Job Purpose
To ensure smooth day-to-day administrative operations by managing soft services, food and
pantry services, transport coordination, housekeeping, horticulture, vendor management,
compliance, and employee support while maintaining high standards of hygiene, safety,
service quality, cost control, and operational continuity.
Key Responsibilities
Food & Pantry Management
Ensure uninterrupted supply of daily breakfast and lunch as per approved menu.
Coordinate with food vendors to maintain service continuity and quality standards.
Coordinate with Instago vendor for availability and replenishment of snacks.
Conduct regular and surprise inspections of food suppliers for quality and hygiene.
Ensure clean utensils, proper storage, and food safety compliance at all times.
Act as an active member of the food committee and address feedback.
Arrange visitor lunches through the approved request and token system.
Monitor pantry stocks and ensure timely replenishment.
Transport Management (Site Bus & Site Car - Vendor Operated)
Coordinate with external transport vendors for smooth operation of site buses used for
employee pick-up from stations and drop services.
Ensure site buses and site cars remain available at the site 24/7, including night shifts.
Monitor and coordinate driver availability, attendance, shift rosters, and replacements
through transport vendors.
Conduct regular and surprise inspections of buses and site cars using approved checklists
(cleanliness, safety, vehicle condition, and driver conduct).
Act as the single point of contact between employees, security, and transport vendors for
transport-related matters.
Arrange alternative or emergency transport in case of breakdowns, absentee drivers, or
service disruptions.
Ensure site car availability for emergency situations, official work, and nearby employee
requirements.
Escalate and resolve transport-related issues with vendors as per Service Level Agreement
(SLA).
Note: Transport vehicles are vendor-owned. The role involves coordination, monitoring,
vendor management, and driver supervision.
Housekeeping & Soft Services Management
Overall management of soft services including housekeeping staff and outsourced
manpower.
Assign daily housekeeping duties and maintain attendance and leave records.
Brief supervisors on daily cleaning schedules, safety procedures, and work standards.
Monitor cleanliness levels, hygiene standards, and supervisor performance.
Handle employee and senior management queries related to soft services.
Conduct monthly training programs on safety, grooming, and hygiene.
Coordinate scrap disposal activities and quarterly facade cleaning.
Horticulture Management
Maintain high horticultural standards across landscaped and garden areas.
Monitor plant health, watering schedules, soil nutrition, and overall aesthetics.
Implement sustainable gardening and integrated pest management practices.
Conduct regular inspections of garden and landscape areas.
Arrange monthly training programs for horticulture staff and verify attendance.
Vendor & Administrative Management
Coordinate with all service vendors to ensure SLA compliance.
Verify, process, and submit vendor invoices accurately and within timelines.
Manage courier services and related billing.
Handle laundry services and administration of Jio Dongles.
Maintain petty cash records and ensure audit-ready documentation.
Support employee engagement and internal initiatives.
Coordinate recycling, waste management, and sustainability initiatives.
Manage pest control services conducted twice a month.
Qualifications & Experience
Graduate in any discipline (Facility Management / Hotel Management preferred).
Admin Manager: 7-10 years of relevant experience.
Assistant Manager: 4-7 years of relevant experience.
Skills & Competencies
Vendor and outsourced manpower management.
Strong communication, coordination, and stakeholder management skills.
Knowledge of corporate facilities and soft services operations.
Problem-solving ability and emergency handling skills.
Basic understanding of billing, invoicing, and cost control.
Ability to support 24/7 operations as required.