Standard basic (and completely useless questions), like what I am doing when I get angry.
Test sheet with a very basic problem, like you get an incident ticket, you are 3rd level support, 1st/2nd level found nothing, what do you do?

Question

Standard basic (and completely useless questions), like what I am doing when I get angry. 
Test sheet with a very basic problem, like you get an incident ticket, you are 3rd level support, 1st/2nd level found nothing, what do you do?

Anonymous · Accepted Answer

Professional answer you will hear on any management seminar. Conflict handling techniques, ITIL based service management approach.

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