“Like all restaurants in the UK, our doors closed in March and our business priorities quickly changed. My role since was to bring customers back into our restaurants safely by reducing the risk of customer-on-customer contact, and with our team members which we have done via our new virtual queueing system. Virtual queuing allows customers to join a restaurants queue (via a QR code or a host adding them), which minimises the risk of contact by removing the need to wait in a physical line. It provides updates via the web and SMS that keep customers informed on their position in the queue and estimated wait time. Customers return at the right time to be seated, allowing them to remain socially distanced from others. It's been great to be part of a team who've designed, delivered and effected positive change at real pace! The pandemic has been damaging, but what it has allowed us to do is positively change the way we run our restaurants and improve experiences for our customers” - Tony from our Technology team, on developing our virtual queueing system #LockdownLegends
“During the first lockdown I collected money donated from Nando’s staff for Easter eggs to deliver to children and young people across Northamptonshire. However, we went to lockdown before I could deliver them so our Area Manager suggested I use the money to help our young care leavers so I went and bought food parcels and delivered them to the workers working with young people. All throughout the summer I’ve carried on working with our local food bank, and now I am back to being Mother Christmas” – Jeanette, a Team Member in our Kettering restaurant #LockdownLegends
"My house has resembled a jungle for years! During the lockdown, I decided to start selling plants online. I built a website, found suppliers, converted my garage into a shop, and even had help from Nando's with marketing and some other bits. What I thought was going to be this little side hustle quickly grew into a second full-time job. I've just secured retail premises, taken on my first employee, and handed my notice into Nando's. It's honestly been the best year and a half ever and that's with lockdown! Nando’s supported me, I found my mojo again and when it came time to leave, everyone was beyond supportive. They offered me advice, made sure I was making the right decisions and helped me transition away from my role in such a stress-free way. I'll miss working in Nando's restaurants, but I'm a Nandoca for life” – Sam, a Manager in Bristol Park Street #LockdownLegends
"As lockdown progressed, I felt a bit lost and struggled with a sense of purpose, and to know whether I was making a difference in people lives let alone a positive one! I’d fallen out of the habit of giving myself the time in which to be the best me; be it a morning walk, some time to meditate or even a jog. It took some time to start to reincorporate these habits back into my life, but I could see the results, not just with me but with my team too. My purpose with my job is to create the space in which people can be brilliant, if I can’t be kind enough to myself to just have some time, how on earth could I do that properly for others. I feel I simply achieved the ability, and the want, to be kinder to myself, make a little time so I can be the best me in service to all those that are important to me" – Grant, the Area Manager for our South Coast region #LockdownLegends
2020 and lockdown has impacted us all in different ways. Some have used it as an opportunity to channel their inner Mary Berry, others have caught up with that long list of tv shows they’ve been promising themselves they’ll catch up with, while some have taken the time to reflect and focus on their wellbeing. There’s no right or wrong way to look after yourself and others during such strange times, and over the coming weeks we’ll let you know what some people in Nando’s have been up to in lockdown or furlough. They’re all legends in our eyes, so naturally, we’ll call them #LockdownLegends
With another lockdown in effect, maintaining positive mental health and wellbeing has never been so important to focus on. Ben, a Manager at our Bath restaurant recently had a catch-up with Yungblud about their experiences with anxiety and mental health, and how they’ve dealt with them - if you have 20 minutes to spare, you can check it out on BBC Sounds here
Here’s a recipe to get your PERi fix at home which will bowl you over…
We're in this together.
No PERi chicken to grill or guests to serve, but our team in Leigh are still on a roll...
Something to brighten your day 😂