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Whittard Reviews

Updated 15 May 2018
97 reviews

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2.7
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Mark Dunhill
35 Ratings

97 Employee Reviews

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Pros
  • They have an exciting strategy to re-establish itself that the destination for tea coffee and hot chocolate lovers from around the world (in 17 reviews)

  • free tea coffee & hot chocolate on shift (in 13 reviews)

Cons
  • Head Office speak over the heads of sales advisors a lot, as if we aren't worthy of being spoken to (in 31 reviews)

  • minimum wage even for central london location (in 16 reviews)

More Pros and Cons

  1. "in store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Staff were great to work with

    Cons

    very few incentives to staff. head office pretty useless

    Advice to Management

    Value in-store staff more


  2. Helpful (1)

    "What better job is there than to sell tea!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time

    Pros

    I sell tea, coffee and hot chocolate for a daily job, what more could you want! I get to talk to people from around the world and I love my store and staff! I feel that we're one big family. Everyday is different. You get out of the roll as much as you put in. In my experience hard work and making your self as flexi as possible pays off! There is so many opportunities right now in the company I think that the right person could go as far as they want.

    Cons

    Maybe a little heavy on the paper work.

    Advice to Management

    Just be open and honest.

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (Less than a year)

    Pros

    Great and friendly team
    Simple store to run

    Cons

    Lack of opportunity for progression


  4. Helpful (1)

    "Manager at Whittards 22 years untill made redundant. Great company to work for .Everyone was approachable .Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Shrewsbury, England (UK)
    Former Employee - Manager in Shrewsbury, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (More than 10 years)

    Pros

    Up to 50% discount great products .Good training. Staff allowance once a fortnight of free tea/ coffee hot chocolate .The managers in North all very supportive of each other . Great team . Even though I have now left Whittards HR still supportive in helping me find other work by offering to look at CV .

    Cons

    Paperwork can be challenging at busy times but it was in process of changing as I left so I know this has now probably improved .

    Advice to Management

    Take off the high % you need in e mail capture to get bonus .


  5. "good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Flexible hours for students
    free tea coffee & hot chocolate on shift
    staff 50% of teas, coffee and hot chocolate
    30% of teapots and cups ect..
    cool team members
    christmas period is nice and busy MORE SHIFT HOURS

    Cons

    We hade 3 different mamanger in less than 2 years.
    pushy about getting customers emails when a lot of customers are tourists and really dont want to
    not so great if you looking for part time work most stores shift budget goes to managers and supervisors if you get over 16 hours a week YOU ARE LUCKY!
    some head offive memebers are so nice others dont evevn bother to acknowledge sales advisors.

    Advice to Management

    Please appreciate your sales advisors are just as important as you in the store.


  6. "Time for tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time (More than a year)

    Pros

    Fantastic people excellent product. What's not to love. The work life balance is excellent and head office care about their staff. We get to taste tea/coffee/ hot chocolate. As with any retail job you can be busy but if you love a great quality product then it should not be a chore.

    Cons

    Only con I have is having to travel for events but there is always fun at the other end that makes up for it.


  7. "Awful company to work for!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager
    Former Employee - Deputy Manager
    Doesn't Recommend
    Neutral Outlook

    I worked at Whittard full-time (Less than a year)

    Pros

    Lovely staff and nice products

    Cons

    Senior management, No support, lack of communication, awful training, too much work stress

    Advice to Management

    Treat your staff with more respect, better training, listen more, stop having favorites and stop taking advantage.

  8. "Wage and expectations were a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager in Leeds, England (UK)
    Former Employee - Deputy Manager in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Whittard full-time (Less than a year)

    Pros

    The only pros of working there were the free coffee and tea, and the discount of course.

    Cons

    Looking back, the wage as a deputy manager was an absolute joke. Nobody could live with that kind of money and have that many responsibilities. Even my manager was not getting even close to what a retail manager normally gets. They expect you to work extra and have it unpaid, just because you have that position. But really, for the miserable pay it's really not worth it.

    HQ were also so inconsiderate of the efforts we made as the only stores that counted were the ones in London, any others that did well were never rewarded.

    Advice to Management

    Do not let HQ people step on your feet, ask for more pay if you think you're worth it and be aware of the fact that any other company would pay you more for what you do there.


  9. "Mostly great, but it depends on your manager."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Leeds, England (UK)
    Current Employee - Part-time Sales Advisor in Leeds, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Whittard part-time

    Pros

    Staff allowance is great - every fortnight you get to take home a free full-size product within varying specifications.

    It's a nice place to work, and you get to drink the product during the day (so long as not on the shop floor, though this depends on how strict the branch manager is).

    Friendly colleagues, and most customers are pretty nice, too.

    Small shop, so it's fairly easy to manage all stock and catch shop-lifters if they do turn up.

    Cons

    Way too much paperwork. We ask customers to take an e-receipt to save paper when we waste so much through paperwork which could easily be done on computers. Every day we're filling out multiple sections in up to three different folders, plus some things on the computer.

    Head Office speak over the heads of sales advisors a lot, as if we aren't worthy of being spoken to.

    Staff Christmas party is forced to be during January, and the budget per person is measly £12.50.

    Tiny stock room, it's very hard to organise and we often have too much stock to comfortably fill it.

    No door and terrible heating, so it's freezing during colder days!


  10. Helpful (1)

    "worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deputy Manager in London, England (UK)
    Current Employee - Deputy Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Whittard full-time (Less than a year)

    Pros

    allowance twice a month ( but limited within 3 options of their choice)

    Cons

    horrible head office, do not care about their staff, let managers get away with anything even bullying as long as they make money

    Advice to Management

    learn people management skills.


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