Vector Security Reviews
Updated 20 Mar 2023
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Found 178 of over 183 reviews
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"They care about their employees and customers" (in 5 reviews)
"Schedule flexibility, great work environment" (in 7 reviews)
"Hostile work environment, politics, lack of proper training methods, low compensation" (in 4 reviews)
"Little opportunity to move up in the corporation in any department of Vector Security so you have to negotiate good pay when you start" (in 3 reviews)
- Current Employee, more than 5 years★★★★★Featured Review
Great company to work for!
30 Aug 2022 - Sales Representative in Pittsburgh, PARecommendCEO ApprovalBusiness OutlookPros
I have worked at Vector Security for 5 years this September and I could not be more happy. Sales in this industry is hard and is not made for everyone. I recently made the reward trip that Vector Security offers to their top performers and it is wonderful to see a company that rewards hard work. I love the manufacturers we work with and the technology and I am proud to work for this company. At first it was hard I will admit but I am glad I stuck it out and I plan to continue to work here for a long time.
Cons
The only downside I can see for this specific position is the onboard training. They did not have much of it when I started but now they are really focusing on this and I have seen a difference with new hires for this position.
Continue readingThank you for your commitment and loyalty to Vector Security and congratulations on winning the reward trip! We appreciate the positive feedback you shared. While some areas do a better job than others onboarding their new team members, we are happy that you noticed that positive changes have occurred. We wish you the best of luck in your future at Vector Security.
- Former Employee★★★★★
Pros
Great culture and good working environment
Cons
No cons is observed in company during work period
- Current Employee★★★★★
Pros
Takes care of employees. Good salary for the area
Cons
A little disorganized after recent staff changes but making positive changes that will better the company overall
- Former Employee, more than 5 years★★★★★
Fairly good job/company but needs better employee retention
27 Jan 2023 - Customer Service DispatcherRecommendCEO ApprovalBusiness OutlookPros
Pay is fair, overtime available, potential bonuses/free food, nice coworkers, good opportunity to learn about alarm systems and industry- the environment is not for everyone but if you are fairly smart, stay cool and actually want to work, its a good fit for you
Cons
Not nearly enough internal advancement or transfer opportunities. Call center is a good job and some employees are fine with staying there but other employees want to take the next step forward. Some of these CSRs could have been turned into much needed technicians, sales consultants, and project managers with more guidance and support
Continue reading - Current Employee★★★★★
Do Not Recommend For Any Office or Administrative Positions
15 Feb 2023 - SupervisorRecommendCEO ApprovalBusiness OutlookPros
Coworkers at the local branches who suffer as much as I did throughout my tenure are about the only positives in my experience at this company.
Cons
Extremely understaffed, underpaid with a completely out of touch corporate and leaders. Don't provide techs or office employees any of the tools they need to do their basic day to day job functions. Antiquated systems and processes. Overall greedy company that doesn't care about their employees or customers, just their bottom line. They will work you to death with a completely understaffed office where every member is filling the role of at least 2 people each and then ask why tasks are not getting completed / getting missed and customer service is lacking. They pretend to be a multimillion dollar company but don't act like one at all operationally. It's an embarrassment.
- Former Employee★★★★★
There's a reason they are ALWAYS hiring
2 Feb 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
The "boss" of central Station will never let her staff "drown"alone. If there has been event that causes power outages/surges sending systems into chaos-she will be right there working the phones with you. Much respect.
Cons
A sample of the crap attitudes-If you are stuck and ask the leads associated supv or supv their response will be "read the instuctions" 🤫You don't think that was attempted and apparently something wasn't clear?
- Former Employee, less than 1 year★★★★★
Worst job environment/lack of training and accountability.
4 Jan 2023 - Project Coordinator in Gainesville, VARecommendCEO ApprovalBusiness OutlookPros
- As a contractor I was paid weekly
Cons
- This company does not care to train effectively - Very unorganized - High school cafeteria feeling when in office - False hopes given at the beginning about career advancement and all the knowledge willing to be taught but is not -Sr Project Manager that don’t do their job or try to cover up mistakes by using Project coordinators as a shield -Some coworkers are ok but majority are dying for a raise and will do anything for it - Gainesville location is very racist , whether it’s passive or not they do discriminate.
Continue readingVector Security Response
Thank you for taking the time to share this feedback with us. We value all third-party contractor feedback as much as we value our current and former team members' feedback and will be sharing this with the appropriate leadership. In 2022, we added a training and development team, who have been focusing on training needs across all of Vector Security which will continually help our teammates learn and develop as they move forward in their careers here. We wish you the best of luck in your career.
- Former Employee★★★★★
Hard to learn, pay isnt great, work life balance is good
17 Jan 2023 - Dispatcher in Plymouth, PARecommendCEO ApprovalBusiness OutlookPros
Easy job once you know what you're doing
Cons
Extremely challenging learning curve to understand navigating the system. Low pay for the amount of stress and know how that goes into the job.
- Current Employee★★★★★
Pros
I worked at several companies who had shared values that they didn't live. Not Vector Security, they truly care about their employees and walk the talk everyday. Our employees are amazing from the CEO down to the lowest level. It is a true team, and we "Win as a Team". I really like working here. I feel that they provide ample work/life balance and also the autonomy to do your job. Our CEO worked her way up since joining out of college and she is well respected in our industry. There is a lot of room for career development and growth. A lot of tenured employees here. My manager communicates and keeps us well informed about the company on a weekly basis. It's a good feeling. Plus we have a nice compensation/benefits plan. What more can you ask for?
Cons
I think our 401k could be a little more generous but that's a small con.
Continue readingVector Security Response
Thank you for taking the time to write this favorable review. We're glad that you are enjoying your time with us. We wish you many more years at Vector Security.
- Current Employee★★★★★
Unable to keep employees and get in new ones
20 Jan 2023 - Call Center AgentRecommendCEO ApprovalBusiness OutlookPros
pays well plenty of over time. every-other weekend off descent benefits
Cons
work life balance is terrible on call is mandatory
Vector Security Reviews FAQs
Vector Security has an overall rating of 3.1 out of 5, based on over 183 reviews left anonymously by employees. 48% of employees would recommend working at Vector Security to a friend and 58% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
48% of Vector Security employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Vector Security 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.
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