Position Summary
GetixHealth is looking for a high-caliber Healthcare Trainer to support training and development initiatives within the US Healthcare / Revenue Cycle Management (RCM) operations. The ideal candidate will be responsible for delivering process training, improving knowledge retention, and ensuring smooth transition of new hires to operations while maintaining quality and productivity standards
Key Responsibilities :-
- Conduct new hire training for US Healthcare / RCM processes
- Prepare and maintain training materials (PPTs, SOPs, Job Aids, Assessments)
- Facilitate classroom training sessions
- Conduct pre- and post-training assessments
- Track trainee performance during training and nesting period
- Identify knowledge gaps and conduct refresher sessions
- Collaborate with Operations & Quality teams for process updates
- Support floor during transition and provide mentoring/coaching
- Maintain training reports, attendance, and certification records
- Proficiency in training tools and platforms (e.g., MS PowerPoint, Articulate Storyline, LMS systems, virtual training tools like Zoom/Teams).
Additional Responsibilities :
- Develop and update training curriculum/content based on client-specific guidelines, payer rules, regulatory changes (e.g., HIPAA, CMS updates), and process improvements.
- Deliver specialized training on key RCM modules (e.g., charge entry, eligibility verification, claims submission/editing, denial management, AR follow-up, payment posting, refunds/credit balance).
- Conduct On-the-Job Training (OJT), shadowing, and floor support during nesting/transition phases to ensure smooth knowledge transfer.
- Analyze trainee and team performance data (e.g., quality scores, productivity metrics, error trends) to identify root causes and design targeted upskilling/refresher programs.
- Ensure training compliance with client SLAs, audit requirements, and organizational quality standards.
- Participate in calibration sessions with Quality/Operations to align on scoring guidelines and process interpretations.
- Create and maintain certification programs, including final assessments and re-certification for ongoing associates.
- Support cross-training initiatives across RCM sub-processes and client accounts as needed.
- Contribute to continuous improvement by documenting best practices, lessons learned, and feedback from trainees/operations.
Added Advantages :
- In -depth knowledge of US healthcare payers (Medicare, Medicaid, commercial), denial/appeal processes, CPT/HCPCS/ICD-10 coding basics, and common billing software (e.g., Athenahealth, Epic, Cerner, or similar).
- Proven track record of improving team performance metrics (e.g., reduced denials, faster AR days, higher first-pass resolution) through effective training
- Experience working in a BPO/ITES environment supporting US healthcare clients
- Ability to handle night shifts or flexible US timings (EST/CST) with rotational/weekend availability as required.
- Certification in medical billing/coding (e.g., CPC, CPB from AAPC) or equivalent RCM credentials is a plus
- Strong interpersonal skills with experience training diverse groups (freshers to experienced associates) and handling feedback effectively.
Requirements:-
- 3+ years of experience in US Healthcare / RCM domain in training delivery
- Strong knowledge of Medical Billing lifecycle
- Excellent communication and presentation skills
- Good analytical and problem-solving skills
- Ability to manage multiple training batches
- Must be flexible to work US business hours
EDUCATION: Graduates in any discipline
LOCATION: Eco Space, Bellandur (Bangalore)
NOTE: Work from office
DESIGNATION:
WORKING TIME: 6:30 PM to 3:30 AM (Office Transport will Be provided)
EXPERIENCE: 3+ years Exp
About GetixHealth
GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.
Our services are customized to the needs of our client and can either include all facets of the front and back office revenue cycle or a mixture of these services, including but not limited to: medical coding and billing, claims management, insurance eligibility services, medicaid/medicare specialized services, and self-pay and bad debt collections.
