Zillow "upper management" Reviews | Glassdoor.co.in

Zillow Employee Reviews about "upper management"

Updated 15 Jun 2019

To filter reviews, or .

Found 731 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
88%
Approve of CEO
Zillow CEO Rich Barton
Rich Barton
14 Ratings
Pros
  • "We also get a lot of vacation time which is nice, as Zillow really cares about it's employee's Work/Life balance(in 91 reviews)

  • "You can't deny that Zillow has pretty great benefits(in 54 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

Return to all Reviews
  1. Helpful (2)

    "Great company to work for, unless you're in the IT Org"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Snacks, good healthcare, diversity and inclusion, LGBT awareness, equity, "unlimited PTO" if your manager likes you.

    Cons

    There is ZERO career development in the Zillow IT org, most particularly in the Security space. The company claims to take security seriously, but doesn't anywhere anymore except on paper. The team has had massive turn over in the past six months. (Which isn't surprising if you consider the level of management turnover in the IT org as a whole.) The annual review system is broken. You can get zero compensation raise...

    Show More

    Advice to Management

    No advice. We both know who the problem is. Don't @ me.

    Zillow2019-03-20

    Zillow Response

    April 3, 2019SVP, Technolgy

    Thank you for your feedback on Zillow Group and the Security team, I agree with the Pros you mention above. I will note that while we do not cap our time off, we expect all team members to exercise strong ownership and judgment when taking time away. In 2018 the Security team ...

    Show More
  2. Helpful (14)

    "NOT OKAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premier Agent Concierge in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Zillow full-time

    Pros

    Fair pay, lovely benefits, no shortage of snacks.

    Cons

    Management basically threatened to fire everyone over metrics that are OUT OF OUR CONTROL. Everyone in the Seattle office is FREAKING OUT. I myself have had several panic attacks over this. It baffles me how this company can treat us so different from the rest of the company. Most people got to go home early due to the unsafe snow storm that has started, but everyone in my department was told that their safety isn't their...

    Show More

    Advice to Management

    TREAT US LIKE WE ARE A PART OF THIS COMPANY. Right now, you have a large department of people who are SO SCARED of losing their jobs. I have seen some people cry on their breaks because of this. I hope that they turn this around and create the work environment for us that they create for literally everyone else.

    Zillow2019-02-09

    Zillow Response

    February 12, 2019Senior Director, Connections Experience

    Thank you for taking the time to share your feedback. Over the course of the past few months, we have begun to communicate a metrics-based success plan. Success plans are standard for ZG and all call centers because these metrics are critical to our business and our overall commitment ...

    Show More
  3. Helpful (10)

    "50/50"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    For the most part the people are great that work at Zillow. Everyone is always willing to help out new SEs to a certain extent but never allowing them to get to close to teach them all of their secrets. Benefits are great Pay sounds good until you realize how hard this job actually is.

    Cons

    Upper management turns a blind eye to employees who do not sell with integrity. Yes they put up big numbers but they are not setting agents up for success. This is why we have had so many agent say “I hate Zillow” the Premier Agent platform works, but if an agent is being told they will get certain things and close X amount of homes in 6 months they expect that... SEs around...

    Show More

    Advice to Management

    Really dig into what your front line is doing/saying to agents. Look into employees who consistently put up big numbers. They are the face and voice of Zillow and unfortunately PA is being misrepresented. I know you trust management to take care of this but they have a number they need to hit as well... so they tend to “overlook” this. Secondly coming up with something different that what we currently have in place...

    Show More
    Zillow2018-12-20

    Zillow Response

    January 2, 2019Vice President, Premier Agent Sales

    Thank you for the thoughtful review. The people at Zillow Group are great and the primary reason for our success. I am glad to hear your experience reflects a bit of that sentiment. Regarding the Sales Executive role, it is a challenging one and, as with most sales roles, meeting ...

    Show More
  4. Helpful (3)

    "Great company but a lot of room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    I think Zillow has an amazing upper management team. They are always trying to innovate and improve products. Amazing benefits and the core values of the company are important and help keep employees aligned with what is really important. Sales comp plan is fair and if you are good at what you do you will be successful and make a really good salary. It’s not for everyone but there are plenty of SEs that can hit...

    Show More

    Cons

    High turnover rate for new SEs. Less than 50% of the SEs hired in my class are still here a year later. However, a lot of them just weren’t doing the work they needed to be successful. By far the biggest issue facing SEs is lack of good support with sales technology. Consumer facing Zillow tech is awesome and innovative. Consumers love using the website - it’s well designed and accomplishes the company's goals....

    Show More

    Advice to Management

    Invest money and get smart people in your sales strategy/operations department. Spend more time listening to your sales professionals. The fact that we can't pull a report showing which agents have sold properties in a specific zip code is insane when we have that data available and it just needs someone to build out an API call from the website into the CRM. This one feature would completely change the way SEs prospect....

    Show More
    Zillow2018-12-12

    Zillow Response

    December 12, 2018Senior Director, Premier Agent Sales

    Thank you for your review, which is very timely as we prepare entry into 2019. Your angst around the lack of SE efficiency tools has definitely been a real challenge and, fortunately, this week, has been improved, but not without issues. There is and will always be room for improvement, ...

    Show More
  5. Helpful (4)

    "Best Company That Actually Lives Their Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    Access to upper management at all levels, Transparency of Sr. Leadership, Core Values taken seriously, Focus on people, Great working spaces

    Cons

    Nothing outside of any company that goes through the growing pains of maturing.

    Advice to Management

    Keep up the great focus you have on people! Don't start shaving away at Culture as the company scales because that's what truly makes Zillow such a great place to work.

    Zillow2018-11-09

    Zillow Response

    December 13, 2018President of Homes

    Thank you for taking the time to give us your thoughts! It’s great to hear that you are having a positive experience working at Zillow Group. Living our Core Values has always been very important to us and they are deeply embedded in how we conduct business both internally and externally. ...

    Show More
  6. Helpful (4)

    "Not a place if you want a real career in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time

    Pros

    Some good in-office perks, good healthcare, great peers

    Cons

    Complete misalignment when it comes to sales career. Management focuses too much on making sellers do administrative work - answering support calls, dealing with cancellations. It takes away time from selling. Monthly quotas are extremely short sighted. All real software companies have annual or quarterly sales goals. You aren’t allowing your sellers to think strategically and grow customer relationships for larger deals....

    Show More

    Advice to Management

    Create a Customer Success team - all functionaling software companies have one. That team’s focus is to drive customer retention, handle customer complaints, train on product. This allows sales to do what they are hired to do - SELL! Allow employees to work remotely one off if they need to. Selling is over the phone and can be done remotely in certain circumstances - especially over a holiday when customers (brokers)...

    Show More
    Zillow2018-11-08

    Zillow Response

    November 8, 2018GM

    Hello, this is Dave Frisone, Senior Director of Premier Agent sales for the NY office. Thank you for your thoughtful feedback on your experience as an employee of Zillow Group. We strive to create a dynamic and successful working environment for everyone and appreciate ideas and ...

    Show More
  7. Helpful (9)

    "Love my benefits but need to be heard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PAC CES in Denver, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    The benefits at Zillow are incomparable to any other benefits I have ever been offered. Health is amazing as they have a customized plan at includes low deductible ($250) and low copays of $15 for visits. Referrals are not required so there’s no headache when scheduling appointments. The plan also overs massage therapy, acupuncture, and chiropractor visits. Dental is also very good! Zillow covers half the cost for braces!...

    Show More

    Cons

    The Denver office doesn’t have as many departments as other offices do. Therefore, the growth is really hard if you’re not willing to relocate. The entry position is a very easy CES position which is where most begin their Zillow career. However, there isn’t much of a system to monitor employees. You can be a top performer on your team and/or in the department, and the treatment is the same as the guy sitting next to...

    Show More

    Advice to Management

    PAC managers should really listen to what their top performers are saying. You know who is dedicated and putting in the work vs. who is just getting by. Take your people more serious. I have been laughed at by a manager who forgot about a career development step that was discussed followed by a “my bad”. Not very professional and made me feel devalued. Every employee should be treated fairly and with respect, yes. But...

    Show More
    Zillow2018-08-05

    Zillow Response

    August 14, 2018VP, Client Experience

    Hi, at Zillow we strive to make our compensation fair and equitable. We regularly review the compensation of our employees to ensure it's competitive in the marketplaces we operate in, and believe that the Concierge role is paid fairly and competitively. We also apply our performance ...

    Show More
  8. "Dialing is key"

    StarStarStarStarStar
      Current Employee - Sales in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Zillow full-time for more than a year

      Pros

      Great office, snacks, benefits and salary

      Cons

      Upper management and processes can be improved.

      Advice to Management

      More 1on1 coaching should be exercised more often

      Zillow2018-05-07

      Zillow Response

      May 8, 2018Senior Director - Inside Sales, Seattle

      Thank you for taking the time to send over a review. I'm glad you like so many things about Zillow Group including the office, benefits and salary. If you would like to talk in more detail on how we can improve the coaching process, please send me an email or stop over to my desk. ...

      Show More
    • Helpful (2)

      "A great midsize company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations Manager in San Francisco, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Zillow full-time for more than a year

      Pros

      Excellent benefits, strong and transparent leadership, balanced workload, excellent teams, rewarding environment.

      Cons

      The office I worked in was mismanaged during my time at Zillow, due to lack of upper management involvement. That has since been resolved, from what I hear. They also were slow to respond to a harassment claim by one of my coworkers.

      Advice to Management

      Take harassment claims seriously.

      Zillow2017-09-25

      Zillow Response

      September 27, 2017COO

      Thank you for taking the time to write this review, and I’m glad your experience here overall was good. What you describe regarding response to a claim of harassment, however, is not representative of our HR organization or company culture. We are committed to maintaining a work ...

      Show More
    • Helpful (2)

      "Great company overall, personal experience depends on the team."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Zillow full-time for more than a year

      Pros

      They still embrace the start up culture, though many departments run like an established corporation. Great perks, if you're on the right team you'll be supported, mentored, and pushed to succeed. There's a lot to learn, room to grow.

      Cons

      White, male dominated culture. There are lots of other kinds of people, but the upper management is hooked into the frat culture of sales. This gives the feeling of working for a white fraternity. You need to be extroverted to get promoted (being white or male helps too).

      Advice to Management

      You're doing so many things right. I still gave the company five stars because the con's I've outlined here you're already aware of. I love the D & I work you're doing now, I wish you luck. Please do not give up and become (revert back to being) a white male frat tech company.

      Zillow2017-09-20

      Zillow Response

      September 27, 2017COO

      Thank you for your feedback and 5-star review. I’m glad you overall enjoyed your time here. I’m also disappointed to hear your comments on the culture in the sales org while you were here. Diversity, and an inclusive, welcoming environment are very important to us at all levels ...

      Show More
    Found 731 reviews