U.S. Bank Employee Reviews about "upper management"

Cons

Upper level management within the company really doesn't care about the employees who work directly with the customers. There is a huge push to meet sales goals, many of which are unrealistic depending on the traffic your branch experiences.

Cons

Ridiculous score card. Upper management does not appreciate intelligent feedback on how to solve problems that could be fixed to eliminate reoccurring issues.

Cons

Upper management doesn't involve us in decisions made that affects our jobs and performance.

Cons

Upper management has been unclear about their vision in recent years and everyone has suffered.

Cons

Extremely low pay, goals are unrealistic. Upper management will string you along with pathetic promises and raises that will make you wanna throw up! They expect to much and pay to little!!

Cons

Incentives not worthwhile Corporate management is poor and does not understand what it is like to work at the branch level (unrealistic request from upper management) Extremely short staffed branches

Cons

No health insurance for part time employees

Cons

- Upper-management is starting to heavily push for people to return to office— CEO wants hybrid people in office 3 days a week and departments heavily encourage relocating (at your own expense) instead of being remote (if it is even offered). - Pay raises aren't enough to keep you from entertaining other offers (especially with the current economy). - Some teams are heavily populated with contractors (my team has 0 contractors though, but my previous team was mostly contractors). - Too many teams/departments are stuck using outdated tech and it is hard to get things updated unless the bank forces it or you finally get approval to do so. - Red tape, spend a lot of time waiting for approval for things (not always bad though). - Too easy to be below market pay. - Can easily get low-balled, and can also be difficult to get actual numbers for the payband from the recruiter. - Relocation package is usually reserved for only executive positions.

Cons

Upper management has shown an astonishing amount of disdain for both their employees and their customers. As just one example, just 2 weeks before we get our annual bonus, they decide to lay off 6 people, forfeiting their bonuses. One of them had been with the bank for over 15 years. That’s some way to gracefully respect their commitment to the company. This wouldn't be so bad except for how they constantly preach about how much they care about their employees. Yeah right. They also “accidentally” involuntarily repossess cars that aren’t supposed to repossessed hundreds of times a year. There’s extreme micro-managing. If you spend just a few minutes not taking calls suddenly you’re bombarded by messages from supervisors, even if you have to go the bathroom. You’re not allowed to hang your coat in certain places within your own cubicle or on your chair. You used to be allowed to have plants and other things, now no longer. Their benefits aren't exactly competitive either. You don't get the company match on the 401k until one year in, and even then it's only 4%. Then guess what? They don’t even match every paycheck like every other company, they only match once per year. So if you’re unlucky enough to get laid off, you’re not getting your annual match or your annual bonus. Their technology is also horrible. We operate on an 'auto-dialer' so we collectors don't even control who we call. So guess what? Too many times every single hour of every single day we call customers who already did their payment yesterday, or customers who already paid off their vehicle, or customers we already spoke with FIVE minutes ago. It's such a joke. That's some good customer service right there. Another huge gripe is the extreme lack of consistency. You can't go more than two weeks without something major changing. From the types of accounts that we call, from scheduling, from what to say to the customer, from how you can dial the phone, from the way to take a payment, from how you can even hang your coat, it just never ends with the changes. Management even admitted it themselves that they don't bank with US Bank, and they actually graded themselves a D! At least they're not delusional. My coworkers in other departments aren't exactly nice. All too often they 'cold' transfer a customer to you. Many a time it's the wrong customers, so now you have to waste time transferring them to the right area. And of course this is a customer service job, needless to say, many customers are simply mean. This is a TERRIBLE company, do everything you can to not work here. They obviously don't give a **** about their employees. 0 stars.

Cons

The bank in my mind really needs to address pay issues from the retail area in the bank.