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Virginia Mason Reviews

Updated 17 August 2018
198 reviews

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3.8
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Virginia Mason Chairman & CEO Gary Kaplan
Gary Kaplan
116 Ratings

198 Employee Reviews

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Pros
  • "Good Benefits were available to me" (in 7 reviews)

  • "Good pay, good quality personnel, multiple locations" (in 6 reviews)

Cons
  • "Sometimes the units were short staffed" (in 6 reviews)

  • "Mid-level management cannot make a decision on their own, they need approval from upper management to do anything" (in 5 reviews)

More Pros and Cons

  1. "Customer service representative /front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynnwood, WA (US)
    Former Employee - Anonymous Employee in Lynnwood, WA (US)

    I worked at Virginia Mason full-time (Less than a year)

    Pros

    Great friendly staff and laid back environment

    Cons

    Little room for progression


  2. "Staff RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff RN in Seattle, WA (US)
    Former Employee - Staff RN in Seattle, WA (US)
    Doesn't Recommend

    I worked at Virginia Mason full-time (Less than a year)

    Pros

    Good pay, supportive coworkers, regular schedule

    Cons

    Intimidating management, high RN turn over, new grads get promoted to charge positions and do not have enough experience for it,
    Administration is aware that some patients are verbally abusive and staff was told they have a right to do so
    Often worked short staff

    Advice to Management

    Value experience, treat your staff well - how can staff show compassion when they are being verbally abused

    Virginia Mason Response

    10 Aug 2018 – Strategic Recruitment Specialist

    We appreciate the time you took to share your comments regarding your work experience at Virginia Mason. We are glad to hear that you found our pay to be competitive and your co-workers supportive... More

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Seattle, WA (US)
    Current Employee - Director in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virginia Mason full-time (More than 3 years)

    Pros

    Great place to work. Respectful culture and fantastic mission.

    Cons

    Not a lot of promotion opportunities.

    Advice to Management

    Continue growing more of your employees and create more career paths.

    Virginia Mason Response

    20 Jul 2018 – Strategic Recruitment Specialist

    Thank you for sharing comments on your work experience. We are glad to hear you find Virginia Mason a great place to work. Respect for People is at the core of who we are, and we believe this culture... More


  4. "9 years too many"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Medical Assistant in Lynnwood, WA (US)
    Former Employee - Certified Medical Assistant in Lynnwood, WA (US)
    Doesn't Recommend
    No opinion of CEO

    I worked at Virginia Mason part-time (More than 8 years)

    Pros

    There are some good doctors there and I enjoyed learning from them.

    Cons

    This is literally the worst place to work for. They treat their employees like garbage. I probably took five lunch breaks over the course of nine years because they do absolutely nothing to find you coverage. When I complained about not getting breaks and lunches, management told me that the time that I spend waiting for a fax to come in while standing at the machine counted as a break. Interesting. I tried for years to make positive changes in my department, but management would not even listen to me. I worked my butt off for nine years and eventually the company starved me out by reducing my hours to practically nothing. I wasn’t the only one they did this too. This was during the time that they were doing all of the layoffs, but they couldn’t lay me off so those of us who they couldn’t lay off, they starved us out until we quit. Great way to get out of unemployment payments. Coincidentally all of the people who they did this to were the highest paid employees with the most experience. We were replaced by kids right out of school, with no children and who they could pay a lot less.

    Advice to Management

    Your employees would be a heck of a lot happier if you didn’t treat them like garbage. When people feel respected and valued, they come to work and they want to work hard. The reason half your staff calls in sick all the time, and your turnover is so high, is because people want a better work environment. If only you could take this advice and not just focus on $’s. The funny thing is, I think you would save a lot more money by doing right by people.


  5. "High integrity organizations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virginia Mason part-time (More than a year)

    Pros

    Love my coworkers and the institution.

    Cons

    Part-time benefits not so great, weekend differentials not equitable

    Advice to Management

    Make FTE employees eligible for full benefits at the .6 level, not the .75 level. Look at departments that are understaffed and overworked on the weekends and apply a weekend differential if one doesn't already exist to avoid loss of staff and staff burn out. VMMC is a five star organization. It needs to extend five star benefits to the employees that work so hard to keep it's rating high.

    Virginia Mason Response

    17 Jul 2018 – Strategic Recruitment Specialist

    Thank you for sharing the great reasons you love working at Virginia Mason. We appreciate hearing how much you enjoy your co-workers and the organization. Having great co-workers around you is... More


  6. Helpful (1)

    "Certified Medical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant in Seattle, WA (US)
    Current Employee - Certified Medical Assistant in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virginia Mason full-time (More than a year)

    Pros

    I love the organization and I think they really have values that line up with improving and changing the organization to be better. They also stay small and focus on doing things better not bigger and then growing smaller over time. This helps them be strong with their budget and spending on things that are really needed.

    Cons

    Bureaucracy still plagues the ability to get things done. The budget consciousness often leads to inefficiencies because money is not spent. I don't think my floor gets cleaned properly and a lot of non-MA tasks fall to us. Our scope of practice in my department is limited and does not challenge me. Nurses are given clinical work before we are even considered within our scope. Management is based off time in the organization not skill sets and leadership ability and that severely debilitates the ability to implement better working processes.

    Advice to Management

    Trust your MA's and empower them to make your organization great. Spend a little more money.

    Virginia Mason Response

    17 Jul 2018 – Strategic Recruitment Specialist

    Thank you for recognizing Virginia Mason's drive to constantly improve the experiences we provide to our patients and our team members. Continuous improvement is the bedrock of our work. This focus... More


  7. Helpful (1)

    "Certified Medical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Medical Assistant in Lynnwood, WA (US)
    Current Employee - Certified Medical Assistant in Lynnwood, WA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Virginia Mason full-time (More than 3 years)

    Pros

    flexible with hours, I get to do a wide variety of things in the medical field, love my coworkers.

    Cons

    don't accrue vacation quickly and can only use it if its 3+ months in advance. Pay raises are not good, always short staffed.

    Virginia Mason Response

    17 Jul 2018 – Strategic Recruitment Specialist

    Thank you for taking time to provide feedback about your work experience. We are happy to hear you enjoy the variety of work you are able to do at Virginia Mason, and that you have a great team of... More

  8. "entry level post-grad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Virginia Mason full-time (Less than a year)

    Pros

    a common companywide complaint is there isn't enough staff to cover everything that needs to get done, that said everyone is willing to help and support each other in our roles

    Cons

    okay benefits for a non-profit, managers will sugar coat and hide negative things to their team, old fashioned mindset in my department

    Advice to Management

    management is set in its ways of "if it ain't broke don't fix it" with standard work, but that shuts down the new ideas and innovation that VM is supposedly all about.

    Virginia Mason Response

    24 May 2018 – Strategic Recruitment Specialist

    Thank you for taking time to post this review. We are glad you find our staff willing to support and help each other. Having great co-workers around you is important, and we work hard to hire... More


  9. "Patient Care"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virginia Mason full-time

    Pros

    Excellent care and supportive coworkers.

    Cons

    Quality initiative program a little cumbersome

    Virginia Mason Response

    16 Apr 2018 – Strategic Recruitment Specialist

    We appreciate you taking time to write a review of your work experience at Virginia Mason. It is very important to visitors to be able to hear from our employees past and present. We will share your... More


  10. "Cognitive Dissonance between research and employee treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Former Employee - Anonymous Employee in Seattle, WA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virginia Mason full-time (More than 3 years)

    Pros

    The salary was competitive and the health benefits were great.

    Cons

    Despite doing research as to the importance of word-life balance and parental leave, policies for VM employees are horrible. The vacation benefits are very slim, and even though you *can* take up to 12 weeks of maternity/parental leave, you can only be paid for up to 6 of it, regardless of how much vacation or sick time you have accrued. Don't start here if you are planning on having kids any time soon. |
    Management was also unreasonably strict about punctuality. There was very little empathy for being even 5-10 minutes late at the start of a shift, even for non-clinical staff. Being 7 minutes late twice in a six month period could lead to an HR write up. This policy can be tough to navigate in a city with traffic as bad as Seattle's. This may be less of an issue for people in the satellite clinics.

    Advice to Management

    Management needs to strive to create an environment where employees aren't worried that aiming for work/life balance could cost them their job. Also- VM has done large amounts of research about the importance of parental leave on child development, it would be nice if these finding were applied to their employee benefits package.

    Virginia Mason Response

    23 Apr 2018 – Recruiter

    We appreciate you taking time to write a review of your work experience at Virginia Mason. We value our team members and strive to create an environment where everyone feels safe, respected and... More


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