US Customs and Border Protection Reviews

Updated 5 Jan 2021

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3.7
73%
Recommend to a Friend
51%
Approve of CEO
US Customs and Border Protection Commissioner R. Gil Kerlikowske
R. Gil Kerlikowske
49 Ratings
Pros
  • "In addition to the pay and benefits, I felt that I made a difference in my community(in 22 reviews)

  • "Good pay, benefits, experience, work, pay(in 20 reviews)

Cons
  • "Long hours and sometimes you don't get the days off you want(in 14 reviews)

  • "Homeland Security and CBP are politically driven agencies(in 10 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good job"

    4.0
    Current Employee - Agricultural Specialist 
    Recommends
    Approves of CEO

    I have been working at US Customs and Border Protection full-time

    Pros

    Great hours and good overtime. Coworkers are helpful and fun to work with

    Cons

    Can get slightly stressful but worth it

  2. "Job"

    5.0
    Current Employee - Department of Homeland Security in Sterling, VA

    I have been working at US Customs and Border Protection full-time

    Pros

    The Benefits are really good.

    Cons

    If you don’t like Shift work you will not like this job.


  3. "Good, steady employment, diverse opportunities, good retirement package, outdoor work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - U S Border Patrol Agent in Tucson, AZ
    Recommends
    Positive Outlook

    I worked at US Customs and Border Protection full-time for more than 10 years

    Pros

    After the first few to several years working at the border there are a lot of opportunity for diverse experiences within the agency besides solely working at the border. I am not an "office person" so enjoy the opportunity to work outdoors and being independent. Also, most of the private sector no longer offers a pension.

    Cons

    Many stations are located in remote areas -- some without good schools or employment opportunities for spouses, may work irregular shift hours, not a lot of political diversity, Some possible danger depending on assignment. Working at the freeway checkpoints are "a drag." 10-hour days.

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  4. "An excellent employer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Watch Commander in Sterling, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at US Customs and Border Protection full-time for more than 10 years

    Pros

    Good benefits and great pay

    Cons

    Long hours and sometimes you don't get the days off you want.

    Continue reading
  5. "Great career."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CBP Officer in New York, NY

    I have been working at US Customs and Border Protection full-time

    Pros

    Protecting the United States of America. Money!

    Cons

    Long hours. Have to work holidays and weekends.

    Continue reading
  6. "Steady employment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - International Trade Specialist in Washington, DC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at US Customs and Border Protection full-time for more than 8 years

    Pros

    Great benefits and job security

    Cons

    Hard to advance without reapplying

    Continue reading
  7. "If you want the money, it's perfect"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CBP Officer in Miami, FL
    Recommends

    I have been working at US Customs and Border Protection full-time

    Pros

    Salary Frequent salary increase Ease of being able to jump to other agencies Lots of different work teams to join

    Cons

    A lot of mandatory overtime A lot of sexual harassment towards females Union is pretty lousy at most locations Management is mostly rude and inconsiderate

  8. "Address the FEVS"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Chief in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at US Customs and Border Protection full-time for more than 10 years

    Pros

    The salary and benefits are great!

    Cons

    General job satisfaction is low.

  9. "Officer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at US Customs and Border Protection full-time for more than 3 years

    Pros

    Decent salary. Its indoor work.. I'm hard pressed to come up with any other pros.

    Cons

    Lazy coworkers, bad management, poor training, no enforcement of immigration or customs laws, employees dont know what they can or cannot do. Appalling.

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  10. "Great job"

    5.0
    Current Employee - Border Patrol Agent in Laredo, TX
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at US Customs and Border Protection full-time

    Pros

    Great mission with work outside.

    Cons

    Work outside and sometimes long hours.

Viewing 1 - 10 of 192 English Reviews