would make sense to- i.e. fmla absenses, time off for doctor's appointments- they are all counted as a negative attendance rating on monthly development scores and they should not be. Management does not care when you have FMLA absences. Bad pay in comparison to other companies, and very poor raises given annually.4
- 5.028 Aug 2022Client Relationship ConsultantCurrent Employee, more than 1 year
The upper management is really encouraging and I feel like that radiates to the branch level
No health insurance for part time employees
- 5.016 Apr 2017Anonymous EmployeeCurrent Employee
-Management wants you to succeed and encourages you to work toward a promotion or a certain position in the company -Company prides itself on being ethical
-In-store branches are open on Sundays and select holidays
- 3.08 Nov 2012In-Store BankerCurrent Employee, less than 1 year
It is a strong company with many perks. US bank does amazing training, coaching, and listens to the employees. They are always trying to improve and be better. The customers are wonderful, and it can be a fun job with fun campaigns. The district management and ops specialists are also very pleasant and helpful and believe strongly in teamwork. Its a fun job with lots of opportunities to be promoted, etc,.
In my particular branch, the nicest way to put it is my managers are tyrants. Before I started they had a very high turnover and lost over 4 employees in 6 months. Im new to banking, and my manager is very unhelpful. She personally belittles employees, huffs and puffs when you need an approval or assistance, she tries to pry into our personal business, and she gets overly upset when sales goals arent met and throws around the fact we take her bonuses away. The bank can be very busy in the in-store enviornment. It becomes overwhelming doing teller transactions, offering products and doing the loans. It is the ultimate multi-tasking job, and its particularly harder for me because the management sits at their desk all day and doesnt want to help you or the customers. From what i've heard in other instore branches, the management style is similar and you are expected to sell sell sell and be nothing short of a slave. I also feel operations are constantly changing and it feels hard to keep up with, since the smallest of mistakes can get you fired. Its also a bank open 7 days a week and open til 7 PM during the week.