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Frontier Communications2.8
IT Business Analyst
Irving, TX
$63K - $117K (Glassdoor Est.)
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Rating Highlights
Compensation & Benefits: 3.3
Culture & Values: 2.5
Career Opportunities: 2.5
Work/Life Balance: 2.8
Job & Company Insights
Job Type: Full-time
Job Function: business analyst
Industry: Telecommunication
Size: 10000+ Employees
Job

Business Analyst, IT - Job Description

As Frontier’s future Business Analyst, you will gain and utilize knowledge of business practices related to the systems and software you support. Through these learning opportunities, you will become a valued partner in business change.

The Business Analyst is responsible for reviewing business processes and system integrations end-to-end to identify and to address operational, financial and technological risks and opportunities for growth. The BA will identify initiatives to improve efficiencies. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting project managers on larger more complex projects related to operational business functions that affect internal and external customers.

Candidate Profile

This team member can play many roles from “middleman” to architect and everything in between. The BA is a great communicator and enthuses his/her audience by creating desire and excitement around participating in the solution. They are articulate both in verbal and written communication with expert documentation stills. They bridge that common gap of communication between a business and IT and easily become key, trusted members of project teams and system owners. This person is catalyst for progress, and able to fully embrace change as well as weather the storms that so often come with it. They can comfortably address every level of the organization through positive, well thought out, recommendations.

Responsibilities

  • Demonstrated fluency in business processes and process differentiation
  • Support and align efforts to meet customer and business needs
  • Manage customer relationships and expectations by developing a communication process to keep others up to date on project results
  • Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
  • Identify, create and facilitate process or system design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Identify ways to increase adoption and customer satisfaction
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Meet with teams regularly to review deliverables and deadlines
  • Support system conversions, upgrades, enhancements

Requirements

  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Understanding of Indices, fundamentals and analytical data, returns level data etc.
  • Data analysis – Must have proficiency with Microsoft office products
  • Tools – Must be proficient in Jira

Personal Attributes

  • Excellent verbal and written communication skills (listening too) - from talking to software engineers to senior leadership
  • Ability to present ideas in user-friendly language.
  • Excellent technical architecture and technical support documentation skills
  • Strong interpersonal and consultative skills
  • Strong facilitation and consensus building skills
  • Ability to conduct research into emerging technologies and trends, standards, and products as required
  • High level of professionalism, integrity and commitment to quality
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Beneficial Attributes

  • Previous experience in the telecommunications industry
  • Previous experience in the development, integration, and implementation of IVR, video, eCommerce, and Mobile applications.
  • Previous experience in the development, integration, and implementation of Pega CRM components
  • Previous experience using Postman and/or SOAPUI

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