Great Growing Company - Sales Kissmetrics Employee Review

Lots to do and good people!

Difficulty keeping up with big analytics cos.

The people are amazing and bright! I love coming to work everyday because of my team. My boss really listens and tries to address our concerns. We have some awesome dogs here and the atmosphere is really chill and playful. Nerf fights all around. Our CEO is amazing and knows what he's doing but unfortunately that's just not enough.

Unfortunately our biggest competitor is Google Analytics and there's not competing with Google especially when they put out a free product. Half our engineering team walked out earlier in the year and they haven't really been replaced so we can't make progress on the product. The only progress really being made is on the UX/UI front which won't help if the product doesn't deliver. Selling the product is easy, the challenge is when our customers have issues. We don't have enough support on the customer success team to keep our customers happy and like I said, we don't have the engineers to address the issues. Things change constantly. We're told something one day but it changes the next day so there's no progress but a lot of frustration. People on the team often say the best that could happen our company getting bought out. The company will only last for another 1-2 years max.