Uber Community Support Representative Reviews

Updated 11 Jun 2020

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5.0
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Uber CEO Dara Khosrowshahi
Dara Khosrowshahi
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  1. "Best Place to Work!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    A very good work culture. Uber values your presence. The most intense one I must say.

    Cons

    Haven't come across any cons so far.

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  2. "Community Support Representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Kraków
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    Supportive management, international atmosphere, positive environment

    Cons

    Shift based work that requires you to work early or late hours

  3. "Customer care"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Limerick, Limerick
    Recommends
    Neutral Outlook

    I have been working at Uber full-time for more than 3 years

    Pros

    Benefits are very very good

    Cons

    Career progression is non existent unless you want to be a manager

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  4. "community support representative"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Support Representative in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uber full-time for more than a year

    Pros

    Free lunch everyday and snacks. Easy job email phone and filling form.

    Cons

    poor management, lot of managers get promoted because they were here at the good time.

  5. Helpful (3)

    "Community Support Representative"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Support Representative in Limerick, Limerick
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uber full-time for more than a year

    Pros

    You will meet great teammates here, good location , free food and healthcare, and the wages are okay for starting out and the company itself is not too bad.

    Cons

    No progression, no sick pay, no opportunities to further yourself, extremely bad work/life balance and extremely biased. The management are terrible, I can't even fathom as to why they had been promoted as they are completely computer illiterate, one member of management actually asked agents how to copy and paste for a technology company this is preposterous. The reason for management being so incompetent is that the hiring panel for promotions is held by their close friends who they had started out with. They overlook anyone with skills if they are not in their own circle and if one member of management seems to dislike you they then all dislike you. I have never come across anything like the management I have seen in Uber. Agents on the floor are expected to work two weekends in a row with one weekend off. Over two months this comes to 3/8 weekends off for agents, working 11-hour shifts a day for 4 days max and working until 12am with bright fluorescent lights causing many agents to have migraines. They provide no counselling for agents on a certain floor that have to deal with unthinkable calls regarding violence of all kinds and are made to delve deeper into issues reported to Uber, I would not be surprised if someone developed PTSD from what they deal with. The stress levels have caused many agents to call in sick every week so that they can take a mental break from what they are made to deal with which of course no sick pay is provided. The management has driven the place into the ground and has gotten away with bullying, theft and sexual harassment that has been reported to the overseas HR many times but of course kept hidden due to higher management not looking to rock the boat especially regarding the sexual harassment from on member of management who has been reported a number of times for being completely inappropriate with female agents on the floor and outside of the building. The management seems to have their own rules completely away from the company rules itself. What I had noticed while working at Uber was the lack of diversity at the building it, it came across as discriminatory in every way towards POC, disabled people and LGBTQ. The CEO needs to take a deeper look into the way this company is being run in Limerick city, and fix it before anything worse occurs that can affect the stock market and its PR especially for a company that carries such values and says it does the right thing I can say the right thing is never done in Limerick city Centre of Excellence.

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  6. Helpful (1)

    "Great place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    Excellent benefits including paid parental leave, Diversity, Free lunch and unlimited snacks, Cold brew and Kombucha on tap, Uber credits for rides and UberEats

    Cons

    Not much vacation time or sick time available. You are required to work holidays and must use your benefit time to take those days off.

  7. "na"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Kraków
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Uber full-time for less than a year

    Pros

    benefits, salary, relax area, location

    Cons

    shifts, management, environment, possibility to get promoted

  8. Helpful (5)

    "Community Support Representative"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Lisbon
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Uber full-time for more than a year

    Pros

    Good for your CV and some people are nice.

    Cons

    Terrible salary and alot of unprofessional agressive people. It felt like working at a teleperformance at it's worse. Gossip everywhere. It was a very bad experience. Lack of information and processes. Career development based on how good you are to make managers feel they are your friends, is not about being professional and delivering a good result. Discrimination and racism. If you see something not working they preffer that you shut up and continue doing your rork, even if you can't deliver something good due to the lack of organization.

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  9. "Excellent opportunity."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    Great team environment, help always available, the work is very interesting. Benefits are amazing and the different bonuses are easily obtained. Work life balance is one of the best I've seen with flexible shifts and predictable rotas. Longer shifts means more days off which is a big plus. Progression is always available with hard work and knowledge being rewarded instead of ignored.

    Cons

    No cons to report at this time. Love my job.

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  10. "Community support representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Support Representative in Limerick, Limerick
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uber full-time for less than a year

    Pros

    Great bunch of people to work with Excellent training Promote a healthy work life balance Team leads empower you to grow and develop Free food Great salary

    Cons

    I honestly don't have any

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Found 63 reviews