Surprisingly Awful - Animator Instrument Employee Review

2.0
9 Oct 2024
Recommend
CEO approval
Business outlook

Pros

They paid me quickly, the other freelancers were decent people.

Cons

Poor communication. Ridiculously complicated workflow. Overworking. I never had such a bizarre and disrespectful experience with an agency in all my years of freelancing before this one. They underestimated what they actually needed and are horrible with communication and organization. I would never want to work for them again. They provided very limited tech support for issues, no one knew what was going on. Resounding cluelessness. One of the producers was particularly inexperienced and totally tone-deaf on how to approach problem-solving. Onboarding was rushed and missed steps that prevented me from properly coordinating with the team. They left it up to the freelancers’ to figure out technical needs amongst themselves. Not even a central server protocol to attempt to keep things organized. Astounding.

Explore other reviews about Instrument

5.0
1 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Amazing work culture and benefits - Great variety of projects available with top global brands - Growth opportunities

Cons

Towards the end, a lot of compressed timelines and resource allocation made it harder to deliver good quality work. I get it's mostly the clients, but I think as an agency Instrument could also stand up for its employees better. Saw a lot of people getting burnt out at the end.

2.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The people is the reason why I never wanted to leave.

Cons

The random layoffs and terrible managers not advocating for your growth while other people with great managers got promotions like crazy.

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