IAM Business analyst, 100% remote
Develop both internal and client-facing training materials for SVB eConnect and vendor platforms that enable adoption and utilization of the products and services. - Aid in the releases of functionality, through oversight and active participation in the User Acceptance testing, which may include scheduling of resources and development of testing scripts. - Partner with Product and Channel Managers, Product Support, Learning & Development, Marketing, Client Advisory Services, IT, Operations and Sales to develop appropriate roll-out strategies for releases and provide assistance in the development of appropriate materials, communications and training. - Participate with incident management related to online banking, ensuring the proper procedures are followed and communications are current and accurate. - Serve as a point of escalation of online channel client issues which cannot be solved through Client Advisory Services and/or Application Support. Report development utilizing primarily Business Objects but also using Excel and MS Access. Develop reporting to provide senior management, deal teams and product advisors with information to monitor / maximize business performance. Provides ad-hoc analysis to respond to senior management requests and develops ongoing reporting solutions where appropriate. Work with IT and other internal groups to improve and implement technology solutions that enable reporting and evolve reporting and analytics capability. Create and implement processes to improve client characteristic data quality and accuracy. Individual will be responsible for working with other business units to document operational procedures and process maps. Also, responsible for report production including data entry, charting, and review for publication. Strong interpersonal and communication skills needed to work with other employees to gather information and data. Job Description: This position is responsible for documenting Bank Operational Processes. The candidate will work closely with SVB business units to understand the process flow, create process maps and written procedures to ensure accurate documentation of the process. The candidate should be able to host process mapping sessions with diverse internal clients throughout SVB with the ability to guide the individual or group to outline the process. Also this position may work with SVB business units to create and/or update forms, user manuals and other documentation tools.
Contract length: 12 months
Job Types: Full-time, Contract
Salary: $70.00 - $80.00 per hour
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+91 (925) 412-3732