CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
DTC & Logistics Tech Lead – Key Skills (Shortlist Criteria)
Functional
Strong understanding of end-to-end DTC order lifecycle (Order Fulfillment Shipping Returns
- Refunds)
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Experience with omnichannel / multi-channel commerce (eCommerce, marketplaces, retail, POS)
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Knowledge of order sourcing & allocation (inventory visibility, routing, OMS/DOM logic)
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Experience with Order-to-Cash (O2C) including pricing, invoicing, and financial flows
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Solid knowledge of warehouse & logistics operations (WMS, DC processes, returns/RRO)
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Understanding of B2B processes (EDI, ASN, bulk fulfillment, retailer compliance)
Technical (Solution & Delivery Focused)
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Strong understanding of OMS/DOM and WMS capabilities and workflows (not coding, but solution-level)
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Experience managing end-to-end solutions across OMS–WMS–TMS–ERP ecosystems
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Solid knowledge of system integrations (APIs, events, middleware) and data flows
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Experience working with eCOM, ERP, Salesforce in integrated environments
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Ability to define functional and technical designs, review solutions, and guide implementation teams
Delivery & Leadership
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Lead end-to-end delivery for OMS and WMS initiatives
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Own solution design, requirement clarity, and functional alignment
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Coordinate with business, IT, and vendor teams
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Drive UAT, go-live, and post-implementation stabilization
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Manage dependencies, risks, and cross-system impacts
Must Have
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Experience in end-to-end DTC ecosystem (including omnichannel & order sourcing)
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Experience leading OMS/WMS implementations or transformation programs
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Ability to connect business processes with system solutions and delivery execution
Good to Have
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Experience with automation
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Exposure to global logistics and multi-region operations
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Job Title: Tech Lead - DTC Operations
Location: Hyderabad, India
Job Summary: We are seeking an experienced and innovative DTC Tech Lead to take on a Tech Architect role, driving the technical direction and delivery of small to medium-sized projects focused on Digital Order Management (DOM) and Blue Yonder Warehouse Management System (WMS) applications. This role will act as a bridge between technical teams, business stakeholders, and external vendors to ensure seamless integration, optimization, and execution of DTC initiatives. The ideal candidate will combine deep technical expertise with strong leadership skills to architect scalable solutions, oversee project lifecycles, and enhance our supply chain and e-commerce capabilities. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.
Key Responsibilities:
- Technical Leadership and Architecture:
- Define and implement the technical architecture for DOM and Blue Yonder WMS solutions, ensuring alignment with business objectives and scalability for future growth.
- Lead the design, development, and deployment of system modifications, interfaces, and reports to support DTC operations, focusing on order fulfillment and warehouse efficiency.
- Provide technical guidance to development teams, ensuring adherence to best practices, coding standards, and Blue Yonder’s WMS methodologies.
- Collaborate with stakeholders to translate business requirements into functional and technical specifications for DOM and WMS applications.
- Project Management:
- Oversee end-to-end delivery of small to medium-sized projects, including project planning, resource allocation, and risk management.
- Delegate tasks to team members, monitor progress, and ensure timely delivery within budget constraints.
- Facilitate technical problem-solving sessions to address challenges in system integration, performance, and functionality.
- Prepare and present progress reports to stakeholders, ensuring transparency and alignment on project goals.
- System Integration and Optimization:
- Architect solutions that integrate DOM and Blue Yonder WMS with other enterprise systems (e.g., ERP, e-commerce platforms, and transportation management systems) to streamline order processing and fulfillment.
- Leverage Blue Yonder’s AI-driven capabilities to optimize inventory management, order orchestration, and warehouse operations.
- Ensure system performance through tuning techniques and proactive maintenance to support real-time operations and minimize disruptions.
- Collaboration and Stakeholder Management:
- Act as a technical liaison between development teams, business units (e.g., supply chain, marketing, and customer service), and external vendors to ensure cohesive project execution.
- Work closely with UI/UX designers, product managers, and technical support teams to address user needs, resolve issues, and enhance customer experience.
- Engage with clients and internal teams to validate requirements, conduct demonstrations, and ensure solutions meet business objectives.
- Support and Continuous Improvement:
- Provide Level 3 support during go-live phases and post-implementation, ensuring system stability and data integrity.
- Document processes, configurations, and system workflows to maintain comprehensive project and system documentation.
- Identify opportunities for process automation and system enhancements to drive efficiency in DTC operations.
- Communication: Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues.
- Problem Solving: Proactively identify and resolve technical and operational challenges to ensure smooth project execution.
- Stakeholder Management: Build and maintain strong relationships with key stakeholders, providing regular updates and addressing any concerns or requirements.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- echnical Expertise:
- Proven experience (5+ years) as a Tech Lead, Solutions Architect, or similar role in supply chain, e-commerce, or DTC environments.
- Deep knowledge of Blue Yonder WMS (formerly JDA/RedPrairie) and Digital Order Management systems, including configuration, customization, and integration.
- Strong understanding of database structures, technical platforms, and infrastructures (e.g., cloud-based solutions, APIs, and middleware).
- Proficiency in programming languages and tools relevant to Blue Yonder WMS (e.g., MOCA, SQL, or Python for scripting and automation).
- Experience with performance tuning, unit testing, and validation of system modifications.
- Leadership and Project Management:
- Demonstrated ability to lead cross-functional teams and manage multiple small to medium-sized projects simultaneously.
- Strong project management skills, with experience using tools like Jira, Confluence, or Monday.com for tracking and collaboration.
- Excellent communication and interpersonal skills to liaise with technical and non-technical stakeholders, resolve conflicts, and provide clear technical direction.
- Domain Knowledge:
- Strong understanding of DTC business processes, including order fulfillment, inventory management, and customer-centric operations.
- Familiarity with supply chain technologies, including warehouse management, transportation management, and omni-channel commerce.
- Knowledge of e-commerce platforms (e.g., Shopify, Magento) and their integration with DOM and WMS systems is a plus.
- Soft Skills:
- Exceptional problem-solving and analytical skills to address technical and operational challenges.
- Strong organizational skills, with the ability to prioritize tasks and manage deadlines in a fast-paced environment.
- Empathetic leadership with a focus on mentoring team members and fostering a collaborative team culture.
- Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
- Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones.
Preferred Qualifications:
- Advanced certifications in Blue Yonder WMS, supply chain management, or project management (e.g., PMP, Six Sigma) are highly desirable.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
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We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
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We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
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We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
