This position will be responsible for supporting the company's IT infrastructure and handle systems administration tasks. The ideal candidate will also be responsible for providing timely and accurate end-user level 2 technology support to internal and remote employees; as well as engineering innovative and productivity enhancing solutions by means of automation. Candidates must have strong troubleshooting, written and verbal communication skills, and the ability to work independently with little or no supervision.
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Job Description :
Responsible for troubleshooting desktop and laptop environments running Microsoft Windows 10/11 operating systems
To assist users by performing analysis of various issues relating to LANs, WANs, Internet connectivity, and the installation of hardware and software
Good understanding of troubleshooting/configuring O365 Applications such as Outlook, MS Teams Etc.
Upgrading and maintaining Windows hardware, software, patches, and other applications
Managing and supporting printers, scanners, routers, and switches
Basic understanding of Networking such as DNS and DHCP
Basic knowledge of managing Active Directory accounts
Experience in ticketing tools such as Service Now etc
Experience in managing Hardware and Software inventories
Ability to provide step-by-step technical help, both written and verbal
Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent problem-solving and troubleshooting skills
Excellent interpersonal skills
Good written and verbal communication
NOTE: Must have worked in US shifts and can commute to the office by own vehicle.
Educational Qualifications and Prior Experience:
Degree in computer science, information systems, or related field
Any Microsoft Certification will be good.
Prior experience (at least 3-4 years) working on a Helpdesk, in IT, or similar technical function
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201 to 500 Employees
Company - Private
Information Technology Support Services
$25 to $50 million (USD)
Iron Systems Ratings
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Comp & Benefits
Culture and Values
Iron Systems Reviews by support engineer
"Good management, lots of careers opportunites, Professionalism" (in 5 reviews)
"Timely salary" (in 6 reviews)
"Friendly and great people to work with." (in 4 reviews)
"No benefits" (in 8 reviews)
"Sometimes hard to contact management" (in 5 reviews)
"Poor management, 100% based in India, unwilling to pay a proper wage, uses the base in India to provide salary" (in 6 reviews)
"Communication is nonexistent." (in 3 reviews)
Iron Systems Benefits
Employee benefit reviews
Work From Home(3 comments)
"Work from home is fine but does no care of employee"
19 Jun 2023
Current Employee in Noida, Uttar Pradesh
good benifits in the market
2 Nov 2023
Former Employee in Noida, Uttar Pradesh
Benefits are ok from this company
23 Aug 2023
Current Program Coordinator in Noida, Uttar Pradesh