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Iron Systems
Technical Support Engineer/IT Support Engineer
Date Posted:

Job Function:
IT Support

Noida UP - IND

Offered Salary:

Job Description:
This position will be responsible for supporting the company's IT infrastructure and handle systems administration tasks. The ideal candidate will also be responsible for providing timely and accurate end-user level 2 technology support to internal and remote employees; as well as engineering innovative and productivity enhancing solutions by means of automation. Candidates must have strong troubleshooting, written and verbal communication skills, and the ability to work independently with little or no supervision.

Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Description :
  • Responsible for troubleshooting desktop and laptop environments running Microsoft Windows 10/11 operating systems
  • To assist users by performing analysis of various issues relating to LANs, WANs, Internet connectivity, and the installation of hardware and software
  • Good understanding of troubleshooting/configuring O365 Applications such as Outlook, MS Teams Etc.
  • Upgrading and maintaining Windows hardware, software, patches, and other applications
  • Managing and supporting printers, scanners, routers, and switches
  • Basic understanding of Networking such as DNS and DHCP
  • Basic knowledge of managing Active Directory accounts
  • Experience in ticketing tools such as Service Now etc
  • Experience in managing Hardware and Software inventories
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Excellent problem-solving and troubleshooting skills
  • Excellent interpersonal skills
  • Good written and verbal communication

NOTE: Must have worked in US shifts and can commute to the office by own vehicle.

Educational Qualifications and Prior Experience:
  • Degree in computer science, information systems, or related field
  • Any Microsoft Certification will be good.
  • Prior experience (at least 3-4 years) working on a Helpdesk, in IT, or similar technical function

Average base salary estimate

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Company overview

201 to 500 Employees
Company - Private
Information Technology Support Services
Information Technology
$25 to $50 million (USD)

Iron Systems Ratings

  • 57 %
    Recommend to a friend
  • 64 %
    Approve of CEO
  • CEO Billy Bath
    Billy Bath
    82 Ratings
  • Career Opportunities
  • Comp & Benefits
  • Culture and Values
  • Senior Management
  • Work/Life Balance

Iron Systems Reviews by support engineer

  • "Good management, lots of careers opportunites, Professionalism" (in 5 reviews)
  • "Timely salary" (in 6 reviews)
  • "Friendly and great people to work with." (in 4 reviews)
  • "No benefits" (in 8 reviews)
  • "Sometimes hard to contact management" (in 5 reviews)
  • "Poor management, 100% based in India, unwilling to pay a proper wage, uses the base in India to provide salary" (in 6 reviews)
  • "Communication is nonexistent." (in 3 reviews)

Iron Systems Benefits

3 Ratings

Employee benefit reviews

Most commented

  • Work From Home(3 comments)

    "Work from home is fine but does no care of employee"

  • 19 Jun 2023
    Current Employee in Noida, Uttar Pradesh

    good benifits in the market

  • 2 Nov 2023
    Former Employee in Noida, Uttar Pradesh

    Benefits are ok from this company

  • 23 Aug 2023
    Current Program Coordinator in Noida, Uttar Pradesh

    No benefits except for paid leaves.

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