USAA Financial Foundations Senior Specialist Reviews | Glassdoor.co.in

USAA Financial Foundations Senior Specialist Reviews

Updated Sep 5, 2019

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4.7
StarStarStarStarStar
Rating TrendsRating Trends
90%
Recommend to a Friend
91%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
9 Ratings
  1. Helpful (1)

    "Excellent place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    - Company culture -incentives -benefits -bonus -college tuition assistance -amenities on campus -people willing to help

    Cons

    -inability to move up after many years there -little ability to perform work outside normal duties to gain experience

    USAA2019-09-05
  2. "USAA for life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 5 years

    Pros

    Advocates employee empowerment. Casual Dress Code. Great Benefits

    Cons

    Schedule flexibility has improved, but could be better

    USAA2018-05-02
  3. Helpful (7)

    "It isn't for everyone and it's not changing for the better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Good wage and work at home is possible. Members are great for the most part, especially if you are former military yourself or military BRAT.

    Cons

    USAA has focused on up-selling their products way too much. As a member prior to employment I had a very high opinion of USAA and remember when you would call and your concern was handled quick, efficiently and correctly. Not the case anymore. Employees are made to focus on selling products not keying the work correctly or making sure everything is right ... that is just EXPECTED to happen and not the focus. ... Great idea in theory but doesn't work. When you reward employees for more products they sell and not the accuracy of their work ... well, what do you expect to happen???

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    Advice to Management

    Go back to your roots USAA. Serve your members by focusing on REALLY empowering your employees to do the right thing .. because it's the right thing to do. Stop the up-selling of products ... your members trust you already and they will go to you if they need something. You lose trust by becoming a salesman instead of an adviser.

    USAA2018-04-26
  4. Helpful (1)

    "Financial Foundations Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great co-workers Lots of team building activities

    Cons

    Better Training Hard to be promoted

    USAA2018-01-08
  5. Helpful (2)

    "Great benefits, and great culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Great benefits and great people, working to help the military community. Everything you could think of available on campus so you never have to leave.

    Cons

    Very rigorous call center environment, if you’re not familiar with this it can take some getting used to. Constant micro-management.

    USAA2017-10-31
  6. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Amazing benefits-401k match of 8% dollar for dollar plus an additional 3%-9% given to you by the company. 18 weeks paid maternity leave for birth moms and 12 weeks for non birth parents starting 7/1/17. Free financial/insurance reviews on company time. Flexible work schedules and work at home positions. Opportunity for advancement. Beautiful workplace, awesome gym, discounted healthy food in cafeteria. On-site... childcare. Ethical company. Military-friendly. Holiday and annual bonuses. They do a LOT for their employees. I will never go anywhere else.

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    Cons

    Dealing with coworkers they push through training even though they don't have what it takes to live up to USAA's customer service standards or they don't catch on fast enough-makes the rest of us look bad when we have to fix their mistakes.

    Advice to Management

    Don't be afraid to get rid of people in training who just don't cut it. It just creates more work for the rest of us and makes USAA look bad.

    USAA2017-05-23
  7. Helpful (10)

    "No growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Benefits, pto and the fitness center. The employees were nice by and large too.

    Cons

    Management has their heads up their butts. Bob Davis took care of the employees, but the jerks in charge didn't like his leadership and so things went down hill. Stress will kill and ruin your employees lives you monsters.

    Advice to Management

    Fire the management responsible for low morale and take care of your employees so you don't have so many people filing FMLA and having to go on anti anxiety medicine.

    USAA2016-11-26
  8. Helpful (1)

    "Financial Foundations Senior Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Financial Foundations Senior Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USAA for more than 10 years

    Pros

    Great company. They try to address employee needs

    Cons

    Became overly annoying and dependent on details. More difficult to work with. Less fun to work for.

    Advice to Management

    Listen to tenured employees.

    USAA2016-10-22
  9. Helpful (2)

    "Talk about expectations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at USAA full-time for more than 8 years

    Pros

    The company has great benefits, especially the 401(k) match. Amazing clientele, nothing is better than serving the military. The annual bonus is pretty great.

    Cons

    From a performance standard they have Almost unmeetable expectations which can leave you feeling defeated. It feels like a boys club sometimes. Not always a lot of transparency from leadership.

    Advice to Management

    Beware upfront, and be more realistic about what people are capable of. Remember that working on the phone is a really hard job, and people have to be on all the time and that sometimes you need to let them breathe. Create a better advancement opportunity requirement. The current structure makes people feel like it's almost impossible once they get to a senior status

    USAA2016-09-13
  10. Helpful (5)

    "Diversity & Inclusion = Under qualified Quota Fillers get Promoted Much Faster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Foundations Senior Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    Low stress, good benefits, tuition reimbursement.

    Cons

    The top of the company is filled with white males so the company hires under qualified minorities for mid management positions. If you are a heterosexual white male it is hard to get promoted quickly.

    Advice to Management

    Don't focus on the color of someones skin, or their sexual preferences when promoting.

    USAA2016-04-20
Found 34 reviews