Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities & Skills Required

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  Provide technical support for desktops, laptops, printers, monitors, and other peripherals.

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  Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.

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  Perform hardware and software installations, configurations, upgrades, and updates.

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  Diagnose and resolve basic network connectivity and remote access issues.

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  Support virtual desktop environments and remote support tools when required.

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  Monitor server health and performance using standard monitoring tools.

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  Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.

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  Respond to user requests through phone, email, chat, and in-person support channels.

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  Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.

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  Escalate unresolved or complex issues to senior support teams or vendors.

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  Maintain accurate documentation of incidents, resolutions, tickets, and support activities.

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  Ensure timely communication and updates to users throughout the support process.

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  Provide guidance to users on basic IT best practices and troubleshooting techniques.

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  Stay updated with the latest desktop support technologies and workplace IT standards.

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  Strong knowledge of Desktop Support & End User Support.

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  Hands on experience with Windows OS Installations & Troubleshooting.

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  Outlook configuration and troubleshooting skills.

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  Hardware troubleshooting and PC/Laptop support experience.

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  Knowledge of remote support tools, ticketing tools, and SLA management.

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  Basic understanding of network troubleshooting and IT asset management.

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  Ability to provide VIP/User support in professional management

Qualifications

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  Education: Bachelor’s degree or any graduate qualification.

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  1–3 years of experience in Desktop Support, IT Support, or a related technical role.

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  Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.

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  Excellent communication and customer service skills.

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  Ability to work independently and collaboratively within a team.

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  Strong organizational and time management abilities.

Location & Additional Details

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  Work Days: 6 days per week, Day shift.

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  Job Type: Full-time, On-site

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  Location: New Delhi, India