Whittard Reviews | Glassdoor.co.in

Whittard Reviews

Updated 17 July 2018
100 reviews

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2.7
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Mark Dunhill
37 Ratings

100 Employee Reviews

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Pros
  • "Free tea and coffee on shift, as well as staff allowance every 2 weeks" (in 19 reviews)

  • "free tea coffee & hot chocolate on shift" (in 14 reviews)

Cons
  • "Head Office speak over the heads of sales advisors a lot, as if we aren't worthy of being spoken to" (in 31 reviews)

  • "minimum wage even for central london location" (in 16 reviews)

More Pros and Cons

  1. "Not Great, there are a few plus points"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Whittard full-time

    Pros

    Free Tea and Coffee, blitz spirit in the shops

    Cons

    Horrible head office, out of touch with real life and realities of running a store. poor pay


  2. "in store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Staff were great to work with

    Cons

    very few incentives to staff. head office pretty useless

    Advice to Management

    Value in-store staff more

  3. "Awful, avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager
    Former Employee - Deputy Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Whittard full-time (Less than a year)

    Pros

    Free tea and coffee on shift, as well as staff allowance every 2 weeks.

    Cons

    The pay is low for a deputy managers position, especially considering most nights you're likely to be there after your scheduled time, and you're often expected to work on your own in the store. The store manager I had was okay, as was the cluster manager, but the area manager wasn't helpful at the best of times.

    Advice to Management

    Listen to the store management more, listen to your sales advisers.


  4. Helpful (1)

    "What better job is there than to sell tea!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time

    Pros

    I sell tea, coffee and hot chocolate for a daily job, what more could you want! I get to talk to people from around the world and I love my store and staff! I feel that we're one big family. Everyday is different. You get out of the roll as much as you put in. In my experience hard work and making your self as flexi as possible pays off! There is so many opportunities right now in the company I think that the right person could go as far as they want.

    Cons

    Maybe a little heavy on the paper work.

    Advice to Management

    Just be open and honest.


  5. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (Less than a year)

    Pros

    Great and friendly team
    Simple store to run

    Cons

    Lack of opportunity for progression


  6. Helpful (1)

    "Manager at Whittards 22 years untill made redundant. Great company to work for .Everyone was approachable .Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Shrewsbury, England (UK)
    Former Employee - Manager in Shrewsbury, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (More than 10 years)

    Pros

    Up to 50% discount great products .Good training. Staff allowance once a fortnight of free tea/ coffee hot chocolate .The managers in North all very supportive of each other . Great team . Even though I have now left Whittards HR still supportive in helping me find other work by offering to look at CV .

    Cons

    Paperwork can be challenging at busy times but it was in process of changing as I left so I know this has now probably improved .

    Advice to Management

    Take off the high % you need in e mail capture to get bonus .


  7. "good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Flexible hours for students
    free tea coffee & hot chocolate on shift
    staff 50% of teas, coffee and hot chocolate
    30% of teapots and cups ect..
    cool team members
    christmas period is nice and busy MORE SHIFT HOURS

    Cons

    We hade 3 different mamanger in less than 2 years.
    pushy about getting customers emails when a lot of customers are tourists and really dont want to
    not so great if you looking for part time work most stores shift budget goes to managers and supervisors if you get over 16 hours a week YOU ARE LUCKY!
    some head offive memebers are so nice others dont evevn bother to acknowledge sales advisors.

    Advice to Management

    Please appreciate your sales advisors are just as important as you in the store.

  8. "Time for tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time (More than a year)

    Pros

    Fantastic people excellent product. What's not to love. The work life balance is excellent and head office care about their staff. We get to taste tea/coffee/ hot chocolate. As with any retail job you can be busy but if you love a great quality product then it should not be a chore.

    Cons

    Only con I have is having to travel for events but there is always fun at the other end that makes up for it.


  9. "Awful company to work for!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager
    Former Employee - Deputy Manager
    Doesn't Recommend
    Neutral Outlook

    I worked at Whittard full-time (Less than a year)

    Pros

    Lovely staff and nice products

    Cons

    Senior management, No support, lack of communication, awful training, too much work stress

    Advice to Management

    Treat your staff with more respect, better training, listen more, stop having favorites and stop taking advantage.


  10. "Wage and expectations were a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Leeds, England (UK)
    Former Employee - Deputy Manager in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Whittard full-time (Less than a year)

    Pros

    The only pros of working there were the free coffee and tea, and the discount of course.

    Cons

    Looking back, the wage as a deputy manager was an absolute joke. Nobody could live with that kind of money and have that many responsibilities. Even my manager was not getting even close to what a retail manager normally gets. They expect you to work extra and have it unpaid, just because you have that position. But really, for the miserable pay it's really not worth it.

    HQ were also so inconsiderate of the efforts we made as the only stores that counted were the ones in London, any others that did well were never rewarded.

    Advice to Management

    Do not let HQ people step on your feet, ask for more pay if you think you're worth it and be aware of the fact that any other company would pay you more for what you do there.


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