XLN Reviews | Glassdoor.co.in

XLN Reviews

Updated 27 Mar 2020

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3.1
60%
Recommend to a Friend
90%
Approve of CEO
XLN CEO Neil Conaghan
Neil Conaghan
12 Ratings
Pros
  • "People, location, free breakfast on Friday(in 24 reviews)

  • "As a department manager now myself, I know for a fact that through hard work and a good attitude you can get places in this company(in 14 reviews)

Cons
  • "If you want to keep your job then jump through hoops and avoid eye contact with senior members of staff(in 7 reviews)

  • "Not focused on customer service(in 6 reviews)

More Pros and Cons
  1. "Good development oppurtunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telesales in Sheffield, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at XLN full-time for less than a year

    Pros

    Free fruit mondays, free drinks at end of month

    Cons

    Can be stressful if you're below target

    XLN2020-03-15
  2. "Don’t Take This Place Seriously Please"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CPS Team Member 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN full-time for more than a year

    Pros

    Free breakfast on a Friday. Flattery and appearance gets you further. Agents were nice.

    Cons

    Operations management is quite poor. Over promises and under delivers.

    Continue reading
    XLN2020-03-27
  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Correspondent in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XLN full-time for more than a year

    Pros

    Great friendships made, managers are always willing to help and progression is always available

    Cons

    Can be stressful, sales-y environment, not for everyone

    XLN2020-02-17
  4. "Apply only if desperate even then think twice before you do."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Representative in London, England
    Doesn't Recommend

    I worked at XLN full-time for less than a year

    Pros

    Free breakfast , good location, nice view of the river

    Cons

    Outdated Technology,bullying culture,commission structure is like peanuts.

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    XLN2020-03-22
  5. "It's tough but it is doable and it is not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Sales Advisor in City of Westminster, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XLN full-time for less than a year

    Pros

    Results driven! Tough bosses and quite competitive. Learning a lot still.

    Cons

    The weather out there is too cold and it has been raining heavily for the past couple of months.

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    XLN2020-01-29
  6. Helpful (2)

    "Disgusting Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at XLN full-time for more than 5 years

    Pros

    Location, free breakfast, free fruit

    Cons

    If you are looking for a job, don’t bother with Xln. It is the most awful place I have ever come across. The Senior management team/directors are horrible people. They don’t care how they treat people. You will be sworn at, sexually harassed and treated like dirt. The founder is the worst of them all. He offers women to have sex with him, takes drugs openly infront of his employees and threatens to fire people if you don’t look good, are too fat or the wrong colour.

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    XLN2020-01-17

    XLN Response

    January 31, 2020HR

    Hi there, We take feedback like this extremely seriously, so I think it would be beneficial to discuss all of this in detail, completely confidentially. Please email me at S.Zahid@telecom-service.co.uk and I’ll get back to you to arrange a call. Best wishes Shamilla

    Continue reading
  7. Helpful (1)

    "I would not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Executive in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at XLN full-time for less than a year

    Pros

    I don't even see good reasons to work for XLN, but if you are ready to sacrifice your entire life and free time for some company, you might like it.

    Cons

    Where do I start from? Interview - 2 hours presentation, well done, they sell dreams. Even I was impressed and signed up the contract. Training - OMG. For 2 days I've been listening again and again how to handle rejections (we can guess how it's gonna be working for them), but when we finally came to product knowledge, Oh Gosh, I could not believe it. She had 1-1.5h, literally running through the topics. I asked to slow down a bit and later on have been asked from the Manager to not do it again and the whole group can not wait for me, when it wasn't only me struggling. Straight after we have been asked to do presentation of product knowledge??????? What knowledge?????? Working hours - I read here that the hours might not be as advertised, asked at the interview, the manager's answer was 9:00-18:00, not convincing. Guess what happend later - meetings every first Sat of the month for 4 hours, drinks after that(sounded like mandatory), finishing time 18:00, but as we were advised - we would love to work later ourselves to cover targets!!!Someone here mentioned 19:30 and now I do believe it. One of the guys asked for the working hours and the answer was "why would you think for hours, when you can get promoted after 6 months"!!! Leaving - when I decided to leave to job, I've been asked to leave my notes on the desk and almost asked to Leave the Coffee Mug, that they gave me, Full of coffee!

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    XLN2020-01-17

    XLN Response

    January 31, 2020HR

    Hi there, Thanks for your review. Working in the field can be extremely rewarding - we've had countless success stories. But we make no secret of the fact that it's challenging too - it isn't for everyone. Thanks for your efforts nonetheless and we wish you the very best for your ongoing career. Shamilla

    Continue reading
  8. Helpful (1)

    "Hard Sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Sales in London, England
    Doesn't Recommend
    Neutral Outlook

    I worked at XLN full-time for less than a year

    Pros

    If unemployed or prepared 60-hours per week to hit target

    Cons

    Unsustainable commission Has tech evolved?

    XLN2019-12-03

    XLN Response

    January 31, 2020HR

    Hi there, Thanks for your review. We think our commission model and our tech is in good shape - but we're always open to ideas and feedback. So if you're interested, I'd love to have a discussion with you, completely confidentially. Please email me at S.Zahid@telecom-service.co.uk, and I'll get back to you to arrange a call. Otherwise, good luck with your ongoing career. Thanks Shamilla

    Continue reading
  9. "Really wouldn't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Busineess Development Executive 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at XLN full-time for less than a year

    Pros

    Good pay People are nice just a shame you will very rarely see them

    Cons

    Far too many to write them all down Hours in the field No support Relentless phone calls telling you how well others are doing but no advice or tips from

    XLN2019-12-04

    XLN Response

    January 31, 2020HR

    Hi there, Thanks for your review. Good to hear your experience wasn't all bad, but we can't deny that field sales can be challenging. The rewards are there for the right people but it isn't for everyone. Nonetheless, we appreciate your effort and wish you the very best of luck in the future. Shamilla

    Continue reading
  10. "The WORST company I've worked for - I'd love to speak to HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at XLN full-time

    Pros

    Basically nothing (free breakfast on a friday and fruit on Tuesday which is heavily outweighed by the negatives)

    Cons

    Your lunch and break times are completely dependant on your manager, I have seen people not go on lunch or wait very late in the day to get it. Have had an employee literally tell me, if you're mates with the TL's or managers you can basically go on lunch or break whenever you want. The fact you're told you can't post anything negative on social media or glassdoor, which is a big red flag, basically like you're in the Soviet Union. Ah yes, you wrote something bad about us, off to the gulag with you. Claims to be the broadband company of the people, and say "We have cheaper internet and cards machines than our competitors" yet hit their clients with horrendous cancellations charges that aren't affordable for a small business. Account management is basically sales, where they have to hit daily/weekly targets. And will basically get called out in the call centre if they don't hit them. Despite the fact most of the calls are about bills and account related issues. They are pushed to send out Trustpilot without even asking the customer first. Trustpilots are heavily inflated as they only ask people who have a good experience. Hence an overwhelming amount of good reviews. Broadband team have to sell fibre despite that department should exist to fix technical issues. Yes, we know you internet sucks but hey wanna pay more for fibre despite the fact we have every intention of racking your bill as high as possible. Door-to-door sales would be good if this was the 80's and were in an episode of White Gold. I can imagine door-to-door sales is basically harassing people 'til they cave and sign up with some promo that goes away after six months then pay an extra £10 per month, yes we really value the small business. Then have the customer complain when there bill changes. Team Leaders and Managers on the floor basically do nothing except walk around the desks and say "SELL SELL SELL!" and have seen them spend most of the day out of their desk doing nothing. KPI's such as call time, wait time, calls per day aren't really bothered with. The interview is basically a sure fire offer, as being a call centre with less culture of a 4-month-old yoghurt you forgot to put in the bin they always look for new staff. I have heard of people quitting prior to finishing their 6 month probation. And those dreaded words "Work hard play hard", for the uninitiated these words mean you will be worked to the bone and then have the business pay for you to get drunk at the end of the month, because you'll need it. If you see those words ever just dont even bother following up a job offer. The offices are nice, with ps4's, vending machines, tvs and even driving simulators but thats more polishing the business so you can't smell the stench prior to slipping into it. Basically if you love having to be besties with your TL to go on lunch at some point in the day, being worked to the point where you debate your life choices, love having to sell crep to customers who just want an issue resolved, love the idea of horrendous targets and very little to attempt to balance out the cons then XLN is for you. Your best bet is using it as a stop gap for one month ie the training then use that time to find something better and believe me a job as a porter in a pub would be better, as at least then you're providing some sort of service that people actually want. The attitude towards selling pointless add-ons that customers have explicitly not wanted, makes most customers frankly annoyed but XLN sure prefers screwing a business out of its hard-earned money to then pay for drinks for XLN staff they work to the breaking point. You can expect to be strapped to your desk til your gracious overlords will come back from presuming doing nothing but playing about, then gift your 15 min break you've been yearning for, for the last 5 hours. Whlist your lovely managers and higher ups will continue to sail the ship on XLN's next big adventure which simply is charging businesses as much as they can before the customer then gets fed up and wants to leave only to be hit with a several hundred quid cancellation charge, only to bear the brunt of the customers understandable anger. HR people please let me speak to one you, I'd be happy to :)

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    XLN2019-12-18

    XLN Response

    December 20, 2019HR

    Thanks for your review. We're really sorry to hear about your negative experiences. We take feedback like this extremely seriously, and I'm really pleased that you'd like to discuss everything with us. Please email me, completely confidentially, at S.Zahid@telecom-service.co.uk and I’ll get back to you st to arrange a call. Thanks, Shamilla

    Continue reading
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