Great Company to work at!
Pros
Supportive Staff, Managers, and friendly colleagues. Daily 30-40 quality interactions with US telecom users, helping them onboard after assessing their needs, following up with the clients, doing root-cause analysis for any service disruption and providing prompt resolution by collaborating with on-site or off-site engineers. Documenting each and every issue for knowledge management and proper tracking. In conclusion, there was a lot to learn using various technologies, 4g, 5g, aws, crm softwares like hubspot, ticketing management softwares like Jira. It was indeed a wonderful time spent at the company.
Cons
You may need to work in the graveyard shift because the clients are mostly US-based. The daily activities at work are mostly carried out at office, hence it becomes a bit troublesome for a healhty lifestyle. Your health should come first. You have only one life, live it to the fullest. Don't regret any decision, just move on. You have accomplished great things, and there are many more to aim for.