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Uline Customer Service Representative Reviews

Updated 8 Jul 2020

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2.8
62%
Recommend to a Friend
77%
Approve of CEO
Uline CEO Dick Uihlein
Dick Uihlein
25 Ratings
  1. "Good job for right out of college but nothing long-term"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time for more than a year

    Pros

    Great benefits, profit sharing, generous facilities (on-site gym + sauna), cool catering programs for lunch, good starting pay for starting out right out of college, great tuition reimbursement program

    Cons

    Strict dress code, tons of micro management, they don't hold their customers to any sort of accountability and it WILL come back on you, even if it was the customer's fault, owners are very opinionated, honestly it felt like I was in the 1960's with how prejudiced towards women they are, miniscule hourly wage increases (In the two years I was there, I think I got maybe 75 cents total), if you don't fit their mold or drink their Koolaid, you won't have any sort of opportunities for growth, you're punished for minor mistakes by either being placed on a performance plan or having certain job duties withheld from you

  2. Helpful (1)

    "Just don't"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Uline full-time for more than a year

    Pros

    Good pay, bonuses, good "extras" (gym, catered meals)

    Cons

    Racists, favoritism, sexists and too harsh

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  3. Helpful (3)

    "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kenosha, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time

    Pros

    good pay, benefits, and bonuses, always open to employee input, excellent PTO

    Cons

    strict dress code and rules

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  4. Helpful (3)

    "Good company but lots of work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time for more than a year

    Pros

    Profit sharing, good insurance,

    Cons

    Lots of work, constantly being put down, manages bathroom and coffee time.

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  5. Helpful (26)

    "Out of touch with reality"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Braselton, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Uline full-time for more than 5 years

    Pros

    Benefits, Bonuses, Nice Facility, Diverse workforce

    Cons

    Policies stuck in 1990, Micromanagement

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    Uline Response

    May 13, 2020

    We appreciate your feedback. The health and safety of Uline employees is our top priority. We have instituted numerous changes to normal operating policies to adapt to the changing needs of our employees. We have limited in-person work to employees whose presence is required to meet essential services and cannot be completed remotely. Over 80% of employees in non-warehouse positions are now working remotely. Significant technology investments have been made to enable thousands of employees to work from home, including the majority of our call center employees who handle 35,000+ calls and email daily. To read more about Uline’s Response to COVID-19, visit https://www.uline.com/Corporate/About_Covid.

  6. Helpful (2)

    "Great post grad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Braselton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Uline full-time for more than a year

    Pros

    Good pay, 401k matching, great benefits

    Cons

    Micro managing and the overall stress of a call center

  7. Helpful (2)

    "Good company, decent pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Uline full-time for more than a year

    Pros

    Great bonus, a lot of employee events, nice people.

    Cons

    Busy work, micro managing, they keep track of all metrics and have high expectations. The days get very repetitive and long.

  8. Helpful (3)

    "Worst"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Buford, GA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Uline full-time for more than a year

    Pros

    Good pay Awesome benefits Excellent training

    Cons

    Terrible dress code - women must wear dresses and tights Micromanage Owners love Donald trump and they let you know Political Ga office like high school (there was a rumor that I was racist)

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    Uline Response

    November 18, 2019

    Thank you for sharing your thoughts. At Uline, we always say the details matter, which is why our policies are specifically designed to support your success at Uline. As an employer of choice for more than 6,100 employees, Uline team members come to us from a wide range of interests, backgrounds and experiences. Regardless of any differences, we treat all of our employees like family %E2%80%94 with plenty of opportunities to demonstrate their talent, exchange ideas, and ultimately grow as professionals.

  9. Helpful (14)

    "What a Mistake"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kenosha, WI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Uline full-time for less than a year

    Pros

    I found a much better job elsewhere

    Cons

    Unrealistic standards by the company and high school acting middle managers. Promised to be off the night shift in three months... little did I know that they would drive me off by their actions. I left for a better opportunity and have doubled my salary and have been promoted twice at another employer in four years.

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    Uline Response

    November 26, 2019

    We’re disappointed to hear about your negative experience. At Uline, we believe great customer service is achieved only when our employees are satisfied. That’s why we continue to invest in our team by providing a stable work environment, healthy work-life balance, training programs to help our employees develop professionally and much more.

  10. Helpful (9)

    "Great perks but very strict"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Allentown, PA

    I worked at Uline full-time for more than 3 years

    Pros

    Great benefits and profit sharing bonus, generous PTO, clean and safe environment

    Cons

    Very strict and old fashioned dress code, extremely micro-managed, unable to use PTO unless requested very far in advance and no flexibility due to low staffing

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Found 34 reviews