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Vrbo Reviews

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Found 566 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
80%
Approve of CEO
Vrbo CEO John Kim
John Kim
175 Ratings
Pros
Cons
  • "No free lunches at the Austin offices yet(in 19 reviews)

  • "Work/Life balance can sometimes be a challenge(in 13 reviews)

More Pros and Cons
  1. "Good company"

    StarStarStarStarStar
      Former Employee - Data Analyst 

      I worked at Vrbo full-time

      Pros

      Good salary, fun culture, diversity-focused

      Cons

      Very US centric (HQ is there)

      Vrbo2019-05-19
    • "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Marketing Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vrbo full-time for more than 2 years

      Pros

      Great leadership, great culture in the office

      Cons

      Things can move slowly, unsure of progression

      Vrbo2019-05-17
    • "Good Company Values"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Madrid
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Vrbo full-time for more than 2 years

      Pros

      Great conditions to work, brand new office and facilities.

      Cons

      Repetitive tasks. Low Salary. No REAL possibilities to grow on the company.

      Advice to Management

      Not all the values that they try to introduce on the company are applied. The environment is tense and the communication with the Team Leaders - Managers is very difficult. There's also a feeling of retaliation between the company committee and the (terrible) Human Resources department.

      Vrbo2019-05-14
    • "Politics, Micromanagement and no focus on quality tech"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Software Engineer in Austin, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Vrbo full-time for more than 2 years

      Pros

      Snacks, drinks, PTO, Friendly employees, flexible schedule if you have the right manager

      Cons

      It's a miracle anything on the site/app works. Teams are very divided and breaking changes are CONSTANTLY getting through. There's no QA, no release schedule, and lower environments (i.e staging, test, development) are useless. "Test in production" is the motto. Quality is sacrificed so that non technical managers can report that features are being released and there is micromanagement all the way up to the top. The...

      Show More
      Vrbo2019-05-24
    • Helpful (1)

      "Great company for the right people"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Customer Service Representative in Austin, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Vrbo full-time for more than 2 years

      Pros

      They pay reasonably well and the culture is fantastic. Most leadership on the CS team is great and those who aren’t are easily avoidable. Lots of vacation and sick time. There are a bunch of new perks that were added once we aligned with Expedia .

      Cons

      There is a stark difference in quality support from the on-shore vs OS calls centers. A decent chunk of frontline calls that you receive is fixing someone else’s mess. There is a process for reporting that kind of thing but it’s so cumbersome no one takes the time to do it. This happens predominantly due to the lack of down-time for the avg agent. You’re pretty much chained to your desk 7 1/2 hours a day and even when...

      Show More

      Advice to Management

      Increase the amount of inclusion for lower level CS agents, it’ll keep them engaged. Tell people when their ideas are used and be more agile it shouldn’t take 10 months to roll out a product and when you roll out a new feature, make sure it works. Fully!

      Vrbo2019-05-06
    • Helpful (4)

      "Dream Job turned Disappointment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Business Analyst in Austin, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Vrbo full-time for more than 2 years

      Pros

      3-4 Weeks Vacation, 2 weeks PTO, Paid Maternity/Paternity leave, gyms in each office, Wellness and Travel Reimbursement, Free sparkling water/drinks, coffee, tea, hot cocoa and healthy snacks. Friendly coworkers and advancement to lower hard working employees is available.

      Cons

      Senior Management in different departments and regions are not aligned. There is no change management. It takes forever to make changes due to under or improper staffing. They promote people above their skill set and then do not push any accountability other than to point fingers and push blame around to another team rather than trying to fix the issue internally or give resources to the team members that need help that...

      Show More

      Advice to Management

      Work to educate your employees as to the goals, strategies and objectives of the department as well as the company. Where can they go within the organization if a hard worker. Let them know what is going on company wide by building slides and promoting inclusion rather than hoarding information and acting secretive about changes. Help push through positive changes by having a top down strategy change management and greater...

      Show More
      Vrbo2019-05-14
    • "Great Company to work for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Vrbo full-time for more than 2 years

      Pros

      great benefits good work life balance

      Cons

      nothing i can add here!

      Vrbo2019-05-01
    • "Great Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Vrbo full-time for more than 2 years

      Pros

      Great team members, great culture. Hosts many company events such as picnics, company holiday party, happy hours etc.

      Cons

      Coming from a start up, it has grown under expedia and is feeling more corporate than start up. But thats to be expected

      Vrbo2019-04-30
    • "Great Jon"

      StarStarStarStarStar
        Former Employee - Tech Support in Austin, TX

        I worked at Vrbo full-time for more than 2 years

        Pros

        Good Benefits, good atmosphere

        Cons

        Little Growth or development

        Vrbo2019-04-25
      • "Good Pay/Benefits"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Customer Service Representative in Austin, TX
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Vrbo full-time for more than 2 years

        Pros

        Good benefits. Pay is very competitive for a call center.

        Cons

        Peak call time hours can be challenging to take back to back calls and keeps your notes/system in order.

        Vrbo2019-04-25
      Found 566 reviews