Vroom Reviews | Glassdoor.co.in

Vroom Reviews

Updated 6 February 2018
12 reviews

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3.0
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Paul Hennessy
6 Ratings

12 Employee Reviews

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  1. Helpful (7)

    "Very confusing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vroom full-time (More than a year)

    Pros

    Not micro-managed. I honestly like my job, but hate the company.

    Cons

    Very poor communication, things will be passed department wide, then another Sr VP will come in and say that is not correct. Everything has to be cross checked with another department. Support departments will take meeting and/or lunch breaks and in essence shut down 17 locations because 8 people don't want to come in early to have their meeting. There is nobody on the board or SVPs that have been in the car business. They don't understand pricing, etc. They are trying to run it like an amazon setup and are bleeding money. They laid off every employee in Dallas with no severance. They have the worst employee purchase discount in the industry. Some people within the same department are required to work 6 days a week while others work 5; this is not weekly, this is for years you could be at a "6 day store" or you could be assigned to a "5 day store"

    Advice to Management

    Place a car guy/gal on the board or upper management and heed their insight.


  2. Helpful (3)

    "Technically Challenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Vroom full-time (Less than a year)

    Pros

    Facilities are new are nice and pay excluding the benefits are at market level

    Cons

    Lack of actual technology and a surprising amount of nepotism for a “startup “

    Advice to Management

    Invest in automation and hire more capable people and definitely do something about the nepotism which reeks of a subpar culture and talent.

  3. "Great- growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Stafford, TX (US)
    Current Employee - Finance in Stafford, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vroom full-time (More than 8 years)

    Pros

    Vroom brings light to the often negative stigma that surrounds the traditional car buying process. Being involved in making this a better experience for the customer is rewarding and I genuinely enjoy coming to work. I welcome the new structure and the added backing of the HR department that values the employees. This company started out as an independent organization and lacked this quality.

    Cons

    none- I can't think of one con.


  4. "A start-up run by adults."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in New York, NY (US)
    Current Employee - Marketing Director in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vroom full-time (More than a year)

    Pros

    Vroom is a great place to work. There are tons of smart, fun people here who are working together to build the new way to sell cars. The culture here is open and collaborative. Great work / life balance.

    Cons

    Because disrupting the auto industry is a huge challenge, Vroom is still figuring out a lot. Process and operations need tightening. Too much sugar in the kitchen.

    Advice to Management

    We've grown so fast that we've outgrown our NYC office space, so it's a little overcrowded right now.


  5. Helpful (2)

    "A Startup That's Scaling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vroom full-time (Less than a year)

    Pros

    Vroom is growing quickly- as the business grows, they've doubled and tripled the size of the team. So while the environment has some of the typical hyper-growth startup symptoms (lack of meeting room space, lots of new employees who are still learning the business) the company has done a good job identifying its top priorities and organizing small teams around them. Employees are friendly, open, and committed. Healthy work environment. Lots of internal promotions.

    Cons

    It feels like Vroom went from 30 people to 100 people so quickly that the basics are still catching up. They just upgraded their full benefits platform. They are still working on creating a smooth hiring process. And they still need to promote and hire more managers to glue things together.

    Advice to Management

    We're all here because we love building a disruptive company. It's OK to be up-and-down (we chose a startup because we like change and challenge) but sometimes you've got to take a step back and make sure everybody's on the same page.


  6. Helpful (5)

    "A tech company without tech leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vroom full-time

    Pros

    The compensation package was competitive. The people I worked with were smart and hard working. They tried their best, even though management was consistently awful. Even good people will produce poor results without direction and strong management.

    Cons

    Vroom brands itself as a tech company that wants to change how cars are sold, but they are really just a big car dealership with a website. Changing the car industry requires a strong brand, and there was never a clear focus on the Vroom brand.

    There are no tech leaders to moderate the unrealistic visions from the upper management. Lower level employees who raise these concerns are not listened to.

    There is an idea that they are a start up that has to constantly move forward quickly without actually fixing any of the underlying communication problems and technical debt.

    Company leadership and developers are split between Texas and New York and communication is consistently bad.

    Advice to Management

    Realize that if you want to be a tech company, you need to talk to technical people and have them at the table when you make decisions. There is a consistent message from reviews on Glassdoor about poor management. Paul Hennessy needs to take a long look at the rest of his C-level team and how it is failing.


  7. Helpful (5)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vroom full-time

    Pros

    The fact that they're trying to transform the auto industry into one that is significantly more modern and customer-centric is commendable.

    Cons

    Complete lack of leadership, poor communication, no career path. Management is focused solely on the business and doesn't take care of its employees.

    Advice to Management

    Pay more attention to your employees' needs, and hire more senior level managers who know how to bring people together and lead them to success.

  8. Helpful (4)

    "Changes need to be made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vroom full-time (More than a year)

    Pros

    The people I worked with

    Cons

    The Managers, The system on way things are done, the communication between departments, the favoritism between the hire ups, the constant changes that happen

    Advice to Management

    Change Management


  9. Helpful (3)

    "Great growing company who cares about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Sales in Grand Prairie, TX (US)
    Former Employee - Internet Sales in Grand Prairie, TX (US)
    Recommends
    Positive Outlook

    I worked at Vroom full-time (More than a year)

    Pros

    I have never been part of a company that promoted so many employees from within...it was great for morale. Those that worked hard and deserved it got a chance to do something more. In addition, a lot of the management really cared about the employees, the pay is far above average, they do little extras like employee appreciation day and recognize people with awards and little extras. It felt like a big family. Hours were great.

    Cons

    Nothing is perfect...especially in a new company that is growing. Sometimes things could be confusing with direction coming from the the off site office and then direction from our managers on site, which is not the best for staff. But,most of the managers had an open door policy and as long as you went to them, they were always willing to listen and help!


  10. Helpful (1)

    "Its okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Fort Worth, TX (US)
    Current Employee - Anonymous Employee in Fort Worth, TX (US)

    I have been working at Vroom (Less than a year)

    Pros

    Fast past environment and you will never be bored.

    Cons

    Its a new company so its hard to say what is going to happen from one day to the next


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