XLN Reviews

Updated 11 May 2021

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2.8
42%
Recommend to a Friend
63%
Approve of CEO
XLN CEO Neil Conaghan
Neil Conaghan
33 Ratings
Pros
  • "Monthly drinks and free breakfast once a week(in 26 reviews)

  • "As a department manager now myself, I know for a fact that through hard work and a good attitude you can get places in this company(in 14 reviews)

  • Cons
  • "If you want to keep your job then jump through hoops and avoid eye contact with senior members of staff(in 8 reviews)

  • "Team Leaders and Managers on the floor basically do nothing except walk around the desks and say "SELL SELL SELL(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years
      Featured Review

      Good Company

      13 Oct 2020 - Head of Department in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work for if you have a good attitude.

      Cons

      Nothing particular comes to mind.

      1 person found this review helpful
    2. 4.0
      Former Employee, more than 1 year

      Good

      29 Mar 2021 - Broadband Specialist in Calcutta
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work culture & great team work

      Cons

      Work pressure in on the higher side

      Be the first to find this review helpful
    3. 1.0
      Former Employee, more than 1 year

      Would not recommend

      15 Apr 2021 - Account Manager in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff are really friendly and helpful

      Cons

      Started as a customer service job with bonus if you wanted to pitch on calls and got sales. This changed massively and it was all about sales. Expected to pitch on every single call and if not you were marked down on quality and this could affect commission. Commission used to be reasonable and helped offset the really low base wage (minimum wage for your age for 40 hours a week). This was changed and high targets were set up instead. There was no training to help staff if they did not have sales experience. If you did not achieve these sales you were threatened with a progress plan and record of conversations leaving staff worried for their job security Commission is not done in an accurate way and sales were frequently missed off if you did not keep track yourself. The work atmosphere used to be positive and happy but this has changed drastically. You are made to feel bad if you leave on time and Expected to come to meetings before work with no pay or time back. If you got stuck on a call and went passed finishing time you were very lucky to get it as time back. There is nothing in place to protect staff from abusive customers. I have seen staff crying at there desks due to the verbal threats from customers and even some who have experienced sexual harassment on calls and you still cannot give a warning or even end the call. There is no support from management even when you ask for it, they are expected to take calls whenever possible. This leaves a lot of staff stuck on difficult calls and no one senior to ask.

      1 person found this review helpful

      XLN Response

      HR

      Hi there, Thank you so much for taking the time to leave us detailed feedback - it's so important in helping us to create the best working environment we can. I'm really sorry to hear that your experience with us worsened over time. As a fast-paced, sales-driven organisation, working at XLN can be challenging. However, we pride ourselves on providing exceptional training and management support - so it's always a concern when any employee feels under-equipped to deal with the challenges of the job. I must also note that your point about not having anything in place to support staff dealing with abusive customers isn't true. We do have systems in place, shaped over many years, that we try to constantly monitor and improve. These are built precisely to protect staff - and it's regrettable that you didn't benefit from these. In light of that, it would be really helpful if you were willing to have a confidential discussion with me, just to get a clearer understanding of your experiences. You can email me at shamilla.zahid@xlntelecom.co.uk if that sounds OK, and I'll arrange a call. Otherwise, I wish you all the very best for the future. Shamilla

    4. 1.0
      Former Employee, less than 1 year

      Do not apply

      24 Mar 2021 - Broadband Support Advisor in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leaving was the only pro

      Cons

      Hours, Management, Work-Life Balance, Training ... basically everything

      Continue reading
      4 people found this review helpful
    5. 2.0
      Former Employee, more than 5 years

      Could be a great company to work for if Senior Leadership was better

      22 Mar 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities for growth People you work with are nice people Nice office space

      Cons

      Not getting paid when promoted - you have to prove yourself first (despite having worked a lot to get to that position) Made to feel like you owe the company everything for being promoted and when you stick up for yourself, you are told that you should be grateful the company believed in you Senior Leadership (specifically C suite and Directors) lead through fear and that is the only way they get people to perform. Meetings with senior leadership are belittling - if you are not the target of ridicule that day, then your colleague sat next to you is.

      Continue reading
      1 person found this review helpful
    6. 5.0
      Current Employee, more than 3 years

      Great place to work and progress

      25 Mar 2021 - Provisioning Manager in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been at xln for over 3 and half years, as provisioning performance advisor the Sheffield office. Since joining XLN I have had opportunities to progress within the company and develop my skills, more recently I have moved in to a team leader role. If you have the hunger to develop and progress the opportunities are there. The management who have helped me progress have been fantastic and helped me along the way. If you show you want to learn and progress and have the motivation to work hard. XLN is the place to be. Over the recent Covid pandemic XLN have made sure staff are safe to come in the office and made sure the supports is there for anyone wanting to work from home whilst at the same time helping thousands of businesses

      Cons

      Nothing that comes to mind

      Be the first to find this review helpful
    7. 5.0
      Former Employee

      Job

      11 May 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really nice place to work

      Cons

      V Nothing comes to mind

      Be the first to find this review helpful
    8. 5.0
      Former Employee, more than 3 years

      Great Compacy to work for

      6 May 2021 - Project Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great management support Growth within the company Diverse & dynamic workforce Loved the working environment

      Cons

      No cons, enjoyed working there

      Be the first to find this review helpful
    9. 4.0
      Current Employee, less than 1 year

      Progression

      7 May 2021 - Sales Agent in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Uncapped commission scheme based on how much you sell

      Cons

      Cold calling can get really annoying

      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 3 years

      Great Company for Work For

      12 Jan 2021 - Software Engineer in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The job itself is great if you wish to progress, and excel in your career. No question is considered stupid and there's a real sense of care from the management, and seniors within the department. The junior members of the team are looked after, and are led to flourish. There's a key focus on promoting within which is a good driving factor, and is a great place for someone fresh out of University to learn new skills, and help grow as an individual. The technology stack used is quite wide spread, so there's something for everyone, and is great for people that like to get their hands dirty with different technologies. Each member of the department has the ability to put forward technology decisions, so anyone can suggest improvements or new features and these are always taken into consideration, so it’s a good place for individuals who like to implement new technologies. Prior to National Lock-down , the business had a good focus on social events, like department outings, and end-of month gatherings which is a great time to meet others from around the business that you usually wouldn't meet.

      Cons

      Can sometimes be stressful, but this would be no different with other jobs of a similar nature.

      Be the first to find this review helpful
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