uSMART Group Reviews

demanding without reward, not stable working environment, unusual high turnover rate, management did not familiar with local business and regulatory requirements

- If you’ve read other reviews about the heavy “China Man Culture” here, YES! They're absolutely TRUE. By this, we mean you can never say no to upper management (including the boss), even when you’ve clearly explained the risks or issues. Even when your reasoning is backed by logic, you’ll be told: “You should always do what your boss tells you, no questions allowed.” You may be asked to execute strategies that are clearly problematic, but you’re expected to follow without giving opinions or pushing back. - There is a quarterly bonus, which sounds great, but don’t expect fair distribution. The China team tends to receive a higher share because management believes they contribute more (what can you debate on this?) - The most frustrating part is the constant change in direction. You can wake up to a completely new decision any day, simply because the boss decided so. Sometimes decisions are based on things like trends seen on Douyin, with no proper proposal, supporting data, or realistic planning, just intuition. - There is no systematic documentation or structured knowledge-sharing within the company. Most processes, product information, and internal terms are not properly recorded. When you have questions, you often get redirected from person to person with responses like “go ask X” or “check with Y,” which makes information flow inconsistent and inefficient. In the end, it’s still difficult to get a clear or official answer, leaving employees confused and without proper guidance. - Although the HQ is in Singapore, the company does not follow SEA marketing strategies. Instead, they assume all markets will respond to China trends. When things don’t work, the blame is often shifted to BD managers for “not working hard enough.”