Impressive Customer Service - Anonymous employee New England Network Solutions Employee Review

Larger than most MSPs, yet focused on employee well-being. The company has an excellent benefits offering, and a culture dedicated to hearing ideas from everyone. Continual learning is encouraged and celebrated for everyone. There is a strong focus on making sure the company is providing the right level of service to each customer. Work/Life balance is also highly encouraged (to varying degrees depending on the role. Teams are always willing to work with each other to drive success and make the customer experience better.

Not a great work environment for those looking to coast by. But if you're a driven person, there are great opportunities!

Lots of great co-workers, though they're turning over at a decent streak.

3x bad hires for a primary middle manager has taken its toll. They can't seem to find their place - are they simply a billing machine trying to get to an exit or do they just not know how to bill for decent service to make the numbers work?