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Virgin Media Reviews

Updated 18 September 2018
554 reviews

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3.2
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
259 Ratings

554 Employee Reviews

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Pros
  • "Good work life balance compared to others" (in 29 reviews)

  • "good company to work for, great people and great benifits" (in 40 reviews)

Cons
  • "No really a work/life balance as you will end up mostly working 6 days a week or even 7 days" (in 17 reviews)

  • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 30 reviews)

More Pros and Cons

  1. "I am satisfied and happy till now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Engineer in Gurgaon, Haryana
    Current Employee - Telecommunications Engineer in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than a year)

    Pros

    I love this process because of its delightful customers, and the way we are delivering the resolution
    its very good. here in India i don't think any other service provider is providing such kind of resolution to their customers.

    Cons

    Its very sad to say that we don't have the service of Virgin media here in India.

    Advice to Management

    Nothing to say right now..


  2. "Retail Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management in London, England (UK)
    Current Employee - Retail Management in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than 8 years)

    Pros

    Hours, Salary, benifts, progression,bonus, rewards,career

    Cons

    Some weekend work, however you do get lots of weekends off

    Advice to Management

    Keep up the great work and great company.

  3. "Good to make a lot of money but hard hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Representative in Nottingham, England (UK)
    Current Employee - Field Sales Representative in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    The commission structure is incredible, and those who are willing to go through the arduous door to door process will be handsomely rewarded. It also has a basic wage and extra on top.

    Cons

    Managers can be a real headache, and some are very old fashioned in the way they lead


  4. "Wish I had never left Outbound cold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Advisor in Baguley, England (UK)
    Former Employee - Outbound Sales Advisor in Baguley, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time (More than a year)

    Pros

    Great people
    Great department
    Great pay
    Treated like an adult
    Great benefits
    Great incentives
    Brilliant line manager

    Cons

    None wish I had never left

    Advice to Management

    Amazing line manager in fact all managers were fantastic


  5. "On the whole. A good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Time Manager in Birmingham, England (UK)
    Current Employee - Real Time Manager in Birmingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than a year)

    Pros

    Benifits. Holiday. Pay. Pension. Health care. Birthday off. Free hot drinks. Lots of engagement

    Cons

    Hours. Workload and ever changing goals

    Advice to Management

    As always. Work hard. Operate above your level


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Virgin Media full-time

    Pros

    Virgin staff package, bupa healthcare

    Cons

    Line managers not always promoted from an technical background.

    Advice to Management

    Promote from within the tech team for management of teams.


  7. "Not exciting enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (Less than a year)

    Pros

    Good incentives if you can reach targets

    Cons

    Management oblivious to issues on the high street

  8. "virgin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Swansea, Wales (UK)
    Current Employee - Customer Service Representative in Swansea, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than 10 years)

    Pros

    good company to work for, great people and great benifits

    Cons

    no real cons to raise as never had issues


  9. "Poor experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Undisclosed in London, England (UK)
    Former Employee - Undisclosed in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than a year)

    Pros

    Flexible working, good benefits.
    Pay good.

    Cons

    No induction or welcome into the organisation.
    Everyone too busy.
    Left to your own devices and no real training - which leaves things open to mistakes and risks.
    Ask for help from certain team members and you get snapped at.
    I would say the office and amenities need a right good clean.
    Poor communication and organisation.

    Advice to Management

    After reading other reviews I am shocked that most have a good experience, unfortunately mine wasn’t. Listen to employees and make sure support is there and expectations are set.
    Provide training to new starters so they know what they are doing - just because they have the experience for the role doesn’t mean they know the virgin way.


  10. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Leader in Wythenshawe, England (UK)
    Current Employee - Senior Leader in Wythenshawe, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (Less than a year)

    Pros

    Integrity is a key behaviour demonstrated by everyone, at all levels. You are encouraged to be yourself, in a friendly & helpful environment.

    Cons

    None! Having worked here for nearly a year the overall experience has been wonderful

    Advice to Management

    Even more visibility


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