Whittard Reviews | Glassdoor.co.in

Whittard Reviews

Updated 2 October 2018
100 reviews

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2.4
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Mark Dunhill
39 Ratings

100 Employee Reviews

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Pros
  • "Free tea and coffee on shift, as well as staff allowance every 2 weeks" (in 20 reviews)

  • "free tea coffee & hot chocolate on shift" (in 14 reviews)

Cons
  • "Head Office speak over the heads of sales advisors a lot, as if we aren't worthy of being spoken to" (in 32 reviews)

  • "minimum wage even for central london location" (in 16 reviews)

More Pros and Cons

  1. "What a disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Whittard full-time

    Pros

    The brand itself is lovely and it was great selling such wonderful tea and coffee. My store team were great and I loved working with them

    Cons

    I had high hopes working here but the majority of head office staff look down on you, do not listen and do not want to engage in discussion. The MD is nice in person but it feels like an act as actual concerns are never taken seriously and the issue of low pay and poor benefits is never addressed. There were also other members of Head Office who were supposed to be leaders but were simply incompetent.

    Advice to Management

    Listen to what everyone i saying. The writing is on the wall! And start building the brand more as a lot of the general public do not know Whittard!


  2. Helpful (1)

    "Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Whittard full-time

    Pros

    Great team members. Very friendly working environment.

    Cons

    Whittard pay below the going rate for virtually all head office and retail roles. HR respond by referring staff to their line managers for issues such as low pay and non-existent sick pay. However, these issues need to be handled centrally at an executive level. The executive team need to stop fobbing people off and actually begin to engage with these issues as they are at the root of the company's problems with staff retention.

    Advice to Management

    Be more transparent about pay and the ways in which people can make progress in their careers with the company.

  3. "Not Great, there are a few plus points"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Whittard full-time

    Pros

    Free Tea and Coffee, blitz spirit in the shops

    Cons

    Horrible head office, out of touch with real life and realities of running a store. poor pay


  4. "in store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Former Employee - Customer Assistant in Cheltenham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Staff were great to work with

    Cons

    very few incentives to staff. head office pretty useless

    Advice to Management

    Value in-store staff more


  5. "Awful, avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deputy Manager
    Former Employee - Deputy Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Whittard full-time (Less than a year)

    Pros

    Free tea and coffee on shift, as well as staff allowance every 2 weeks.

    Cons

    The pay is low for a deputy managers position, especially considering most nights you're likely to be there after your scheduled time, and you're often expected to work on your own in the store. The store manager I had was okay, as was the cluster manager, but the area manager wasn't helpful at the best of times.

    Advice to Management

    Listen to the store management more, listen to your sales advisers.


  6. Helpful (1)

    "What better job is there than to sell tea!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time

    Pros

    I sell tea, coffee and hot chocolate for a daily job, what more could you want! I get to talk to people from around the world and I love my store and staff! I feel that we're one big family. Everyday is different. You get out of the roll as much as you put in. In my experience hard work and making your self as flexi as possible pays off! There is so many opportunities right now in the company I think that the right person could go as far as they want.

    Cons

    Maybe a little heavy on the paper work.

    Advice to Management

    Just be open and honest.


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (Less than a year)

    Pros

    Great and friendly team
    Simple store to run

    Cons

    Lack of opportunity for progression

  8. Helpful (1)

    "Manager at Whittards 22 years untill made redundant. Great company to work for .Everyone was approachable .Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Shrewsbury, England (UK)
    Former Employee - Manager in Shrewsbury, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whittard full-time (More than 10 years)

    Pros

    Up to 50% discount great products .Good training. Staff allowance once a fortnight of free tea/ coffee hot chocolate .The managers in North all very supportive of each other . Great team . Even though I have now left Whittards HR still supportive in helping me find other work by offering to look at CV .

    Cons

    Paperwork can be challenging at busy times but it was in process of changing as I left so I know this has now probably improved .

    Advice to Management

    Take off the high % you need in e mail capture to get bonus .


  9. "good for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Whittard part-time (More than a year)

    Pros

    Flexible hours for students
    free tea coffee & hot chocolate on shift
    staff 50% of teas, coffee and hot chocolate
    30% of teapots and cups ect..
    cool team members
    christmas period is nice and busy MORE SHIFT HOURS

    Cons

    We hade 3 different mamanger in less than 2 years.
    pushy about getting customers emails when a lot of customers are tourists and really dont want to
    not so great if you looking for part time work most stores shift budget goes to managers and supervisors if you get over 16 hours a week YOU ARE LUCKY!
    some head offive memebers are so nice others dont evevn bother to acknowledge sales advisors.

    Advice to Management

    Please appreciate your sales advisors are just as important as you in the store.


  10. "Time for tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Current Employee - Store Manager in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whittard full-time (More than a year)

    Pros

    Fantastic people excellent product. What's not to love. The work life balance is excellent and head office care about their staff. We get to taste tea/coffee/ hot chocolate. As with any retail job you can be busy but if you love a great quality product then it should not be a chore.

    Cons

    Only con I have is having to travel for events but there is always fun at the other end that makes up for it.


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