Waterstone's Reviews

Updated 6 Jan 2021

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3.3
56%
Recommend to a Friend
44%
Approve of CEO
Waterstone's Managing Director  James Daunt
James Daunt
135 Ratings
Pros
  • "Fantastic staff discount and a management that seem to be trying to evolve(in 52 reviews)

  • "Friendly staff and 50% discount,(in 29 reviews)

Cons
  • "minimum wage for booksellers and baristas(in 32 reviews)

  • "Low pay, could be better than is(in 21 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great"

    5.0
    Former Employee - Anonymous Employee 

    I worked at Waterstone's full-time

    Pros

    It is a great place to work.

    Cons

    None that can be though of

  2. "Review"

    4.0
    Former Employee - Clerk 

    I worked at Waterstone's part-time

    Pros

    Welcoming environment, helpful staff and managers

    Cons

    Nothing of note, was a good part time job


  3. "Okay"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waterstone's part-time for more than a year

    Pros

    Good environment, friendly staff to work with

    Cons

    Low pay, could be better than is

  4. "I dont care"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Author in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Waterstone's full-time

    Pros

    It was fun It was nerdy

    Cons

    It was hard Coworkers were annoying

    Continue reading
  5. "OK place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier/Barista in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone's part-time

    Pros

    Good colleagues to work with and good to gain more experience in books and as a barista

    Cons

    High work load and expectations of running the bookshop and cafe. Can be exhausting and low staff levels

  6. "Nice environment, a little disorganised"

    4.0
    Former Employee - Student in Brighton, England

    I worked at Waterstone's part-time

    Pros

    Generally supportive of employees (in terms of teaching skills, forgiving mistakes and lateness etc)

    Cons

    Shift rotas were quite disorganised and last-minute, though I think this may have improved now

  7. "Loved it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller in Manchester, England
    Recommends

    I worked at Waterstone's part-time for less than a year

    Pros

    Lovely co-workers, straightforward work, customer interactions

    Cons

    Minimum wage pay and inconsistent hours

  8. "Lovely people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bookseller in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Waterstone's full-time for less than a year

    Pros

    People were wonderful and very humane, friendly.

    Cons

    Pay was too low - minimum wage is not enough for booksellers to live adequately in London.

    Continue reading
  9. COVID-19

    "Great Business for Book Lovers"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waterstone's full-time for less than a year

    Pros

    Good Communication through the pandemic

    Cons

    More diversity is needed in stores.

  10. "Good part time job for student"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Part Time Book Seller in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Waterstone's part-time for less than a year

    Pros

    Discounts on books and a very chill atmosphere.

    Cons

    Boring and long quiet shifts.

Viewing 1 - 10 of 321 English Reviews