Location: Wurundjeri Woi Wurrung Country/Broadmeadows

Salary: From $25 P/H + Superannuation + NFP salary packaging benefits

Employment status: Part-time, ongoing

Job number: 2959

Hey you!

We’re looking for a motivated and customer-focused Café Assistant to support the smooth day-to-day delivery of café and food services. This role plays an important part in ensuring efficient operations and a high-quality experience for customers.

With a passion for food and beverages, the Café Assistant supports service delivery by maintaining strong customer service standards, assisting with daily operations, and contributing to a safe and well-organised work environment. You’ll work closely with team members to ensure the café operates efficiently while fostering a positive and inclusive atmosphere.

This position suits someone with strong organisational skills, a practical and hands-on approach, and a genuine commitment to customer service. You’ll contribute to maintaining quality standards while supporting employees with varying abilities to reach their full potential in a supported employment environment.

Reporting to the relevant leader, the Café Assistant is a key support within the team, helping ensure services are delivered efficiently, safely, and in line with genU’s values.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

As a Café Assistant, you'll:

• Support and guide employees with varying abilities to be productive and engaged team members within a supported employment environment.
• Deliver a warm, welcoming café experience by providing outstanding customer service to all internal and external stakeholders.
• Perform day-to-day café duties including preparing beverages, serving customers, waiting and clearing tables, dishwashing, operating the register and EFTPOS, and handling cash accurately.
• Assist in maintaining food safety standards, cleanliness, and compliance with OH&S guidelines to ensure a safe working environment at all times.
• Ensure the team is familiar with current menus and daily service requirements, while supporting the delivery of products and services in line with customer needs.
• Liaise with clients and stakeholders as required, including responding to general enquiries, maintenance requests, and other site-based interactions.
• Demonstrate reliability, professionalism, and a calm, solutions-focused approach, completing tasks accurately and efficiently while following genU policies and undertaking additional duties as directed.

What you’ll bring

• Certificate and/or relevant experience in hospitality in a similar role.
• Food preparation as well as café making skills.
• Knowledge of safe food practices including safe food handling.
• Ability to follow instructions.
• Efficient worker who can work well in a busy environment.
• Ability to communicate with people across a broad range of backgrounds and abilities in a friendly and approachable manner.
• Good time management and organisational skills.
• You may be required to work at different sites as the business requires.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Food Handling Certificate.
• Current First aid.
• Previous event management experience, including functions and catering.

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits

Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi

University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.

Wellbeing support - 24/7 access to a holistic employee assistance program

Referral bonus - bring great people with you and be rewarded

15 days personal leave – 5 days extra to National Employment Standards*

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au