[24]7.ai Company Updates | Glassdoor.co.in

Company Updates

  • “If your company interacts with customers—if customers ever call you or email you—you’ll want to read The Age Of Intent.” Preorder your copy today. http://glassdoor.com/slink.htm?key=vM5GC #AgeOfIntent #BookLaunch #AI #CX #CustomerExperience

    PV Book | [24]7.ai

    P.V. has been a pioneer in integrating technology with business process operations to improve all aspects of the customer experience. In 1995, his first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999, and P.V.

  • Taking one small step of action can be the biggest leap towards success. #WiseWednesday #BeyondTheKnown

  • Delay your #digitaltransformation any longer, and it might be too late. Learn why. http://glassdoor.com/slink.htm?key=vM5ga

  • In his latest Forbes feature, PV Kannan outlines 5 elements for a successful #chatbot strategy. Read it here. http://glassdoor.com/slink.htm?key=vM54w

    Five Elements Of A Successful Bot Strategy

    In my previous article, I discussed the growing need to develop a bot strategy, given the rising popularity of both personal and enterprise bots that perform tasks on behalf of humans. As the CEO of an AI-based customer service platform, I am well-versed in the value of technology investments and the importance of achieving a return on investment.

  • Do you know the new power couple for customer experience? They are Chatbots and Agents! Find out more by clicking on the link: http://glassdoor.com/slink.htm?key=vM544

    Customer Experience Predictions 2019: Part 2

    Chatbots have come a long way in recent years. Early bot deployments were limited in the potential they could offer companies, and were launched as more of a way to entertain and engage customers in the moment.

  • Thanks to #AI, old-school #IVR can now be endowed with intuitive powers, and conversations can serve consumers with the speed and simplicity they expect. Cosimo Spera outlines how to get started in this Speech Technology Magazine feature. http://glassdoor.com/slink.htm?key=vM598

    How to Train Your IVR of the Future

    IVR is a mighty and long-standing part of the customer experience, but it must transform to prepare for the voice-activated future. Traditional IVR systems have to be trained further to deliver transforming interaction patterns like seamless integration and conversation with VPAs or voice activated command through messaging platforms.

  • Most metrics and KPIs used to assess the performance of enterprise #chatbots are outdated and ineffective. Find out what new benchmarks you should be using. Download your free report. http://glassdoor.com/slink.htm?key=vM5A4

    New KPIs and Metrics for Intelligent Assistants

    New KPIs and Metrics for Intelligent Assistants

  • The importance of seeking out new challenges in your career to grow personally and professionally cannot be understated!

    #WideWednesday #BeyondTheKnown

  • As #chatbots advance, classic performance measures no longer provide an accurate picture of efficiency. See what metrics and #KPIs you should be using to better assess the performance of your chatbot implementation. http://glassdoor.com/slink.htm?key=vMnze

    New KPIs and Metrics for Intelligent Assistants

    New KPIs and Metrics for Intelligent Assistants

  • How to transform your #customerexperience with #AI. http://glassdoor.com/slink.htm?key=vMnwn

    Using AI to Transform Customer Journeys

    Using AI to Transform Customer Journeys

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