Does Members 1st pay their employees well?

According to anonymously submitted Glassdoor reviews, Members 1st employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Members 1st. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Members 1st?

54% of Members 1st employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Members 1st 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Members 1st?

Teller (18) , Teller I (8) , MSR II (6) , Assistant Branch Manager (5) , Member Service Representative II (5) , Teller II (4) , Branch Manager (3) , Float Teller (3) , Member Service Representative (3) , Administrative (2) , Associate (2) , Bank Teller (2) , Call Center Representative (2) , Customer Service Representative (2) , Lending (2)

What are the pros of working at Members 1st according to real employee reviews?

"Competitive pay compared to other financial institutions." ((in 19 reviews)); "Great place to work and good benefits" ((in 17 reviews)); "The CEO and vise president were really great leaders." ((in 5 reviews)); "Great values and culture" ((in 5 reviews)); "Everyone is great and willing to help out when needed." ((in 4 reviews))

What are the cons of working at Members 1st according to real employee reviews?

"Bad managers stick around forever it seems." ((in 5 reviews)); "Management was catty and super gossipy." ((in 5 reviews)); "There are some horrible branch managers, lots of them are completely unprofessional." ((in 5 reviews)); "No work life balance." ((in 4 reviews)); "They promote hiring within, but never provide additional training to get you to the next level." ((in 3 reviews))

Members 1st Reviews

Compare reviews

3.5

54% would recommend to a friend

(146 total reviews)

Michael Wilson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Diversity and inclusion

3.4

Culture and values

3.4

Work/Life balance

3.4

Career opportunities

3.0

Senior management

Members 1st has an employee rating of 3.5 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Members 1st employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

146 reviews

5.0

12 Aug 2025

2nd career!

Member service representative

Recommend

CEO approval

Business outlook

Pros

Competitive salary with REAL opportunities to advance. Great benefits, matching 401k, excellent health insurance, tuition reimbursement Work with happy/positive people who love what they do Build relationships with the people from your community.. ,

Cons

Having to deny members from loans Pushing products and services to members randomly some “cold calling”

Members 1st Response

5mo

Thank you for sharing your experience. We’re thrilled to hear you’ve found competitive pay, great benefits, and opportunities for advancement, as well as a positive team environment and meaningful connections with our members. We appreciate your honesty regarding the challenges of denying loans and occasional product outreach. Feedback like this helps us continue refining processes to support both our associates and our members. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and for helping us live our mission every day! The Members 1st Team

5.0

4 Aug 2025

Great Work Environment

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Company really take care of it's associates compared with previous employers. They do really try to be open and listen to feedback presented to them.

Cons

Most jobs deal with working with the public and the stressors that come with that.

Members 1st Response

5mo

Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear that you’ve found our work environment supportive and that you feel we truly care for our associates. Your comments about openness and listening to feedback reflect the culture we strive to maintain every day. We appreciate your note about the challenges of working with the public and the stressors that can come with that. Feedback like this helps us continue to explore ways to support our associates in these situations. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being an important part of our team and for helping us live our mission! The Members 1st Team

5.0

23 Jul 2025

Great Culture

Member service representative i (msr i)

Recommend

CEO approval

Business outlook

Pros

Great culture, they go above and beyond for employees. They actually listen to you and ask you what your opinion is on ways that they can improve.

Cons

Pulling up policy in the software is kind of messy.

Members 1st Response

5mo

Thank you for sharing your experience and for recommending Members 1st! We’re thrilled to hear you appreciate our great culture and the efforts we make to go above and beyond for our associates. It’s wonderful to know you feel heard and included in conversations about improvement—that’s exactly what we strive for. We appreciate your note about policy access in the software and will continue working on ways to make processes smoother for our team. If you’d like to share additional thoughts, we welcome your input anytime at 717-458-6934. Thank you for being part of our team and helping us live our mission every day! The Members 1st Team

Viewing 1 - 3 of 146 Reviews

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2nd career!

Great Work Environment

Great Culture

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