Does Crisis Text Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Crisis Text Line employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Crisis Text Line. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at Crisis Text Line?

59% of Crisis Text Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crisis Text Line 3.2 out of 5 for work life balance, 3.3 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at Crisis Text Line?

Crisis Counselor (78) , Volunteer Crisis Counselor (60) , Volunteer (44) , Counselor (14) , Supervisor (13) , Crisis Counselor Volunteer (5) , Manager (5) , Volunteer Counselor (4) , Crisis Counselor Supervisor (3) , Crisis Intervention Specialist (2) , Crisis Text Line Counselor (2) , Software Engineer (2)

What are the pros of working at Crisis Text Line according to real employee reviews?

"The training is great and the support while taking shifts if great." ((in 29 reviews)); "Great supervisors" ((in 25 reviews)); "Helping people all the time" ((in 16 reviews)); "flexible hours: you are only required to work 4 hours a week but you can schedule your shifts." ((in 14 reviews)); "Good benefits and stipends previously" ((in 9 reviews))

What are the cons of working at Crisis Text Line according to real employee reviews?

"Leadership rotates every 6 months so that the only person who has power is the CEO." ((in 10 reviews)); "The CEO told me all about how flexible the organization was and how I should apply anyway." ((in 8 reviews)); "people of color in management and lead positions because of course you promote people that look like you and you believe you have more in common with." ((in 5 reviews)); "Blatant discrimination and racism." ((in 5 reviews)); "You are forced to accept more and more trainees and graduate them in massive numbers even though you know many aren't ready to actually help people in crisis." ((in 3 reviews))

Skip to content Skip to footer

Notifications

Crisis Text Line

Crisis Text Line Reviews

3.3

59% would recommend to a friend

(224 total reviews)

Dena Trujillo

51% approve of CEO

45% positive business outlook

Ratings by category

3.3

Culture and values

3.2

Diversity and inclusion

3.2

Work/Life balance

2.5

Senior management

2.4

Compensation and benefits

2.1

Career opportunities

Crisis Text Line has an employee rating of 3.3 out of 5 stars, based on 224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crisis Text Line employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

224 reviews

5.0

22 Jan 2026

Giving back one conversation at a time

Volunteer crisis counselor

Recommend

CEO approval

Business outlook

Pros

The training and resources are helpful in supporting those in crisis.

Cons

Training modules could use some improvement for better coherency.

5.0

19 Nov 2025

Great Company

Shift supervisor

Recommend

CEO approval

Business outlook

Pros

The environment and people are great.

Cons

It's virtual, which can be a drawback for some.

5.0

2 Jul 2025

Great company

Volunteer

Recommend

CEO approval

Business outlook

Pros

very rewarding place to volunteer your time

Cons

no cons to list here

Viewing 1 - 3 of 224 Reviews

Jobs at Crisis Text Line

People & Culture Business Partner

Crisis Counselor Supervisor, Part-Time

Crisis Counselor Supervisor Bilingual (Part-Time)

Crisis Counselor Supervisor (Full-Time)

Director of Foundation Relations