West Point Optical Group Reviews

VERY poorly run. Life is too short to work like this. They just hold on for dear life and hope nobody else quits today. They don’t make an effort to make it better. Year end meeting (Christmas Party) is so cheap. They literally invested NOTHING in it. Everything was provided by vendors. The location, the food, the gifts/door prizes. At this meeting, that should have been motivational, we were chastised for not using enough payroll hours when we have staff quitting left and right. I wouldn’t even hire a friend that I knew needed a job to work in this environment. They care nothing about the techs. So much work to do for so little pay by comparison. They praise the docs when they find another way to take advantage of the patients. Contests on contests on contests with pitiful prizes that are often never rewarded. They ran a months long contest that required all kinds of tracking and data entry that just died at the end with no mention of what happened. Severely understaffed. CEO says “We run a lean staffing business model and that’s not gonna change.”

Shady business practices. Especially in billing. Not enough people running an office when locations are busy. A technician will do every job. 1 person testing, charting, prepping, answering calls, doing billing, sending out reminders, doing referrals for the doctor, collecting copays, checking insurance, and anything else the doctor asks of you. Long waits for patients because the company Over books and double books with no help offered. You will be encouraged to work at home. In fact, You will find the only way to keep up with responsibilities in the office is to do it while you’re off. Sales matter more than patients. Period.