Vrbo Reviews | Glassdoor.co.in

Vrbo Reviews

Updated Jun 20, 2019

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Found 574 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
74%
Approve of CEO
Vrbo CEO John Kim
John Kim
177 Ratings
Pros
Cons
  • "No free lunches at the Austin offices yet(in 19 reviews)

  • "Work/Life balance can sometimes be a challenge(in 13 reviews)

More Pros and Cons
  1. "Great Company, but Becoming More Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Product Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Vrbo full-time for more than a year

    Pros

    Transparency, emphasis on continuing development, exciting product

    Cons

    Poor strategic focus at high levels, things move slower now that Expedia acquired the company, culture is changing to become more corporate

    Vrbo2019-06-20
  2. Helpful (3)

    "An average company with a pretentious and self-aggrandizing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vrbo full-time for more than 3 years

    Pros

    Decent salary, flexibility and opportunities to work remotely.

    Cons

    Lots of politics, lack of organization, inability to truly address issues. But you'll get a lot of pep talk.

    Advice to Management

    Just quit...

    Vrbo2019-06-11
  3. Helpful (2)

    "Very sad and disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at Vrbo full-time for more than a year

    Pros

    Nice modern offices. Decent salary (not exceptional though and a lot of unfairness in departments). Free coffee. Good tech to work with. Perks.

    Cons

    - Politics are incredible, promotions and firing don't make any sense. - The atmosphere and collaboration in HR is going getting worse as the days go by. People is resigning left and right, and it's no surprise. - HR is so not leading by example in regards to openness and inclusion. - Everything is US-centric, and communications strategies don't really make any sense. - Lack of trust in HR, management and vision....

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    Advice to Management

    For HR and management in general: If you're not fair, transparent, engaged or caring, don't expect employees to be so. That's sadly not the culture you're building now. And employees notice all of this much more than you know (or seem to care about). Please stop selling us values you don't live by or show by example, or change the values.

    Vrbo2019-06-12
  4. "HomeAway"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Vrbo full-time

      Pros

      Benefits are good, good work life balance

      Cons

      Far from the mothership

      Vrbo2019-05-28
    • Helpful (1)

      "Disappointing Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous in Singapore
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Vrbo full-time for more than a year

      Pros

      Great offices with good facilities, snacks and good design. Exciting sector to be a part of especially in Asia where there is so much potential.

      Cons

      There is a lack of direction and consistency for Asia and a primary focus on other regions. The competition might be better at delivering technology and improving the experience for customers.

      Advice to Management

      Get a grip on your Ego's and work as a team. Spend less time having staff prepare internal presentations and more time working for our customers. Don't just say that it is important to be open and honest - live it.

      Vrbo2019-06-10
    • "Good company"

      StarStarStarStarStar
        Former Employee - Data Analyst 

        I worked at Vrbo full-time

        Pros

        Good salary, fun culture, diversity-focused

        Cons

        Very US centric (HQ is there)

        Vrbo2019-05-19
      • Helpful (6)

        "Politics, Micromanagement and no focus on quality tech"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Software Engineer in Austin, TX
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Vrbo full-time for more than a year

        Pros

        Snacks, drinks, PTO, Friendly employees, flexible schedule if you have the right manager

        Cons

        It's a miracle anything on the site/app works. Teams are very divided and breaking changes are CONSTANTLY getting through. There's no QA, no release schedule, and lower environments (i.e staging, test, development) are useless. "Test in production" is the motto. Quality is sacrificed so that non technical managers can report that features are being released and there is micromanagement all the way up to the top. The...

        Show More
        Vrbo2019-05-24
      • "Good company to work for"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Marketing Manager in London, England
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Vrbo full-time for more than a year

        Pros

        Great leadership, great culture in the office

        Cons

        Things can move slowly, unsure of progression

        Vrbo2019-05-17
      • "Good Company Values"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Madrid
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Vrbo full-time for more than a year

        Pros

        Great conditions to work, brand new office and facilities.

        Cons

        Repetitive tasks. Low Salary. No REAL possibilities to grow on the company.

        Advice to Management

        Not all the values that they try to introduce on the company are applied. The environment is tense and the communication with the Team Leaders - Managers is very difficult. There's also a feeling of retaliation between the company committee and the (terrible) Human Resources department.

        Vrbo2019-05-14
      • Helpful (1)

        "Great company for the right people"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Senior Customer Service Representative in Austin, TX
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at Vrbo full-time for more than a year

        Pros

        They pay reasonably well and the culture is fantastic. Most leadership on the CS team is great and those who aren’t are easily avoidable. Lots of vacation and sick time. There are a bunch of new perks that were added once we aligned with Expedia .

        Cons

        There is a stark difference in quality support from the on-shore vs OS calls centers. A decent chunk of frontline calls that you receive is fixing someone else’s mess. There is a process for reporting that kind of thing but it’s so cumbersome no one takes the time to do it. This happens predominantly due to the lack of down-time for the avg agent. You’re pretty much chained to your desk 7 1/2 hours a day and even when...

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        Advice to Management

        Increase the amount of inclusion for lower level CS agents, it’ll keep them engaged. Tell people when their ideas are used and be more agile it shouldn’t take 10 months to roll out a product and when you roll out a new feature, make sure it works. Fully!

        Vrbo2019-05-06
      Found 574 reviews