Does XPS Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, XPS Solutions employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at XPS Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at XPS Solutions?

70% of XPS Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated XPS Solutions 3.3 out of 5 for work life balance, 3.8 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at XPS Solutions?

Customer Service Representative (13) , Call Center Agent (2)

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XPS Solutions

XPS Solutions Reviews

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3.6

70% would recommend to a friend

(25 total reviews)

John Traver

92% approve of CEO

61% positive business outlook

Ratings by category

4.2

Diversity and inclusion

3.8

Culture and values

3.7

Senior management

3.3

Work/Life balance

3.3

Career opportunities

3.2

Compensation and benefits

XPS Solutions has an employee rating of 3.6 out of 5 stars, based on 25 company reviews on Glassdoor which indicates that most employees have a good working experience there. The XPS Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

25 reviews

2.0

5 Nov 2012

XPS Solutions

Customer service representative

Recommend

CEO approval

Business outlook

Pros

The scheduling was flexible. There were a broad range of hours for people to work from 6:00 AM to 11:00 PM six days a week and 10:00 to 5:00 on Sundays.

Cons

There was high turnover. Promotions were based on favoritism instead of qualifications, experience, or seniority. There was a lack of organization.

5.0

6 Sept 2017

Xps is not its reviews

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Consistent scheduling. Clear and reasonable expectations. Management is willing to work with you and train in any weak points. I think the company has come a long way since the previous reviews. Pay and bonus structure has improved, the company is growing, and there is a genuine interest in the quality of the work and the overall experience for the agents.

Cons

High turnover rate is the biggest contributor to the call volume which can be overwhelming at times. Mandatory overtime can be difficult to manage for those with families and other responsibilities.

3.0

26 Sept 2014

Great Company for entry level call center customer service representatives looking to get experience in the field.

Customer service representative-storage facilities

Recommend

CEO approval

Business outlook

Pros

Great place to start new call center career. Supervisors and Managers go above and beyond to ensure that each team member is trained properly. Operations Manager, Ms. Raven, is the best!

Cons

No raises, Frequent turn out of supervisors, Pay per hour, infrequent incentives.

Viewing 1 - 3 of 25 Reviews

Jobs at XPS Solutions

Client Experience Manager

Richardson, TX

View job