Zillow Client Engagement Specialist Reviews | Glassdoor.co.in

Zillow Client Engagement Specialist Reviews

Updated Jan 14, 2019

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Found 36 reviews

3.9
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63%
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Zillow CEO Rich Barton
Rich Barton
0 Ratings
  1. Helpful (27)

    "Grateful but had to move on.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    I started at Zillow in 2016. Premier Agent Concierge was new and I thought it was innovative. I wasn't thrilled at working in a call center environment but the benefits, pay and people outweighed that. The biggest reason why I stayed at Zillow is because of the top notch benefits and the people. I would say about a third of the managers I had were excellent leaders. They kept me there. They didn't just say they valued...

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    Cons

    The first year in PAC was great. People had their complaints but I realized that every company had their office politics. However, as the company grew FAST-- things changed. Management changed and department moral declined. I would go to all hands meetings and Spencer and Amy would deeply inspire me. Then I would go back to a department that felt so separate from the rest of the company. We weren't included in many functions...

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    Advice to Management

    Repeating myself a bit, simply be honest and transparent. During my years in PAC I cannot tell you how many times I heard the word "transparency" but it was almost never supported by actions. The times when I experienced transparency were (oddly enough) when that word was never mentioned. Here is the thing: I realize that there will always be issues to resolve within companies. My biggest ask is that when you have to...

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    Zillow2018-12-04

    Zillow Response

    December 7, 2018VP, Client Experience

    I'm glad you found the benefits and people to be top notch, and that you found excellent leaders in your management. Our goal is always to create an environment that helps drives great results for our clients and consumers. We wish you the best in your next endeavor. JR Gast, VP ...

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  2. Helpful (5)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Really nice benefits. PTO, healthcare, pay, and free snacks/drinks

    Cons

    The work was not fun and grueling. Felt like the red-headed stepchild of company as we were not allowed to participate in most activities.

    Advice to Management

    Keep your teams small unless you absolutely need a position. The growth in the department did not coincide with the company's goals so you ended up alienating a lot of people

    Zillow2019-01-14

    Zillow Response

    January 17, 2019VP, Client Experience

    Great to hear you felt the benefits and perks were solid. Since our department works with high volume inbound and outbound contacts, there is certainly an amount of repetition in daily tasks, which is why we try to be extremely clear in recruiting and hiring exactly what the position ...

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  3. Helpful (1)

    "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for less than a year

    Pros

    Honestly the best position I've ever had. There is so much this company offers you as a whole, with full paid health benefits, great pay and career development I can't see why anyone would have anything negative to say. Yes we are going through some changes that I can say can be difficult on some people but it has to be done to make the consumers and the agents have the best experience with Zillow. I've worked for companies...

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    Cons

    The only con is I wish we can get more notice for changes in the SOPs due to I feel like people feel rushed and more errors occur.

    Advice to Management

    Keep up the good work. I see you guys working as hard as you can to make Zillow the best it can be.

    Zillow2018-11-07

    Zillow Response

    November 8, 2018VP, Client Experience

    Thanks for this great review. I agree the speed that we're changing our procedures can sometimes mean you don't have a lot of time to digest them. I appreciate your hard work and effort while we pivot. -JR Gast, VP Client Experience, jrg@zillowgroup.com

  4. Helpful (18)

    "Great company, but PAC is a disappointing department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    The perks and benefits of the company are obviously one of the best things about working for the company. Medical/dental/vision all offer great coverage, the well stocked kitchens are great, and the amount of PTO offered is generous.

    Cons

    Unfortunately, the cons of working in PAC seem to outweigh all the benefits the company has to offer. The company is headed in a great direction and does have a bright future, a lot of which depends on what the PAC department does, but they're not set up to fulfill this vision yet. The department is incredibly understaffed, particularly on weekends. This creates a negative environment because we are not living up to our...

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    Advice to Management

    Re-evaluate staffing levels, especially on weekends, so that we are not providing a poor consumer experience. Communicate more effectively with all the teams and be more transparent with current issues.

    Zillow2018-10-22

    Zillow Response

    November 2, 2018Vice President, Premier Agent Strategy & Operations

    Thank you for sharing your feedback, and please keep it coming! Best way is to send directly to me at carey@zillowgroup.com. Weekend staffing – There have been a couple of unexpected spikes but please rest assured that we’re all over it, thanks to changes to schedules, process, ...

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  5. Helpful (6)

    "Changing the game, but still room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    I want to start by saying I WISH I could give Zillow 5 stars, but the way PAC is treated and a few other things really bring it down to 4. Now down to the real pros and cons: - AMAZING Culture. Truly one of a kind and I believe the company lives and breathes the values. -Benefits are top notch. Healthcare, dental, vision, snacks, stock, competitive/above average pay, 401k match, games, occasional catered lunch,...

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    Cons

    - Internal mobility is an absolute mess. This is one of the main reasons I left the company. I applied for a job after being with the company for 2 years and was quite literally “forgotten” about until a Sr. Manger pinged the internal mobility recruiter- I received a formal apology, but it was really hurtful. ------As a follow up to this internal mobility, all Denver hires should be aware that the majority of the Denver...

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    Advice to Management

    -Internal mobility. This needs to have massive oversight and accountability. 2 people are not even close to enough to handle this. - PAC management needs to be audited. I'm not sure how they spend their time, but cutting down/taking away team meetings and development 1:1 sessions with your manager is borderline unacceptable. Zillow yells from the rooftops how important development, feedback, and speaking candidly...

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    Zillow2018-06-15

    Zillow Response

    June 22, 2018VP, Client Experience

    Great to hear that the benefits and culture are top notch. However, I'm very sorry to hear about your experience with the internal mobility process. I'd like to hear more about that, so shoot me a note at jrg@zillowgroup.com if you like to share more details. While I agree PAC works ...

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  6. Helpful (11)

    "Bandaid over a gapping wound."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zillow full-time for less than a year

    Pros

    The pros are the bandaids. They offer amazing benefits, snacks, outings, etc. Any benefit you could hope for is offered, which causes employees to drink the “Zillow Kool-Aid” and ignore the real problems this company has.

    Cons

    Management is on separate playing fields. There is no constant when it comes to everyday operations and systems, each member of management you speak to has a different answer and they tend to conflict with each other, causing issues for the employee. There are cliques within every department, which is somewhat normal, but at Zillow, it’s extreme. The management plays into the cliques, causing more problems. Favoritism...

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    Advice to Management

    While I heard many times that management cares, I never experienced a time where that reigned true. But If there is a chance that you will consider this advice; take a look inside. Companies tend to blame employees and others for issues they deal with, sure there’s issues with growing big businesses, but at the end of the day, businesses last because of moral and “good business”. Employee retention is so important, but...

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    Zillow2018-05-31

    Zillow Response

    June 8, 2018VP, Client Experience

    I'm sorry you felt your experience with Zillow was poor. I respectfully disagree with much of your assessment. Based on our company-wide employee engagement survey that just came out, over 90% of teammates in our department said they would recommend Zillow to a friend as a great place ...

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  7. Helpful (1)

    "Client Engagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for less than a year

    Pros

    Work atmosphere, coworkers, benefits, management encourages you to speak up and they value our opinions, pay, opportunity to grow, and I could go on and on!

    Cons

    None that I can think of.

    Advice to Management

    Management does an excellent job at making their employees feel valued. Best management team I have ever worked for!

    Zillow2018-03-08

    Zillow Response

    March 8, 2018CEO (Spencer Rascoff)

    Thank you for the great review. I really appreciate it.

  8. Helpful (1)

    "Hands Down the BEST Company I Have Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    I left Zillow Group in Jan., 2018, only because I was moving. Putting in my notice was a very hard day for me. This company knows how to take care of their employees, and with how big the company is, they do a great job of providing undivided attention to your needs. They work hard to make sure you know about personal growth within the company. All the managers, leads, CEO; etc are easy to approach and communicate with....

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    Cons

    They don't have an office in Dallas, Texas! Please get one!!

    Advice to Management

    Keep on doing what you're doing!

    Zillow2018-02-23

    Zillow Response

    February 23, 2018CEO (Spencer Rascoff)

    With a review like that, maybe we will now GET an office in Dallas! Thanks for the great review. I'm sorry we lost you to your move. I'm glad you had such a great experience here, and hopefully we'll get you back down the road.

  9. Helpful (2)

    "Client Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Great pay, benefits, open kitchen on multiple floors, friendly atmosphere, safe place to work, opportunity to create something new or start a project with a team, game room a plus, amenities were great!

    Cons

    Leaving a department is incredibly hard, movement in the company is difficult, department leads play favorite, people 'work' the system to cheat and meet goals, lots of gossip. Can feel very isolating, and work life balance in some departments is unfair. You have to pay to park at your own job daily.

    Advice to Management

    At least pay for parking, and have the culture committee think of all employees not just select departments.

    Zillow2018-02-22

    Zillow Response

    March 6, 2018VP, Client Experience

    I'm glad you found so many things to love about your time at Zillow. I agree our benefits and physical workspace is top notch. I also agree that sometimes movement within the company can be challenging, because we have so many talented and experience employees, the competition is ...

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  10. Helpful (15)

    "Upper Management is Destroying a Great Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Centennial, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Wonderful benefits...that cannot be disputed. Gym reimbursement, incredible health/dental/vision coverage, generous PTO that is available for use immediately, really great coworkers, casual dress code.

    Cons

    LOTS of passive-aggressive behavior. I cannot speak for other departments, but mine most certainly strayed from the core values (especially Turn on the Lights and Act With Integrity). Sick time cannot be used without 48 hours notice, which defeat s the purpose of having it (you cannot plan when you get sick). Hardly any room for growth unless you want to work on commission in the sales department, which definitely isn't...

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    Advice to Management

    If there is a trend forming and multiple CES reps are feeling the same way about something, PAY ATTENTION. Do not assume the person with the supervisor title is being truthful. You are losing a ton of amazing reps due to misrepresentation and misinformation (sometimes straight up lying) from people in a position of direct power on teams. LISTEN to the reps.

    Zillow2017-12-12

    Zillow Response

    December 12, 2017Zillow Group Representative

    Hi, I'm glad to hear you think ZG benefits are great. I agree with you on that front. I respectfully disagree that there is no room for growth, as we've had more than 50 Client Engagement Specialists get promotions or other roles with Zillow Group in the last year. In addition, more ...

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Found 36 reviews