US Citizenship and Immigration Services Reviews

Updated 12 Jan 2021

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3.2
49%
Recommend to a Friend
21%
Approve of CEO
US Citizenship and Immigration Services Acting Director James McCament
James McCament
40 Ratings
Pros
  • "USCIS has a focus on work/life balance if you're a HQ employee and fosters telework(in 16 reviews)

  • "Working at USCIS allows you to feel like you have made a difference in the lives of others(in 12 reviews)

Cons
  • "I only stayed at USCIS for about a year and a half before I moved out of state for another pay grade promotion with a different Agency(in 8 reviews)

  • "The time provided to do interviews, update systems, and write up cases in insufficient and forces Asylum Officers to engage in unpaid overtime(in 7 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "USCIS"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisory Immigration Officer in New York, NY
    Recommends
    No Opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than 5 years

    Pros

    public service, work life balance

    Cons

    Beholden to politics of current administration

  2. "clerk"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than a year

    Pros

    alot of pros at the current moment

    Cons

    none to think of at this current moment


  3. "PIV Manager"

    5.0
    Current Employee - PIV Manager in Burlington, VT

    I have been working at US Citizenship and Immigration Services full-time

    Pros

    Ideal workplace, nice atmosphere to work in

    Cons

    Slow because of Covid, Not enough work currently

  4. "Great challenging work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ISO 

    I have been working at US Citizenship and Immigration Services full-time for more than 3 years

    Pros

    Dynamic place to work, intellectually challenging, making a difference in the lives of immigrants and soon to be citizens, congenial place to work,

    Cons

    Pay does not keep with high cost of living in expensive metro areas, HQ management has unrealistic expectations as to how many cases can be completed with the tools given. Unrealistic expectations by management that puts pressure on staff. Meager bonus for high performers.

  5. "Asylum Officer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Asylum Decision Caseworker in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at US Citizenship and Immigration Services full-time for less than a year

    Pros

    Great benefits, opportunities to travel

    Cons

    Over worked and a lot of interviews

    Continue reading
  6. "Good place if you like to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ISO in Essex, VT

    I have been working at US Citizenship and Immigration Services full-time for more than 8 years

    Pros

    Kind culture, flexible schedules, educational opportunities

    Cons

    They count every minute of the day. It is how poor performance is measured.

    Continue reading
  7. Helpful (1)

    "Criminally mismanaged organization"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ISO2 in Saint Albans, VT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than 8 years

    Pros

    Most of the employees at every office are terrible so it’s easy to look good by comparison and move up the ladder rapidly.

    Cons

    All the employees are terrible. Management could care less about your well-being and the agency has been in a free fall for half a decade. They’ve taken away almost every single benefit they offer employees and most recently almost laid off, ok “fUrLoUgHeD” the entire work force. It’s a horrible place to work full of horrible people only interested in climbing ladders. They will do whatever they are asked by political winds which means committing crimes sometimes.

    Continue reading
  8. "Great job but challenging!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Immigration Services Officer II in San Fernando, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than a year

    Pros

    Federal pension, alternative work schedule. supportive colleagues, independent work, good initial training (if you have good supervisors), if not, good luck.

    Cons

    Too many interviews per day, govt should pay more for healthcare plan, more continuous staff development would be helpful

    Continue reading
  9. "High Paced and New Tech Stack"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agile Coach in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Citizenship and Immigration Services full-time

    Pros

    Great Culture and mission focused

    Cons

    because of constant change, there is high turnover

  10. "Not financially stable"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ARD in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at US Citizenship and Immigration Services full-time for more than a year

    Pros

    Vacation Time, Helping People meet their American Dream.

    Cons

    Senior Management has not been diligent financially

    Continue reading
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