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    Uber Employee Reviews about "riders"

    Updated 25 Jun 2019

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    Found 144 reviews

    4.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    88%
    Recommend to a Friend
    98%
    Approve of CEO
    Uber CEO Dara Khosrowshahi
    Dara Khosrowshahi
    70 Ratings
    Pros
    Cons

    • "Picking up annoying Drunk riders" (in 346 reviews)

    • "Wear and tear on POV gets expensive" (in 296 reviews)

    More Pros and Cons

    Reviews about "riders"

    Return to all Reviews

    1. "A one life experience!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Operations & Logistics Manager in Santiago
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Uber full-time for more than 3 years

      Pros

      The best reason to work at Uber is because: - You will learn from an always on developing business. Your impact on riders and drivers in immediately and huge! You will manage lot of data and shape theories and practices that can be applied in any other industry in the future! You will be building something that has never happened in the past. Also is a fast moving company with full of opportunities, new roles in the...

      Show More

      Cons

      Sometimes is fast moving and changing which personally has caused some anxiety but in a good way

      Uber2019-04-26
    2. Helpful (2)

      "The Best Place I Have Ever Worked At."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Lead in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Uber full-time for less than a year

      Pros

      The benefits are amazing. The culture is strong. Intelligent and able people who care about the work they do. Leadership is fantastic. Opportunities are endless. Leadership cares about doing the right thing both by our partners and riders as well as the employees. FOOD. You will barely have to go grocery shopping.

      Cons

      As with all startups (C.O.E. is still very much a startup environment) change is constant and is not always well communicated. Not a lot of senior leadership if you end up working a night shift.

      Advice to Management

      Be more proactive about communicating change to the people it will be affecting the most.

      Uber2019-03-10
      3. Join the Uber team
      See Our Latest Jobs
    3. Helpful (1)

      "Disband the current Riders Trip Escalations LOB"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Escalations Agent in Chicago, IL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Uber full-time for more than a year

      Pros

      In the Downtown Area Hourly pay Good Insurance Looks good on your resume Nice perks - like reimbursements, credits Outstanding benefits

      Cons

      Leads tendency to misinterpret or downplay certain situations due to bias Leads in this particular LOB have a conflict of interest as they have become friends with agents Lack of respect among agent/leads/team Discombobulated Leads that are there more so to entertain agents and have time pass by Agents in the Rider Trip Escalations LOB are abusive towards the policies set in place by Uber - sleep while working overtime,...

      Show More

      Advice to Management

      Please note the cons giving here and take accountability for the agents that are currently representing the company. Agents that are content have been here solely for this reason. Not because they add value to the company. I do not need to speak to anyone 'offline' nor is there much more to dig 'deeper' in. It is all stated here. Please note, agents typically leave a negative work environment, team, lead or management,...

      Show More
      Uber2019-04-16
    4. Helpful (1)

      "I have the knowledge and experience to handle this job."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Project Manager in Istanbul
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Uber full-time for less than a year

      Pros

      Actually I worked with UBER as a driver for more than two months. I have obtained good knowledge about the both costumers and drivers problems and complains. I would like to share this expert with UBER and help to improve this business and adding good value.

      Cons

      First challenge is that to analyze the huge amount of data collected about drivers & customers. Second is that to find the best solution to improve the business and satisfy both the drivers & the riders.

      Advice to Management

      Customer is always right. Customers will evaluate the quality of our service. Our service should exceed customer’s expectations to consider that we added value to our business.

      Uber2018-12-20
    5. Helpful (4)

      "Uber Driver"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Independent Agent in Charlotte, NC
      Recommends

      I have been working at Uber full-time for less than a year

      Pros

      Flexible hours, improves social skills as well as driving experience, work as often and as long as you want, meet tons of people- have been offered several job positions.

      Cons

      Does not offer insurance, income is not guaranteed, car wear and tear, no control of false "bad reviews" (some people will do this in order to get a 'free' ride)- affects total rating (which is a big deal from what I have gathered from riders)

      Advice to Management

      Health insurance! Improve security for drivers who are given false bad review so driver can have free ride (notify driver to get their side of story and add more tedious steps for freeloaders)

      Uber2018-05-25
    6. Helpful (9)

      "Great place to grow and make an impact"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Software Engineer in San Francisco, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Uber full-time for more than a year

      Pros

      I've worked for a number of great companies over the years: Google, the games industry, research labs. I can with confidence that Uber is the best place I've ever worked. The challenges are fascinating. We're not just building a website or driving ad clicks. We're attempting to fundamentally change the way people and things are transported around the globe. The impact is tangible. At a place like Google, it's...

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      Cons

      On the con side of the tech debt problem I alluded to before, there are parts of the engineering process that are painful at times. We've been committing resources to fix it, but there's still a lot of room to improve. Different parts of the organization still feel oceans apart. Maps reminds me a lot of Google, other parts of the company feel like other organizations entirely. We still have a ways to go towards...

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      Advice to Management

      Keep focusing on the long term. Uber a platform is the future of the company. Growth at all costs was not the right approach. We need to focus on brining the best tech to the market, with the right investments in the right industries (Eats and Freight are two great bets). Once we have world class tech build by world class talent, the growth will naturally follow from there.

      Uber2018-03-29

    7. "Overall I'm happy working for UberEATS"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Delivery Rider in Labrador
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Uber part-time for more than a year

      Pros

      Flexible. No middle management to answer to. Good rate if you work fast and efficiently. Communicate well through emails to drivers and riders. Increasing business coming online. Local Greenlight Hub.

      Cons

      Awful support. Unable to deliver during bad weather. App sometimes has issues.

      Advice to Management

      Improve the quality of your worker support. Bad experiences every time. Regularly misunderstood and responses don't match questions or concerns.

      Uber2018-03-30

    8. "Stay away your getting conned"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service in Gold Coast
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Uber part-time for more than 10 years

      Pros

      None or maybe you get to choose your hours (that your getting ripped off)

      Cons

      Shady company, does not care about drivers only about riders if that. Some people don't get it but sometimes you work for $ 9 to $ 10 an hour after you deduct expences fuel taxes and knees fees.

      Advice to Management

      Shut it down your already running a 2.5 billion loss every year.

      Uber2018-03-02
    9. Helpful (3)

      "Horrible place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Expert in Toronto, ON
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Uber full-time for more than a year

      Pros

      The health/dental/vision benefits are good. Uber credits are a plus.

      Cons

      Too many overnight operational changes, Experts (on the frontlines) receive information on these changes too last minute with barely any explanation or instructions on how to deliver these changes. Upper management/operations unfortunately like to hide behind their computers and expect the underpaid Experts to take all the heat. Management does not care about employees, too cheap to spend on things that miiight make for...

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      Advice to Management

      Get on the floor more often, listen to your employees, listen to your DRIVERS and cut the divide between Experts and Management/Operations.

      Uber2017-12-23

    10. "Community Operations Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Cos in Manila, Manila
      Doesn't Recommend

      I have been working at Uber full-time for more than a year

      Pros

      Free food and no discrimination in the workplace.

      Cons

      Low compensation, Lots of salary disputes. In terms of the job itself, the company is making us their robots. We just follow this set of policies, and punish drivers/riders who are being reported without proper investigating it. This makes the riders get more refund every ride, because we just basically believe everything they say. And...

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      Advice to Management

      Please try to hire more competitive people. And please do not make us your robots.

      Uber2018-01-09
    Found 144 reviews