Yell Account Manager Reviews

Updated 4 Jun 2020

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3.8
78%
Recommend to a Friend
Yell UK CEO  Claire Miles
Claire Miles
0 Rating
  1. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Manchester, England
    Recommends
    Negative Outlook

    I have been working at Yell full-time for more than 3 years

    Pros

    Pay team spirit and brand

    Cons

    Long hours, targets and future uncertainties

  2. "Hard work but good salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at Yell full-time for more than 8 years

    Pros

    Nice perks ie company car and good training

    Cons

    Management just pushed too much, high targets

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  3. Helpful (1)

    "Yell Renewals"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Account Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 10 years

    Pros

    Great initial and ongoing training

    Cons

    Greta team in the Glasgow office before they closed it

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    Yell Response

    April 29, 2020

    Thank you for taking the time to leave us a review. We are proud of our people, so it is fantastic to hear that you had a great team!

  4. Helpful (1)

    "Good opportunity if only it was fair"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Account Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than a year

    Pros

    Good money to be earnt, focus on staff is good

    Cons

    Very unfair, certain people get all the advantages Moral low ‘It’s not what you know, it’s who you know’

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    Yell Response

    September 30, 2019Telesales Director

    We appreciate your feedback. The Premise Digital Account Manager role has had a significant number of changes to support our customer contact strategy, one of which, is that each customer now has a Relationship Manager. This now means the role of Premise is to take the opportunity to engage more with potential new to Yell customers, rather than servicing existing. We have listened to the feedback from a recent engagement exercise and some of this will be featuring in our Quarter 3 plans to support our People.

  5. "Fun place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Account Manager in Birmingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time for more than 8 years

    Pros

    Do a good job and you'll have alot of fun. Early finish at 2pm on fridays.

    Cons

    Waiting for lifts in the morning

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    Yell Response

    June 28, 2019Telesales Director

    Thank you for your review. I glad you enjoy the early Fridays finishes this was introduced a few years ago after listening to feedback from our people.

  6. Helpful (2)

    "***NO LONGER A CAREER***"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Account Manager in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than a year

    Pros

    Basic is high but targets are unachievable for the majority, nice car.

    Cons

    Managers offer no flexibility and very little support Constant staff turnover Unachievable targets Same old people hitting targets due to relationships and fed diaries from Belfast, nobody new stands a chance Poor fuel policy with expectations of long journeys Expectation to sell to current clients even if they do not need anything extra KPI's are unachievable for most, leads given to you are poor Check your final wage slip they like taking money off you for no reason It was disappointing to the company change so much, they are too focused on trying to grow current customers rather that new business.

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    Yell Response

    July 15, 2019Telesales Director

    Thank you for your review. We have under gone a lot of changes in the Premise role recently to focus more on growth and prospecting rather than account management, as this is now looked after by the Customer Relationship Manager assigned to the account. We recognise that this will be a big change for some of our face to face colleagues and to support we have recently trained all our people on the Challenger sales model, which we are already hearing great news stories from our customers experience, as well as our own people when using it. When you add this to the market leading products, great partnerships with Apple, Google, Facebook and Bing, we have a great formula to support our customers whether they are looking to grow or just simply maintain their business and our sales people to offer a solution that is right for them.

  7. Helpful (1)

    "DAM role - Decent rewards but long hours and massive issues with offshore depts."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Digital Account Manager in Birmingham, England
    Neutral Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than 5 years

    Pros

    Decent basic, bonus and BMW car (or allowance), as well as pension scheme.

    Cons

    The field sales roles are utterly stressful 1) 10 hour+ days with heavy traffic to see the mandatory 4-5 appointments per day, and to find time and enthusiasm and planning ready to sell more digital portfolio, when in reality many of the customers actually wanted to cancel their DDs for advertising they perceived wasn't working. 2) Micro diary management - I actually had my line manager asking one day why my last appointment was 3.30pm - bearing in mind it was usually 1hr+ appointment and travel time of a minimum of 1 hour to get home! 3) The absurd inability for either Scarborough or Manila call centres to be able to build properly and amend the hugely over-priced (£3.5k for a Duda website!!!) for our customers. I actually had a Scarborough staff member in tears on the phone to me when asking for content updates for a client's new build website. Yell's challenging performance targets means staff are on occasion treated as statistics and all humanity seems to be forgotten. 4) The enormous 40% margins for managing sub-£2k PPC Google Ads campaigns. Yell's culture is to hide the margins from clients and simply present a 'sign here' box on the laptop with total spend rather than transparency - this didn't sit well with me and many cancellations ensued when they realised that £400 of their £1k per month PPC budget was actually going to Yell for management fees. 5) The poor Manila-served PPC management meaning that the Spotzer software used had so many errors and glitches and broad match keywords wasting client's budgets. PPC cancellations alone were running at around 50% ... In summary the DAM role as it stands is more of a fire-fighting, 'keep the customers paying their DD' service role rather than a sales role. We even had to 'self gen' photos while driving (ILLEGAL!) for Belfast to try to convert into sales leads, with regular bollockings if we hadn't sent lots of data in... Management focus was all about what business have you increased / sold today and very very little support with avoiding cancellations. Lots of wine and certificates and bonuses for sales made to new clients which was the easy part, but no consideration for the overwhelming majority of the DAM role's challenge which was to solve tech issues with the existing client base we managed. As the face of Yell, customer-facing staff NEED the time, tools and ability to be able to take ownership and solve the many issues clients have which is essential to retain them. Instead it's all about the revenue and no time or even tolerance is given for solving issues and they are simply fobbed off to a call centre. Yellouts were often the only way of getting ongoing problems fixed once and forall, and I on many occasions felt embarased to be representing the Yell brand with paying clients who simply were not getting the service they deserved.

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    Yell Response

    May 5, 2019Telesales Director

    Thank you for your review and the time you worked with us. I want to reassure you we have done a lot recently around management and the culture they create and we will continue to work with our Managers to ensure they are looking after their people. Starting from April everyone will be scoring their Managers on their leadership so we will have transparency and can then ensure that we have the right training to support. To support the DAM's and our Customers to ensure they do get the right level of service we have firstly increased our headcount in our Inlife department so we now have significantly more CRM's (Customer Relationship Managers) to allow more opportunity to pro-actively contact our Customers. Secondly we have now created a new role in what was our Collections and I & R department and all the People are currently going through a training programme to support them in their new role as Customer Retentions. I hope this reassures you that we are listening as some of the changes have come from our People feedback.

  8. "Please avoid with all cost."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Bishops Stortford, England
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than 3 years

    Pros

    The targets are unbelievable, The management are crazy.

    Cons

    I thought I was training for a lawyer job, to much pressure.

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  9. "Great Interview Process & Early Training Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Account Manager in Wakefield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for less than a year

    Pros

    Professional, technology, L&D is fantastic, real commitment to their people.

    Cons

    None experienced so far, will update if required.

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  10. "Great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 5 years

    Pros

    Money perks team spirit

    Cons

    Pressure products don’t always work

    Yell Response

    August 15, 2018Head of Talent

    Thank you for taking the time to leave us a review. It is great to hear that you are enjoying your role, and the feedback you have provided is very much appreciated. We wish you a long and happy career with Yell.

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