Webanywhere Employee Reviews about "soundbranch"

Updated 17 Jun 2019

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2.7
42%
Recommend to a Friend
39%
Approve of CEO
Webanywhere Managing Director Sean Gilligan
Sean Gilligan
37 Ratings
Pros
  • "Fast paced (though realise this can be a negative too)(in 6 reviews)

  • "Nice office, good views city centre location(in 4 reviews)

Cons
  • "forcing employees to use SOUNDBRANCH - it's a useless tool that solves communication issues only in the CEO's mind,(in 6 reviews)

  • "Hence the sinking ship it is right now(in 5 reviews)

More Pros and Cons

Reviews about "soundbranch"

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  1. Helpful (16)

    "A must read: An honest account of being an employee at Webanywhere."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Disapproves of CEO

    I worked at Webanywhere full-time for less than a year

    Pros

    Throughout my career I have never felt compelled to write a review on Glassdoor, but on this occasion, I feel a sense of responsibility to help you with your decision before potentially joining Webanywhere. The people there are amazing. There is a real feeling of togetherness - they all feel each others pain and have developed strong relationships to deal with the erratic behaviour of the owner.

    Cons

    To be clear, Webanywhere is really three separate businesses under one brand. Under the Webanywhere umbrella sits, Education: Product, School Jotter - an outdated website content management system designed for schools (written many years ago) Workplace Learning, they are a reseller of a Learning Management Solution called Totara. They have no content therefore no intellectual property but have some very clever technical people in Poland that help them win business that nobody else wants. Ventures - This consists of various iterations of the SoundBranch product, but as the products don’t solve any major business problem, the owner is desperately trying to make a square peg fit into a round hole. The result: employees are forced to use the products which they feel hinder their day jobs and sales people forced to show products to clients that either are not finished or just don’t compliment their existing product portfolio. As part of your process to decide on your next move, I would strongly advise you to search on LinkedIn for previous employees. This will give you a feel for their high employee attrition rate and I am sure previous employees will give you an off the record account of their experience.

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  2. Helpful (23)

    "The worst job I've ever had"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webanywhere full-time for more than a year

    Pros

    + Great colleagues and customers. + Good to start and learn many new things. + Flexible hours, depending on the office.

    Cons

    - Leadership non-existent. - 100% turnover. - No on-boarding/training—a baptism by fire learning environment. - If you speak honestly about issues or where we should be utilizing our efforts, you will be made redundant. - Barely any growth opportunities. - Won't make the investment in important tools (e.g. project management software, CRM) and you're expected to do more with less. - Purposely unachievable targets. - No organization or structure. (You're flying by the seat of your pants here) - Extremely poor international communication and collaboration. - No accountability. - Poor customer service. By far the worst con is the founder/CEO, Sean Gilligan, bottlenecking and micromanaging every aspect of the business. No matter what your role is or what country you work in, you're at his whim day-to-day of ridiculous requests and his deeply unpleasant, self-aggrandizing, restive and inappropriate management style, which he likes to call "unconventional." Instead of focusing on areas that are generating interest and profit (e.g. eLearning content creation, LMS development), the CEO pulled the company's best developers off big, important projects to develop a free, useless voice messaging app called Soundbranch with no market research. The Sales team are forced to push it, confusing and alienating loads of prospects. The app is a micromanagement tool for the CEO, who forces team members record "debriefs" for him on a daily basis. The work environment is dysfunctional and chaotic... it's a sinking ship. You're lured into a facade of a promising, high-growth international business only to find out that isn't true and the company is an absolute mess. All the negative reviews (two stars and under) here are 100% genuine and true, please read them all before considering a job here. (Just like past reviews have stated, the positive reviews on here are fake). Cheers and good luck.

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  3. Helpful (24)

    "Downhill slide"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Webanywhere full-time for more than a year

    Pros

    + most of the co-workers are friendly and helpful + good for start + work/ life balance at least in some offices

    Cons

    - possibilities to learn and change departments in the company are not existing, - CEO has a habit of treating the employees like Jenga tower, making some of them redundant provokes waves of people quitting, - CEO micromanages everything instead of solving the real problems, - CEO likes to shut down/ remake/ move between countries departments creating complete CHAOS for several months after those decisions, - the company is overstaffed in some places and very understaffed in other, - forcing employees to use SOUNDBRANCH - it's a useless tool that solves communication issues only in the CEO's mind, - when you raise a problem you are automatically assigned to solving it even if you don't have the tools or ranks to do it, - when you speak honestly about the problems most likely you will be made redundant soon, - not fighting for people that want to quit, company values: flexible - means taking on responsibilities after other people (that got fired, quit) with no compensation or changes in the job title along with doing your own job even when you are alone and several people were doing the job before, working on holidays and sick leaves curious - the only way you can do this is after hours, in your own free time, learning for yourself proactive - raise something and you are the action owner automatically, try to accually solve what you raised - you get micromanaged by CEO fun - after a few months all the fun is gone

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  4. Helpful (16)

    "Make Webanywhere great again"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Webanywhere full-time

    Pros

    + wonderful people + great line managers + laid back atmosphere

    Cons

    - Sean tries to micromanage everything and he knows nothing - products are outdated - no market research before launching products (SOUNDBRANCH) - competent people are leaving very quickly

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  5. Helpful (22)

    "CEO needs to step down immediately"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Webanywhere full-time

    Pros

    Amazing local team, thanks to whom we can have fun (which ironically is the company value) Amazing line Managment, who's always good support to the team Decent company to gain experience in IT

    Cons

    Poor quality of both Sales and Support teams Poor UK based management Company is always understaffed in places that are overworked (e.g. QA) and overstaffed in other places (e.g. Sales team) Benefits are very poor compared to other companies Now about CEO TL;DR - he can't handle the company anymore and it's going to end badly for him CEO, who has some serious trust issues. He doesn't trust absolutely anyone and as the company grows, with offices in three countries, he's still making all the decisions. He's not letting anyone in local Managment decide team targets, salaries, bonuses etc. If anyone doesn't work as he wishes he's just going to fire that person and maybe some other people connected to them. He's very easy to take offence in any field, this causes him not to speak to the person, even in the senior management, just order person A to contact the person B to tell them to do something he wants to be done He also believes that he has a visionary like Steve Jobs, but he's really wrong and his new ideas just show how wrong he is, e.g. Soundbranch, that he tells people to download on their private mobile phones (since almost no one has a company mobile). The whole product is just one big waste of money He doesn't understand that labour market is seriously changing and he can no longer pay the same amount to developers or QA he used to a few years ago. This causes constant understaffing in both teams and some job offers to be in recruitment process for months or years (e.g. QA Team Leader) During every meeting he wants you to clap to whatever he says, even if it's ridiculous Whenever something happens, there's an issue or he makes a decision to fire some people (this happens every April) he's running away, leaving the office early or just ignores whatever is happening and sends or records irrelevant messages 3 out of 5 company values (Stretch beyond, Be proactive, Be flexible) are just ways of making your employees work after hours: - very often UK based employees worked during the evening or even after midnight, it's not stretching beyond, it's ruining mental health. I believe it's encouraged by CEO since he likes to praise people who e.g. login during sick leave to do something - take as many responsibilities as possible. If you raise an issue to the CEO he's just going to tell you to do it - no payment for any kind of overtime

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  6. Helpful (39)

    "Please don't take a job here."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Webanywhere full-time for more than a year

    Pros

    The staff working on the floor are talented, helpful, and good to be around with a good camaraderie. It's a decent learning environment for tech staff - Everything is constantly on fire, so you'll get a chance to learn enough to pitch in. I really like Leeds!

    Cons

    Webanywhere provides a bad service to its customers. There’s not an employee in the company that doesn’t know it and isn’t miserable about it. It could be fixed with some time and the right choices, but the CEO refuses to listen to the people on his team that have the know how to make it better. The software we provide is pushed out the door long before it’s ready, and then doesn’t get updated because the devs have been moved onto one of an endless series of vanity projects that make no money. (Google soundbranch, the app no one ever wanted). The products are in a shocking state, and the customers notice. Technical innovations are rejected outright because of attachment to old methods, and the QA procedure is barebones, under the same pressure to rush things out the door as the developers. Since the product is poor, the CEOs answer is just to throw wave after wave of salespeople at customers, putting them under such pressure that they quit in droves. Without stable products or new features, it’s an uphill struggle to make a sale. Targets get raised to unrealistic numbers, and when they don't get hit, sales staff get bullied and mocked in front of the office. It's just not OK to stand kids in their first jobs in front of the whole office and tell them they should feel ashamed they didn't top the table. The tech support team is desperately understaffed and spend their entire time firefighting. No time for training. Customers line up to complain because there the fixes aren't coming because critical issues don't seem to warrant dev time. Frankly it's a miracle you haven't lost more. Finally, some quick words on the CEOs management style. It’s deeply unpleasant, reminiscent of Trump, complete with the defensiveness, lashing out and self promotion. Briefings are just adverts for a company you already work for, complete with slogans. He tries to inspire, but instead of keen insight, vision, or encouragement it’s just endless self aggrandising. It’s buzzwords reeled off from the latest self help management book, an endless retelling of how he bootstrapped the company from nothing, and reciting the trite company values over and over as if saying that the company is Fun 100 times would make it true. He talks about living the values being the key to advancement in the company. There is no advancement in the company unless you are incredibly important and try to quit. He micromanages in the extreme, overriding ideas despite not knowing what any department really does or needs. It sucks, guys. Please note: this unprofessional approach doesn’t extend to the rest of the company. Wherever you look, it’s people pulling together to weather his storm. It’s pretty nice, really.

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