We are seeking a highly skilled Cross-Platform Contact Center Support Engineer (L2) with hands-on experience across multiple Contact Center as a Service (CCaaS) platforms including:

The candidate will be responsible for operational support, incident management, configuration management, user administration, troubleshooting, and service improvements across enterprise contact center environments. The role requires strong technical knowledge of voice infrastructure, omnichannel routing, IVR platforms, integrations, and cloud-based contact center technologies.