Pros
Great onboarding process. It’s a very thorough training on the localization process and how the company works. You get to meet all the heads of other departments right away and understand how you will be working together with them. Since the training process is so great, it encourages new hires to post positive reviews after very little time with the company. Great use of technology and localization tools that help employees be more productive. They go above and beyond for clients.
Cons
This company will try to lowball you hard on salary negotiations, as there isn’t a set base salary for any of the positions. Benefits are the bare minimum for each country, which means that across the company, employees don’t have the exact same amount of benefits (for example, the amount of vacation days you get depends on the minimum required by law in the country where you live). Also, they will try to increase your responsibilities without increasing pay (especially when someone resigns). The hours are normally longer than negotiated in the contract, and they do not pay overtime. So you’re expected to work longer than agreed, with no compensation for it. In localization, sometimes there are busy times and less busy times, but here the busy times are the rule and not the exception. They’re also not very good about showing appreciation for hardworking employees, which results in a high turnover rate. There aren’t any gestures to show appreciation, aside from a pat on the back or a mass email. Most companies have holiday parties at the end of the year as a gesture to thank the employees for the great work they did during the year. But here, the ‘holiday party’ is a potluck lunch paid for and organized by employees and takes place during their lunch break. They do make a lot of effort to show appreciation for clients (as in sending them cards and gifts regularly), but the same appreciation is not extended to the employees. Most of my colleagues who left during and after the time I worked there did so because they were feeling undervalued and overworked.