Zillow Reviews | Glassdoor.co.in

Zillow Reviews

Updated Jun 18, 2019

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Found 732 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
73%
Recommend to a Friend
91%
Approve of CEO
Zillow CEO Rich Barton
Rich Barton
16 Ratings
  1. Helpful (10)

    "Chaotic"

    StarStarStarStarStar
      Former Employee - Marketing 

      I worked at Zillow full-time

      Pros

      Good benefits and nice office location

      Cons

      The marketing org is a hot mess and there is a lack of process and decision making. Upper-level management thinks their job is to review and approve but lacks the ability to strategize. The company also seems to lack empathy for its customers and has made a few bad business moves with very little regard to how it affects the people who pay the bills.

      Zillow2019-02-07

      Zillow Response

      February 18, 2019Chief Marketing Officer

      Thank you for your review. I’m sorry to hear that you didn’t have an ideal experience. We have some incredible strategic leaders in our Marketing leadership ranks with a pulse on our consumers and B2B customers, which is one of the things that drew me to Zillow Group. We always ...

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    • Helpful (1)

      "Great place to work and grow your career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Zillow for less than a year

      Pros

      Amazing, inclusive culture. The company truly lives it's core values, all the way up to our CEO. Also growing a ton; Zillow Offers and Zillow Mortgage are very exciting new ventures.

      Cons

      Tons and tons of change; rapid growth means that there have been re-orgs as well as a lot of new teams, can be unsettling or overwhelming for some.

      Advice to Management

      We're becoming a true "grown-up", well-built public company, but don't lose the edge that made us a fast-acting, fun place to work.

      Zillow2019-01-31

      Zillow Response

      February 1, 2019CEO (Spencer Rascoff)

      Thank you for the great review! I couldn't agree more -- lots of growth, lots of change, and working hard to make sure we don't lose our edge that made this a fast-acting fun place to work.

    • "Great place to work but always room to improve"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Zillow full-time for more than a year

      Pros

      fun culture nice office nice people opportunities for internal growth and transfers

      Cons

      inner circle of original employees and those with seniority control decisions backlog of projects cause delays Massive growth has caused zillow to become less dynamic and many voices and great ideas are overlooked

      Advice to Management

      Invest in your employees who are invested in the company and give larger raises to prevent losing talent. Be more dynamic even if it is impossibly difficult at times.

      Zillow2019-01-22

      Zillow Response

      January 26, 2019CPO

      Thanks for your review, I am glad you had an overall positive experience and felt there was growth opportunities at Zillow Group. I appreciate your advice to management - we are working hard to improve our project and work prioritization to move faster on new initiatives. If you have ...

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    • Helpful (13)

      "Extremely Toxic and Unprofessional"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Zillow

      Pros

      Free snacks are nice as they help you forget the many cons for a brief minute. They are really a shallow attempt to placate.

      Cons

      - PEOPLE DO NOT MATTER - Toxic culture that runs DEEP - Cronyism and backstabbing are rampant - LONG and ongoing history of sexism and discrimination - Bold faced lying to employees is a constant - Diversity and respect for differences are non-existent except as propaganda - Run by affluent MBAs with no real world skills (you are a number, period) - 100% a Silicon Valley Bro culture - Binge drinking and illegal drug...

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      Advice to Management

      They are aware of item mentioned above, but in most cases HR refused to even look into things when raised by employees. I have no advice for a company that refuses to listen.

      Zillow2019-02-18

      Zillow Response

      February 19, 2019CPO

      Any response I give to your claims will sound defensive. If you would like to have a direct conversation we will look into any specifics that you have to provide. I would appreciate the chance to speak directly please reach out to me at dans@zillowgroup.com.

    • Helpful (13)

      "Just don't bother"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Seattle, WA
      Doesn't Recommend
      Disapproves of CEO

      I worked at Zillow full-time for more than a year

      Pros

      Benefits are okay, office is nice

      Cons

      I had to leave because I was sick of always doing my colleagues' work for them. They hire young people out of college who don't really understand anything and don't try to learn things themselves. A lot of people are lazy and I got tired of constantly having to pick up the extra work. I went to management about it and was basically told to deal with it and that I should be there to help my coworkers. Just don't bother....

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      Advice to Management

      Stop hiring people based on their age and hire people based on their skills and previous experience. Have more disciplinary action for people who don't put their whole work in.

      Zillow2019-02-17

      Zillow Response

      February 18, 2019CPO

      I am sorry you didn't feel supported by your management team. I would appreciate the opportunity to discuss specifics at dans@zillowgroup.com.

    • Helpful (3)

      "Best company I have ever worked for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Ces in Denver, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Zillow full-time for more than a year

      Pros

      I absolutely love Zillow and working for this company. The people here are amazing and the culture is great, as well as unbelievable health benefits. I love how there is a focus on ensuring employees have ample opportunity for growth, development and learning. We also get a lot of vacation time which is nice, as Zillow really cares about it's employee's Work/Life balance. I have every intention of staying and growing...

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      Cons

      I have nothing but positive things to say about this organization.

      Advice to Management

      Keep doing what you're doing! :)

      Zillow2019-01-09

      Zillow Response

      January 17, 2019VP, Client Experience

      Thanks for this great review! You can help us keep improving Zillow by letting me or your manager know of any ideas or areas we can improve. Shoot me a note any time jrg@zillowgroup.com. -JR Gast, VP Client Experience

    • "Fun Team"

      StarStarStarStarStar
        Former Employee - Consumer Advocate in Seattle, WA

        I worked at Zillow full-time for more than a year

        Pros

        Good for entry level career starters wanting to gain experience in the tech world.

        Cons

        Little room to grow into management roles.

        Zillow2019-01-19

        Zillow Response

        February 7, 2019President, Zillow Brand

        Thank you for your review - we always enjoy hearing from our former employees! Glad you had a good experience here!

      • "Awesome"

        StarStarStarStarStar
          Current Employee - Software Developer in Denver, CO
          Positive Outlook

          I have been working at Zillow full-time for more than 3 years

          Pros

          Great place to work. Tons of fun.

          Cons

          Small company that is just starting.

          Zillow2019-01-16

          Zillow Response

          February 4, 2019CTO

          Glad you are having fun and finding ZG a great place to work. Curious about your comment about being a "small company". If there are things you see that we could improve on, please reach out and share those. You can contact me directly or you manager to discuss them initially. Thanks ...

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        • Helpful (27)

          "Grateful but had to move on.."

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Client Engagement Specialist in Denver, CO
          Doesn't Recommend
          Neutral Outlook
          Approves of CEO

          I worked at Zillow full-time for more than a year

          Pros

          I started at Zillow in 2016. Premier Agent Concierge was new and I thought it was innovative. I wasn't thrilled at working in a call center environment but the benefits, pay and people outweighed that. The biggest reason why I stayed at Zillow is because of the top notch benefits and the people. I would say about a third of the managers I had were excellent leaders. They kept me there. They didn't just say they valued...

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          Cons

          The first year in PAC was great. People had their complaints but I realized that every company had their office politics. However, as the company grew FAST-- things changed. Management changed and department moral declined. I would go to all hands meetings and Spencer and Amy would deeply inspire me. Then I would go back to a department that felt so separate from the rest of the company. We weren't included in many functions...

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          Advice to Management

          Repeating myself a bit, simply be honest and transparent. During my years in PAC I cannot tell you how many times I heard the word "transparency" but it was almost never supported by actions. The times when I experienced transparency were (oddly enough) when that word was never mentioned. Here is the thing: I realize that there will always be issues to resolve within companies. My biggest ask is that when you have to...

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          Zillow2018-12-04

          Zillow Response

          December 7, 2018VP, Client Experience

          I'm glad you found the benefits and people to be top notch, and that you found excellent leaders in your management. Our goal is always to create an environment that helps drives great results for our clients and consumers. We wish you the best in your next endeavor. JR Gast, VP ...

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        • Helpful (14)

          "NOT OKAY"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Premier Agent Concierge in Seattle, WA
          Doesn't Recommend
          Negative Outlook
          Disapproves of CEO

          I have been working at Zillow full-time

          Pros

          Fair pay, lovely benefits, no shortage of snacks.

          Cons

          Management basically threatened to fire everyone over metrics that are OUT OF OUR CONTROL. Everyone in the Seattle office is FREAKING OUT. I myself have had several panic attacks over this. It baffles me how this company can treat us so different from the rest of the company. Most people got to go home early due to the unsafe snow storm that has started, but everyone in my department was told that their safety isn't their...

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          Advice to Management

          TREAT US LIKE WE ARE A PART OF THIS COMPANY. Right now, you have a large department of people who are SO SCARED of losing their jobs. I have seen some people cry on their breaks because of this. I hope that they turn this around and create the work environment for us that they create for literally everyone else.

          Zillow2019-02-09

          Zillow Response

          February 12, 2019Senior Director, Connections Experience

          Thank you for taking the time to share your feedback. Over the course of the past few months, we have begun to communicate a metrics-based success plan. Success plans are standard for ZG and all call centers because these metrics are critical to our business and our overall commitment ...

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