Yell Sales Consultant Reviews

Updated 6 Jan 2020

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3.4
60%
Recommend to a Friend
Yell UK CEO  Claire Miles
Claire Miles
0 Rating
  1. "Potential"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Scarborough, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Yell full-time for more than a year

    Pros

    Lots of opportunists throughout the business and a relaxed working environment

    Cons

    Pay is not as competitive for this field as it could be

    Yell Response

    January 8, 2020Telesales Director

    Thank you for your review. It is really pleasing to hear that you are seeing the opportunities we provide as a company.

  2. "Dishonest, underhand, clicky, non caring"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tele Sales Consultant in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    Absolutely none what so ever

    Cons

    Terrible staff management, stressful environment, mis management and non management of issues, non compliance to staff & customers requests, not paying bonuses properly when earned, lies being told and people manipulated, people being promoted on who they know rather than merit, constant changing of staff, teams, managers, data sets, working processes, I know of people who have had 6 different managers in 13 months, no proper training given apart from initial induction and the odd email or short 30 min session, no follow up to training, no real digital marketing expertise despite claims to the contrary, consistently falling short of the standards that new staff are led to believe the company abides by. Quite frankly the worst company I've ever had the mis fortune to work for. They are currently advertising for 20 plus new staff as I write this review. That same amount have probably left during the summer months alone. This cannot be sustained.

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    Yell Response

    September 30, 2019Telesales Director

    Thank you for your detailed review. Firstly I want to reassure you that anything around compliance is taken seriously and people do not always know what goes on behind the scenes, as this is often sensitive information that cannot be shared. We have a great team set up to look after this area and engage at all levels to ensure we are doing the right things by our people and customers. We are aware from recent focus groups that we need to give more transparency and earlier communication around bonuses. Often the reasons for the delay are to ensure that people are being paid fairly against the data set/campaigns they are working. The Learning & Development team would welcome any specific feedback on the gaps you feel are there on the digital marketing knowledge, this would allow us to review the level at which we train in your area. Telesales has just gone through a rapid period of expansion and we are pleased to say that we have grown the headcount from 190 to 263 in a number of months to support the growth of the business. During this time fortunately our attrition rates have remained stable, which is not normally the case in a period of high volume of recruitment. We do regularly engage with our new starters to gather their feedback and look at ways to improve, so again if you have any specific insight please share with us. We give opportunities to give our people platforms to share how they are feeling, Glassdoor, focus groups, surveys etc. This is critical as you are the driving force behind our business. I am hoping that you can share your insight, thoughts and suggestions with your management at site, if not then please email HR.Services@Yell.com and we can respond personally.

  3. "Great Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than 5 years

    Pros

    Yell has offered me the chance to maximise my earnings with uncapped bonus and great working hours.

    Cons

    All Positive Feedback :)

  4. "Tele Sales Advisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time for more than a year

    Pros

    Sales Pay and Working Hours, also weekends off.

    Cons

    Location and no parking included

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  5. "Superb Place To Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell

    Pros

    excellent salary & bonus at every level, great incentives as well as opportunities for professional development.

    Cons

    no cons to be honest

  6. "Field Account Manager -A 16 months to forget"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Consultant in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Yell full-time for more than a year

    Pros

    Pay and Car were good

    Cons

    Products are poor with poor results - Off shore customer service is a joke Worst Management Ive ever worked for in south London

    Continue reading

    Yell Response

    December 14, 2016Regional Manager

    Thanks for your review and the feedback you have provided. We read all comments left on Glassdoor, both positive and constructive and are disappointed that your experience of working at Yell did not match up to your expectations before taking the position. Our management team is highly experienced and committed to developing all Account Managers to their full potential. Regarding the other points you have raised, I would like to assure you that we strive to offer the best possible customer experience and are constantly improving in this area. We also pride ourselves on delivering marketing solutions that provide a clear return on investment for our customers. Once again, we appreciate you taking the time to review your working experience at Yell and would like to wish you the best of luck in your future career.

  7. "Expect Too Much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Field Sales Consultant in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Yell

    Pros

    Flexible working hours in field.

    Cons

    Takes over your life. Stressful.

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  8. Helpful (1)

    "Yell/Hibu Newcastle UK"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Consultant in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yell full-time for more than 3 years

    Pros

    Easy work life balance, good pace

    Cons

    Shocking management, not real people managers. A lot of politics and people who are hanging onto a career because they wouldn't manage to get into another business in sales. Poor Products Dated Poor skilled sales people. Low money

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    Yell Response

    April 18, 2016Recruitment Manager

    We appreciate you taking the time to make us aware of your views. As a business aim to provide the best possible working environment and are sorry that you feel this was not the case during your time with our company. Although the review does not indicate when you left us, I am confident that if you worked at Yell today, your views would be somewhat different. During the past 12 months we have invested heavily in the development of our people managers and our digital product portfolio.

  9. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yell full-time for more than a year

    Pros

    I worked in yell Belfast for two years and can say it was the best job I ever had. Left due to family commitments. Sales training you get will stand you well for any job in future.

    Cons

    90 minute drive from my home

    Continue reading
  10. "Good enough firm"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Consultant in Surrey, IN
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Yell

    Pros

    Good training in house to date

    Cons

    Hard work at first ly

Found 18 reviews